Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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Jul 01 – Customer Success JobsShare this job list:
Role: Platform Partnership Manager
Location: Newyork, US
Organization: Stripe
Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads. Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Handle technical conversations with product teams and lead commercial partnership negotiations.
Apply here: https://stripe.com/jobs/listing/platform-partnerships-manager/2039069
Role: Customer Success Architect II
Location: Remote- Sanfrancisco, US
Organization: DocuSign
This position reports to the Regional Delivery Manager. The Customer Success Architect will engage with key strategic customers that have implementations involving multiple sites, business units, regions or deployments of massive scale. This role will work together with the other members of the Professional Services team as well as Account Executives, Account Managers, Sales Engineers, Customer Success Managers and Engagement Managers to execute key account strategies. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.
Apply here: https://www.docusign.com/company/careers/open?gh_jid=2171209
Role: Professional Services Engineer – Customer Success
Location: Eden Prairie, Minnesota, US
Organization: Arctic Wolf
As a Professional Service Engineer within Customer Success you will work closely with the Security Services team to help drive implementations of the Arctic Wolf Managed Detection and Managed Risk Services. Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development. Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers.
Apply here: https://arcticwolf.com/company/careers/?gh_jid=4779788002
Role: Enterprise Customer Success Manager
Location: London, England, UK
Organization: Nitro, Inc.
The Enterprise Customer Success Manager is a highly customer-facing professional who will lead the post-sales life-cycle for Nitro’s portfolio of Enterprise customers. Act as the voice of customers and strike the appropriate balance between the customer’s needs and the company’s business objectives. Ensure successful onboarding and customer success. Partner with sales to identify renewal, expansion and up-sell opportunities in the post-sales cycle. Develop a targeted adoption plan, based on opportunities to increase user adoption and engagement.
Apply here: https://www.gonitro.com/about/careers/2235553
Role: Customer Success Manager
Location: Paris, France
Organization: Medallia
As a Customer Success Manager, you will manage the client relationship throughout the customer life cycle. The main goals of the role are to measure and realize value, drive product adoption and expansion of Medallia’s product suite. You will be responsible for the holistic health of the customer by facilitating strategic direction besides partnering with their sales, professional services, product and marketing teams.
Apply here: https://jobs.medallia.com/job/customer-success-manager-france/fec26a45-cb02-44a4-a125-21a6a96d2363
Role: Customer Success Manager
Location: Kuala Lumpur, Malaysia
Organization: HP
In this role, you will lead solution services transformation to elevate customer experiences and drive business outcomes. Improve customer advocacy, retention, loyalty and increase customer lifetime value. Own Delivery, Lead Up-sell and Cross-sell initiatives with CSM’s. In addition, you will work closely with Customer Support Services to initiate, support and execute initiatives to tighten delivery engagement in the Pre-sales process, simplify operations and maximise profitability. Support Sales, Pre-sales and CSM’s during key/strategic Renewal Phase. Work closely with the CSS department to optimise delivery & transition management.
Apply here: https://jobs.hp.com/en-us/showjob/jobid/5281/customersuccessmanager4 Posted By SmartKarrot’s
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Oct 23 – Customer Success JobsShare this job list:
Role: Director, Customer Success
Location: Boston, MA, US
Organization: Carbonite
In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. You will oversee the Americas Customer Success Managers who are all responsible for onboarding, growing, and retaining customers across Carbonite and Webroot’s SMB customer base and be instrumental in facilitating a strong team dynamic, driving growth, and reducing churn across multiple customer segments while working strategically with the broader leadership team to drive towards company bookings and revenue goals. Also, expand the revenue in accounts through up-sell and identification of cross-selling opportunities. Drive new business growth through greater advocacy and reference-ability.
Apply here: https://careers.opentext.com/job/Boston-Director%2C-Customer-Success-MA/542400217/
Role: Customer Success Director
Location: London, England Metropolitan Area, UK
Organization: Thunes
As a Customer Success Director, you will set the overall strategic plan and framework for the onboarding of customers, streamlining the process to drive customer onboarding outcomes. Develop company-wide customer success motion onboarding processes, between Compliance, Marketing, Sales, Product, and Technology to identify opportunities and risks of onboarding and retention. You will lead the Customer Support function to continue to meet the demand of the growing partner base as the business scale up and growth needs. Manage end to end our outsourced resource partner in the Philippines, ensure efficiency in SLAs, relationship, and service optimization. Also, align with finance and the management team on key metrics and objectives.
