Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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Jul 01 – Customer Success JobsShare this job list:
Role: Platform Partnership Manager
Location: Newyork, US
Organization: Stripe
Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads. Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Handle technical conversations with product teams and lead commercial partnership negotiations.
Apply here: https://stripe.com/jobs/listing/platform-partnerships-manager/2039069
Role: Customer Success Architect II
Location: Remote- Sanfrancisco, US
Organization: DocuSign
This position reports to the Regional Delivery Manager. The Customer Success Architect will engage with key strategic customers that have implementations involving multiple sites, business units, regions or deployments of massive scale. This role will work together with the other members of the Professional Services team as well as Account Executives, Account Managers, Sales Engineers, Customer Success Managers and Engagement Managers to execute key account strategies. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.
Apply here: https://www.docusign.com/company/careers/open?gh_jid=2171209
Role: Professional Services Engineer – Customer Success
Location: Eden Prairie, Minnesota, US
Organization: Arctic Wolf
As a Professional Service Engineer within Customer Success you will work closely with the Security Services team to help drive implementations of the Arctic Wolf Managed Detection and Managed Risk Services. Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development. Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers.
Apply here: https://arcticwolf.com/company/careers/?gh_jid=4779788002
Role: Enterprise Customer Success Manager
Location: London, England, UK
Organization: Nitro, Inc.
The Enterprise Customer Success Manager is a highly customer-facing professional who will lead the post-sales life-cycle for Nitro’s portfolio of Enterprise customers. Act as the voice of customers and strike the appropriate balance between the customer’s needs and the company’s business objectives. Ensure successful onboarding and customer success. Partner with sales to identify renewal, expansion and up-sell opportunities in the post-sales cycle. Develop a targeted adoption plan, based on opportunities to increase user adoption and engagement.
Apply here: https://www.gonitro.com/about/careers/2235553
Role: Customer Success Manager
Location: Paris, France
Organization: Medallia
As a Customer Success Manager, you will manage the client relationship throughout the customer life cycle. The main goals of the role are to measure and realize value, drive product adoption and expansion of Medallia’s product suite. You will be responsible for the holistic health of the customer by facilitating strategic direction besides partnering with their sales, professional services, product and marketing teams.
Apply here: https://jobs.medallia.com/job/customer-success-manager-france/fec26a45-cb02-44a4-a125-21a6a96d2363
Role: Customer Success Manager
Location: Kuala Lumpur, Malaysia
Organization: HP
In this role, you will lead solution services transformation to elevate customer experiences and drive business outcomes. Improve customer advocacy, retention, loyalty and increase customer lifetime value. Own Delivery, Lead Up-sell and Cross-sell initiatives with CSM’s. In addition, you will work closely with Customer Support Services to initiate, support and execute initiatives to tighten delivery engagement in the Pre-sales process, simplify operations and maximise profitability. Support Sales, Pre-sales and CSM’s during key/strategic Renewal Phase. Work closely with the CSS department to optimise delivery & transition management.
Apply here: https://jobs.hp.com/en-us/showjob/jobid/5281/customersuccessmanager4 Posted By SmartKarrot’s
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April 15 – Customer Success JobsShare this job list:
Role: Customer Success Director
Location: Remote, Minneapolis, MN, US
Organization: Provation Medical
As a Customer Success Director, you will serve as the customer-owner in all aspects related to customer health. Conduct detailed customer workflow analysis and identify customer success metrics. Guide the customer on completion of necessary tasks for a successful launch and ongoing use of products and services. Work closely with cross-functional teams (Implementation, Support, Product Management, Development) for issue resolution as needed. Maintain status as a product Subject Matter Expert and to facilitate a pathway to any needed resource. Provide meaningful feedback regarding new reports, updates or tools needed for client success. Project a favorable image of Provation to promote its objectives and goals while enhancing customer relationships.
Apply here: https://www.linkedin.com/jobs/view/2476948003/
Role: Customer Success Specialist
Location: Niles, IL, US
Organization: GlobalTranz
As a Customer Success Specialist, you will support the Enterprise Account Director(s) in the execution of daily account operations in support of the overall strategy and customer expectations. Utilize GlobalTranz’s resources to maintain and enhance key customer relationships, recommending new solutions and services through the evaluation of changing market conditions and customer needs. Maintain a high level of urgency on the execution of customer accounts within GlobalTranz’s standard operating procedures (SOP’s). Analyze customer orders and equipment availability to identify synergies that will maximize value for GlobalTranz and business partners. Understand team portfolio with regards to customer priorities, carrier needs, synergies, and solutions.
