Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jul 16 – Customer Success Jobs
    Talent Team
    Talent Team
    Jul 16, 2020 | 2 min read

    Role: Client Success Manager
    Location: Overland Park, KS, US
    Organization: Optiv Inc
    The main aim of the Client Success Manager is to own, develop and support key process indicators to understand and increase client satisfaction. You are responsible for onboarding all new clients to inform them of what outcomes. Perform recurring client business review sessions to articulate and represent Optiv MSS delivery to the client and how delivery can meet outcomes agreed. Provide clients with product knowledge & support to encourage renewals.
    Apply here: https://www.smartrecruiters.com/Optiv/743999715398183-client-success-manager?trid=998bc6c9-cfbe-4db9-af4b-d7bb8407f264
     
     
    Role: Senior Customer Success Manager
    Location: New York, US
    Organization: Brightflag
    This role will be reporting to the Vice President of Customer Success. You are responsible for managing the relationships with Brightflag customers, understanding customer needs, and rapidly helping customers adopt and leverage their solutions for success. Work closely with other Brightflag teams like Sales, Marketing, Implementation, Support, and Product to ensure customers achieve their legal operations objectives and realize significant value from Brightflag platform. Drive customer renewals and expansion opportunities.  
    Apply here: https://boards.greenhouse.io/brightflag/jobs/4780280002
     
     
    Role: Client Success Manager
    Location: Remote, US
    Organization: EDB
    The CSM will work independently and cross-functionally to address customer satisfaction, growth or renewal opportunities and risks in their portfolio. The key goal of this role is to make every customer in their portfolio successful and committed to EDB through a trusted advisor relationship. Focus on customer retention, providing strategic business value and insights, driving adoption and trust, and identifying opportunities to further drive value across the customers’ business.  
    Apply here: https://enterprisedb.hrmdirect.com/employment/job-opening.php?req=1312119&&cust_sort1=-1&&nohd#job
     
     
    Role: Customer Success Manager
    Location: London, UK
    Organization: ON24
    Customer Success Managers is responsible for the relationship between ON24 and Elite clients. This role is responsible for the effective and successful coordination of setup, implementation, training and maintenance on various ON24 Products and Platforms, as well as partner products and platforms. Conduct frequent reviews with accounts to determine customer satisfaction and utilization levels.  
    Apply here: https://jobs.jobvite.com/on24/job/oqfXcfwy
     
     
    Role: Senior Customer Success Manager
    Location: Bristol, UK
    Organization: Immersive Labs
    Immersive is looking for someone who can ensure customers receive exceptional value from the Immersive Labs platform by understanding their needs and supporting their journey through workshops, and direct engagement. You will be responsible for ensuring high levels of satisfaction, driving adoption, expanding the use of Immersive Labs across customers’ organisations, and managing customer programs. Work closely with Sales, Marketing, Product, Content, and Technical teams to deliver solutions and to increase rapid business growth. 
    Apply here: https://www.immersivelabs.com/company/careers/job-openings?gh_jid=4772512002
     
     
    Role: Customer Success Manager
    Location: Bangalore, India
    Organization: Talview
    The Customer Success Manager will be responsible for managing Talview’s enterprise and strategic customers through their life-cycle as it relates to customer solution, implementation, adoption, renewals, and expansion. You are responsible for customer success and penetrating the customer organization across the various lines of business. Have regular business reviews with clients and ensure they grow into Talview evangelist. This role reports to the VP of CS.  
    Apply here: https://careers.talview.com/

    client success manager

    Customer Success Manager

    senior customer success manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Aug 28 – Customer Success Jobs
    Talent Team
    Talent Team
    Aug 28, 2020 | 2 min read

    Role: Customer Success Manager
    Location: San Francisco, CA, US
    Organization: Talkable
    In this role, You will have to execute all phases of a customer’s experience with Talkable post-launch, including communication, project management, and negotiation of renewals and upsells.Develop, execute, and maintain strategic account plans and deliver quarterly client check-in calls to drive business value and ensure a long term partnership.Work closely with Sales to identify revenue opportunities through contract expansions.  
    Apply here: https://www.talkable.com/jobs/customer_success_manager
     
     
    Role: Director of Customer Success, Strategic Accounts
    Location: California, US
    Organization: Smartsheet
    As Director of Customer Success, Strategic Accounts, You will partner closely with other Smartsheet leaders across Customer Success, Sales, Support, Professional Services, Marketing and Product to drive strong usage, retention, and growth.Drive programs and services that grow usage, satisfaction, customer health, renewal/expansion, and likelihood to recommend Smartsheet. 
    Apply here: https://www.smartsheet.com/careers/position/2032278/director-customer-success-strategic-accounts
     
     
    Role: Customer Success Manager
    Location: Denver, Colorado, US
    Organization: FormAssembly
    As a Customer Success Manager, You will have to coordinate across Sales, Marketing, Services, Support, Product and other teams to lead customer success strategies for FormAssembly. Act as a customer advocate, develop and maintain strategic relationships with key contacts of existing accounts and share pertinent information gathered from clients with all departments to help grow the business.  
    Apply here: https://apply.workable.com/formassembly/j/3E08D71CC1/
     