Apply here: https://www.linkedin.com/jobs/view/2227434289/
Role: Customer Success Manager
Location: Austin, Texas Metropolitan Area, US
Organization: ScienceLogic
As a Customer Success Manager, you will manage the customer lifecycle for an assigned number of accounts. You will need to build relationships with them and regularly engage by presenting product roadmaps and executive briefings, running QBRs, managing escalations, and conducting regular status calls. Strategize and identify new use cases to grow accounts. Find areas where ScienceLogic can provide the most business value that will drive renewals. Identify and achieve targets on renewal rates, customer satisfaction, expansions, upsells, and new opportunities in assigned accounts. Be a team player and coach other team members.
Apply here: https://boards.greenhouse.io/sciencelogic/jobs/2374028?gh_src=ebe98a6d1us
Role: Customer Success Manager
Location: Bengaluru, Karnataka, India
Organization: McAfee
As a Customer Success Manager, you will be responsible for the management of a portfolio of client accounts to foster long-term business relationships. Ensure that the customer deployment and onboarding is completed in a timely manner and the customer is able to maximize value from the product. Increase customer satisfaction by understanding business needs, managing use case enablement plans, and providing additional security solutions. Drive business outcomes for customers helping them realize ROI on Solutions and services. Monitor customer health to track usage and customer satisfaction.
Apply here: https://careers.mcafee.com/job/-/-/731/17635207
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Dataminr
As a Customer Success Manager, you will drive customer performance and success within the assigned book of business. Create compelling decks for clients relying on data storytelling leading to more impactful customer interactions. Successfully lead customer kick-offs, onboarding, and create a training plan that is aligned to the customer strategy and is confident in establishing clear goals and attainable success measures. Establish recurring cadences with POCs that align to package/spend, along with a plan and cadence for strategic business reviews that demonstrate value and successful business outcomes. Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams.
Apply here: https://boards.greenhouse.io/dataminr/jobs/23909630 Posted By SmartKarrot’s
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Oct 21 – Customer Success JobsShare this job list:
Role: Vice President Customer Success
Location: Salt Lake City, UT, US
Organization: Collective Medical
As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success team by setting their strategy, goals, and objectives. Building strategic relationships across multiple stakeholders across our clients to ensure alignment with business goals. You will be driving strategy to ensure measurable customer success, retention, and expansion opportunities. Working closely with Product to share customer insights that inform future product developments and effectively bring those innovations to bear for optimal customer success.
Apply here: https://jobs.lever.co/collectivemedical/1b0e8158-9d86-4195-a852-e205328ef21c
Role: VP, Customer Experience
Location: Remote, Canada
Organization: Vanilla Forums
As a VP of Customer Experience, you will help customers realize maximum value from the solution and see positive ROI. You will manage a growing team of people including Success Managers, Support Agents, Project Managers, and training staff. Build personal relationships with key accounts. Help other areas of the organization better understand customer needs and frictions. Develop a culture of excellence and white-glove service within the success and support teams.
Apply here: https://jobs.lever.co/vanillaforums/0a6d248a-0346-4a2e-bfac-f8553e61d1f0/apply
Role: Customer Success Director
Location: New York, NY, US
Organization: Inline Manual
As a Customer Success Director, you will be leading, expanding, and mentoring the Customer Success teams by setting the strategy and prioritizing objectives; hiring, training, and developing a team. Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities. You will build a global professional services organization to support customers from onboarding and training through to long-term project.
Apply here: https://www.linkedin.com/jobs/view/2220232295/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Rate it
As a Customer Success Manager, you will be monitoring customer usage/success markers; building and executing plans based on metrics. Developing and running regular engagement sessions, from QBRs to monthly sessions with VIP customers. Also, proactively outreaching to customers to orchestrate full adoption (training, support, etc). Building and running risk assessment programs to proactively mitigate churn risk.