Apply here: https://www.linkedin.com/jobs/view/2504330513/
Role: Senior Customer Success Manager – EMEA
Location: London, England, United Kingdom
Organization: Qumulo
As a Senior Customer Success Manager, you will own the ultimate success of Qumulo customers including customer onboarding, implementation, retention and renewal. This role will ensure that customers derive maximum value from their investments in Qumulo and are wildly successful with their product. Handle overall responsibility for managing the customer relationship to ensure retention and renewal. Drive seamless onboarding processes and work cross-functionally with our sales, product and engineering teams to proactively manage each customer’s successful deployment. Prioritize and drive resolution for customer issues and escalate as needed. Provide feedback to engineering and product teams on product gaps and areas of improvements.
Apply here: https://www.linkedin.com/jobs/view/2482289040/
Role: Customer Success Manager
Location: Brisbane, Queensland, Australia
Organization: UiPath
As a Customer Success Manager, you will maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty. Conduct workshops, product demos, trainings, business reviews and proactively suggest solutions to common customer challenges. Continuously identify and develop new uses for UiPath that drive adoption and that align to customers’ business needs and strategic goals. Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self-sufficient. Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions. Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding.
Apply here: https://www.linkedin.com/jobs/view/2504444390/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Validity Inc.
As a Customer Success Manager, you will collaborate closely with an internal Support and Sales team to provide a world-class client experience. Work with clients to understand their organizational structure, business model, and email goals to effectively use the Validity tools and solutions to reach their overall goals. Be responsible for technical account planning and ongoing technical management of specific account issues. Employ all available tools, training, events, and processes to demonstrate to customers the value of a continuing relationship. Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified. Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for the customer.
Apply here: https://www.linkedin.com/jobs/view/2504421237/0 Posted By SmartKarrot’s
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April 14 – Customer Success JobsShare this job list:
Role: VP, Customer Success – NW Market
Location: Seattle, WA, US
Organization: Certus
As a VP of Customer Success, you will develop plans and strategies for developing business and achieving the company’s sales goals in the NW market. Create a culture of success and ongoing business and goal achievement. Provide recommendations to define and oversee sales staff compensation and incentive programs that motivate the sales team to achieve their sales targets. Define and coordinate sales training programs that enable staff to achieve their potential and support company sales objectives. Monitor customer, market and competitor activity and provide feedback to the company leadership team and other company functions. Manage key customer relationships to drive retention and organic growth opportunities. Implement programs and leverage marketing resources to increase leads.
Apply here: https://www.linkedin.com/jobs/view/2477966640/
Role: Director, Customer Success
Location: Atlanta, GA, US
Organization: Grid Dynamics
As a Director of Customer Success, you will manage large multi-million dollar relationships as a portfolio of accounts for a defined territory. Meet revenue and profitability targets assigned for the territory. Manage the territory-dedicated sales teams to grow the portfolio of the accounts, as well as develop new revenue streams within assigned accounts. Manage delivery team, ensuring that a reliable delivery process is in place in accordance with industry best practices and corporate standards. Establishing efficient communication channels between Grid Dynamics teams and client organizations. Draw on internal technical expertise in support of pre-sales efforts. Assist in hiring & developing onshore delivery management, analysis, administrative and senior technical staff.
Apply here: https://www.linkedin.com/jobs/view/2479721240/
Role: Director Customer Experience
Location: Remote, London, England, United Kingdom
Organization: rmg digital
As a Director of Customer Experience, you will conduct research to inform the next phase of self-serve personalisation. Design and create an in-depth personalization strategy. Shape strategies to drive journeys that transform self-serve customer experiences. Work closely with Sales and Marketing teams to understand industry feedback/competitors/market requirements. Work with account leadership to identify transformational/CX opportunities for the clients.
Apply here: https://www.linkedin.com/jobs/view/2477989462/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Realife Tech
As a Customer Success Manager, you will be managing a broad portfolio of the customer base in a confident manner, delivering maximum levels of client satisfaction and securing renewal. Create and deliver success plans and success reviews with your customers to optimise their usage of the platform. Managing the on-boarding process for your new clients and feature training for existing ones. Identifying opportunities to upsell new products or services to clients based on their evolving requirements. Work closely with the Head of Customer Success to refine and improve processes and being proactive in driving new projects and initiatives. Overseeing client KPIs and case study reporting, delivering actionable insights and key case studies that drive the satisfaction of each of your clients.
