Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
- Jun 08 – Customer Success Jobs
Role: Customer Success Manager – Corporate
Location: Commack, NY, US
As a Customer Success Manager, you will be a critical part of their customer-facing team. Starting with customer onboarding, you will be responsible for aligning with customers on their business objectives and success criteria. You will work cross-functionally with the sales, onboarding, support and services teams to ensure a good and consistent customer experience. CSMs will work to ensure that customers are maximizing their value from the technology and will serve as their internal advocates by sharing feedback and partnering with our product teams to deliver technology that aligns with the direction of the industry. At the end of the day, your mission is to ensure that customers have realized value with IntelliShift and are transforming how their companies manage and operationalize their fleet management.
Apply here: https://boards.greenhouse.io/intellishift/jobs/2096831
Role: Engagement Manager
Location: Hong Kong
The Engagement Manager serves as a trusted advisor to Salesforce customers, providing guidance to Sales & Professional Services teams, ensuring synergies across each customer’s projects, and ensuring the highest levels of customer satisfaction. Partnering with an Accounts team (Services Salesperson), the Engagement Manager manages both pre and post-sales activities, acting as the Delivery expert across the portfolio of products. The Engagement Manager will then maintain the executive relationships and act as an escalation point within these implementations in a billable capacity, ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success.
Apply here: https://salesforce.wd1.myworkdayjobs.com/en-US/External_Career_Site/job/Hong-Kong-Hong-Kong/Engagement-Manager_JR66065
Role: Customer Success Team Leader, APAC
Location: Kuala Lumpur, Malaysia
This position reports to the Customer Success Strategic Programs Leader. In this role, you will drive and lead the Customer Advocacy Program with all aspects of customer adoption and success. Interface daily with vendor’s management team and individual contributors to coach on processes, identify adoption issues and drive improvement. Build and manage a team of CSMs who will provide pre-sales adoption services to customers.
Apply here: https://www.splunk.com/en_us/careers/jobs/program-operations-manager-apac-15311.html
Role: Customer Success Representative
Location: New York City, NY, US
Organization: Information Builders
The Customer Success Representative is responsible for end-end customer success management for a defined set of small- to mid-sized renewal accounts. The position reports to the Head of Customer Success Renewals & Retention, Customer Success Services, Worldwide Customer Services. Ensure the customer is successful with the product suite and is well-positioned to keep pace with product upgrades. Drive customer account representatives to attend events and participate in customer success programs designed to drive upgrades and expansion.
Apply here: https://www.candidatemanager.net/cm/p/pJobDetails.aspx?mid=YFDB&sid=BUFU&jid=GTWDCXFY&a=59Ri1g5wJbI%253d&ibr=1
Role: Customer Success Manager
Location: Dallas, Texas, US
The CSM owns the life cycle of their accounts, managing the customer from onboarding transition through renewals. Develop trusted relationships with customers to promote retention. They are expected to communicate regularly with customers to provide account assistance and facilitate the adoption of new features to drive positive outcomes. The Velocity CSM works with cross-functional teams to ensure a customer’s needs are addressed.
Apply here: https://appspaceinc.applytojob.com/apply/jobs/details/7y4wUMoP7P?
Role: Customer Success Manager
Location: Remote, UK
In this role, you will be acting as the single point of contact for Autodesk and key customer stakeholders within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions.
Apply here: https://autodesk.taleo.net/careersection/adsk_gen/jobdetail.ftl?job=20WD39707&tz=GMT%2B05%3A30&tzname=Asia%2FCalcutta
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