Apply here: https://jobs.lever.co/rateitapp/53ef570d-be26-4e67-b8e4-220f8ed72a74?lever-origin=applied&lever-source%5B%5D=LinkedIn&lever-source=LinkedInJobs
Role: Customer Success Manager
Location: Bengaluru, Karnataka, India
Organization: FireEye
As a Customer Success Manager, you will advocate for FireEye customers with a focus on transformation, engagement, and experience. Develop a trusted advisor relationship with customer stakeholders, executive sponsors, and partners to forge a long term bond throughout their journey with FireEye. Also, understand customer pain points and help drive escalations by coordinating between Customer Support. Engineering, Product Mgmt, and other teams. Serve as a customer advocate in influencing product roadmap and improvements. Deliver Quarterly Business Reviews to customers. Consistently meet and exceed daily, weekly, monthly goals for providing interlock and touchpoints with customers throughout their journey.
Apply here: https://jobs.smartrecruiters.com/FireEyeInc1/743999719601019-customer-success-manager?gns=LinkedIn&trid=2d92f286-613b-4daf-9dfa-6340ffbecf730 Posted By SmartKarrot’s
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Oct 20 – Customer Success JobsShare this job list:
Role: VP, Customer Success
Location: San Diego, CA, US
Organization: HashiCorp
As a VP of Customer Success, you will be accountable for the success of the HashiCorp customer journey as measured by both the gross and net revenue retention for each customer segment. Manage C-level, enterprise-scale stakeholder relationships with strategic HashiCorp customers ensuring that targeted outcomes are in alignment with their strategy and that measurable value is being recognized from their HashiCorp investments. Bring the voice of the customer to HashiCorp as you partner with engineering, marketing, and product to deliver a best-in-class customer experience. Help identify and build great customer success practices that will scale across a growing team.
Apply here: https://www.hashicorp.com/job/2403251
Role: Senior Enterprise Customer Success Director
Location: Morristown, NJ, US
Organization: Captivate Talent
As a Customer Success Manager, you will be the primary point of contact and advocate for our largest most strategic customers. You will proactively own and manage a portfolio of 10-30 accounts and become their trusted advisor and influencer. Conduct business reviews and proactively suggest solutions to common customer concerns. Provide feedback to the product team by effectively communicating customer needs and help design ideal offerings/features by working cross-functionally across various teams.
Apply here: https://captivatetalent.com/open-jobs/
Role: Lead Customer Success Manager
Location: Waterloo, ON, Canada
Organization: OpenText
As a Lead Customer Success Manager, you will Onboard net-new hybrid (on-prem and cloud) based customers. Develop customer success plans that include appropriate milestones, tasks, and regular customer interactions with associated updates, based on the customer success engagement methodology and best practices. Build rapport and relationships with customers; ultimately achieving a trusted advisor relationship to be their voice within the OpenText wall. Also, you will be working with the Customer Experience team, creating and delivering relevant tailored customer outreaches that promote product usage, newsletters, customer user groups, webinars, etc.
Apply here: https://careers.opentext.com/job/Waterloo-Lead-Customer-Success-Manager-ON-N2L-0A1/542323917/
Role: Customer Success Manager
Location: London, England, UK
Organization: Seismic
As a Customer Success Manager, you will be responsible for building a Trusted Advisor relationship at all levels, from practitioner to C-level, in your accounts, helping to ensure renewals and uncover opportunities for cross-sell/upsell. Leading regular business reviews in which you make data-driven recommendations for how to increase value and platform adoption for your accounts. Providing regular product roadmap updates, ad-hoc troubleshooting, ongoing training for existing customers, and other services and support activities as required.
Apply here: https://jobs.jobvite.com/seismic/job/oUIGdfwf
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: SpaceIQ
As a Customer Success Manager, you will deliver customer-focused outcomes and solutions resulting in customer success. You will be responsible for delivering and communicating ROI for the clients, throughout the customer lifecycle. Being the trusted partner for the customer on the use-case and product functionality. Quarterbacking experiences by various cross-functional teams at Customer Success, on behalf of the customer.
Apply here: https://boards.greenhouse.io/spaceiq/jobs/4880651002
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