Apply here: https://www.linkedin.com/jobs/view/2485574119/
Role: Customer Success Manager
Location: Brisbane, Queensland, Australia
Organization: Deep Blue Company
As a Customer Success Manager, you will be responsible for the development and management of relationships and business growth across a portfolio of agents and administrative team members. Deliver customer & commercial growth opportunities and solutions to achieve the targets; e.g. attending agent sales meetings to educate and assist. Lead the onboarding and training of real estate agents/agency team members to engage and use the DBC product. Collaborate closely with the Head of Property Partnerships and the property partnerships support team members, to manage service delivery and reporting requirements. Work closely with all Success Managers in your state and nationally.
Apply here: https://www.linkedin.com/jobs/view/2486261527/0 Posted By SmartKarrot’s
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April 12 – Customer Success JobsShare this job list:
Role: Director, Customer Success
Location: Remote, United States
Organization: PerfectServe
As a Director of Customer Success, you will collaborate to develop PerfectServe’s Customer Success methodology. Lead and develop a team of geographically dispersed Customer Success Advisors and Technical Leads to develop and execute on customer account plans that are aligned with customer objectives and help the customer maximize the value of their PerfectServe investment. Understand clinical workflows and how PerfectServe can be best applied to improve them. Collaborate with Customer Success Advisors, Technical leads and hospital customers to identify and drive process improvement and optimization initiatives using any of the PerfectServe portfolio companies. Manage the department P&L to ensure appropriate allocations of investments and resources.
Apply here: https://www.linkedin.com/jobs/view/2472076732/
Role: Director of Customer Success
Location: Remote, New York City Metropolitan Area, United States
Organization: Eulerity
As a Director of Customer Success, you will manage the Customer Success Team to ensure proper client assignments, data-driven insight, and continuing optimal service quality. Oversee post-sales efforts to maintain and grow existing clients. Build and nurture trusted, long-lasted relationships. Collaborate with the sales, marketing and product development teams. Develop strategies to grow existing accounts while ensuring quality and cost-effective services. Understand client objectives and KPIs steward successful use of the Eulerity platform. Interface with clients through all forms of communication channels.
Apply here: https://www.linkedin.com/jobs/view/513136941/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Collibra
As a Customer Success Manager, you will be collaborating with the customers to build and execute customer success plans driving adoption and growth. Identifying critical needs of the customers and mapping appropriate resources cross-functionally including product management, education, support, professional services, coaching and partners. Driving executive engagement to gain Collibra sponsorship. Partnering closely with Regional Sales Managers other internal stakeholders to provide input into account planning and drive growth. Scaling adoption by using virtual tools and standardized materials including Gainsight to manage day-to-day operations.
Apply here: https://www.linkedin.com/jobs/view/2457242300/
Role: Manager, Enterprise Customer Success, Northern Europe
Location: London, England, United Kingdom
Organization: DocuSign
As an Enterprise Customer Success Manager, you will manage a team of Enterprise Customer Success Managers (CSMs) supporting the Northern Europe Enterprise Customer base. Work with the CSM Director to develop and implement the strategy for Northern Europe to continue to build a best-in-class customer success business. Coach and develop team members to achieve their KPIs and career goals. Establish consistent best practices for customer success across the team. Manage team to utilise the Adoption Index to execute strategies to increase adoption. Review and enhance team processes and procedures that will ultimately lead to the CSM team providing a higher level of customer satisfaction. Manage the internal working relationships with departments such as Sales and Account Management, Product & Engineering, IT/BI.
Apply here: https://www.linkedin.com/jobs/view/2444850117/
Role: Customer Success Manager –EMEA (m/f/d)
Location: Aachen, North Rhine-Westphalia, Germany
Organization: OSTHUS
As a Customer Success Manager, you will be responsible for the management of customer relationships to grow and expand existing accounts. Management of the sales process from lead generation to the final delivery handover. Development and execution of sales strategies (territory, account and opportunity strategies). Representation of the company at industry associations and events. Maintenance and reporting of opportunities via CRM system.
Apply here: https://www.linkedin.com/jobs/view/2476246322/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Secure Logic
As a Customer Success Manager, you will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Own the overall relationship with assigned clients. You will ensure the retention and satisfaction of all assigned clients. Aid clients in achieving their goals. Critically, the ability to effectively onboard new clients in a SaaS environment.
Apply here: https://www.linkedin.com/jobs/view/2483599010/
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