     
    Role:  Customer Success Manager
    Location: Amsterdam – NL, Berlin – Germany, Frankfurt – Germany
    Organization: DigitalOcean
    This role will be reporting to the Director of Customer Success. The mission of this role is to service their most critical business customers by facilitating adoption, best practice and growth, through onboarding and account management. Manage relationships with the business customers, partnering with solutions engineers to provide technical expertise and identify expansion opportunities. Ensure customer retention, revenue growth and adoption.  
    Apply here: https://www.digitalocean.com/careers/position/apply/?jid=2229189&gh_jid=2229189
     
     
    Role: Lead Customer Success Manager
    Location: Richmond, Victoria, Australia
    Organization: Myob
    Myob is looking for someone who is passionate about Customer Success, has worked in a SaaS or Tech company, has been accountable for the development of strategy and execution of multi-channel programs that drive customer utilisation and retention, whilst supporting the sales function for customer growth. Develop and implement Customer Success programs to ensure that customers get maximum value from utilising our products & services. 
    Apply here: https://myob.csod.com/ux/ats/careersite/1/home/requisition/2539?c=myob

    Customer Success Manager

    Director of Customer Success

    Lead Customer Success Manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Aug 27 – Customer Success Jobs
    Talent Team
    Talent Team
    Aug 27, 2020 | 2 min read

    Role: Customer Success Manager
    Location: Raleigh or San Francisco
    Organization: UserVoice
    This role will work alongside the Director of Customer Success to develop strategies for the assigned book of accounts, onboarding new customers with a focus on establishing a time to first value rapidly. Identify trends in adoption and utilization across the customer base and provide guidance to help customers maximize value.  
    Apply here: https://www.uservoice.com/jobs/customer-success-manager
     
     
    Role: Customer Success Manager
    Location: Richmond, VA, US
    Organization: Hatch
    As a CSM, You will have to own the post-sales relationship for 75-100 customer accounts, ranging from $1-$2 million in Annual Recurring Revenue with Hatch. Work cross-functionally with Marketing, Sales, and Product to formulate new features and strategies based on user feedback. You will be responsible for onboarding customers based on their specific use cases and processes. Identify new strategies to ensure proper adoption and success within the platform. 
    Apply here: https://www.usehatchapp.com/careers/customer-success-manager
     
     
    Role: Customer Success Manager
    Location: Remote, US
    Organization: GetAccept
    As a Customer Success Manager, You are responsible for developing and maintaining existing customer relationships. You will work closely with the Sales, Product and Support team to maximize customer satisfaction and overall happiness with the product. The role reports to the International Sales Manager.  
    Apply here: https://jobs.getaccept.com/jobs/772379-customer-success-manager-work-from-anywhere-us
     
     
    Role: Customer Success Manager
    Location: Barcelona, Spain
    Organization: ForceManager
    In this role, you will have to act as a Trusted Advisor to customers, helping them achieve business value and ROI from their investment in ForceManager. Establish and oversee the customer’s adoption, engagement and growth as well as build a strategy for your accounts to drive loyalty and avoid churn.   
    Apply here:  https://forcemanager.bamboohr.com/jobs/view.php?id=218
      
     
    Role: Customer Success Manager
    Location: Central London, UK
    Organization: BrightTALK
    The CSM works with clients who have purchased innovative BrightTALK solutions to address their marketing challenges. CSMs translate program strategies developed by the client and the sales team into manageable projects. You will be the point of contact for all program-related inquiries.
    Apply here: https://business.brighttalk.com/company/careers-london/
     
     
    Role: Senior Customer Success Manager 
    Location: Tokyo, Japan
    Organization:Salesforce
    As a CSM, You will be responsible for customer adoption, retention and satisfaction for a specific book of accounts. Through partnership and collaboration, you will coach customers to achieve their business goals and maximize value from their investment with Tableau. You will interact with customers daily to build relationships, drive change, improve adoption, provide awareness to all available Tableau resources. Your activities will secure annual subscription renewals and lead to uncovering growth opportunities. 
    Apply here: https://salesforce.wd1.myworkdayjobs.com/en-US/External_Career_Site/job/Japan—Tokyo/Senior-Customer-Success-Manager_JR69528-1

    Customer Success Manager

    senior customer success manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Aug 25 – Customer Success Jobs
    Talent Team
    Talent Team
    Aug 25, 2020 | 2 min read

    Role: Senior Partner Manager
    Location: Pleasant Grove, Utah, US
    Organization: Whistic
    As a Senior Partner Manager, You are responsible for delivering exceptional partner interactions at Whistic. Own strategic partner relationships, drive expansion as well as ongoing partner success. Build trusted relationships with partners and make them realise the value out of Whistic platform. You will be responsible for managing the Onboarding of new clients and driving adoption. 
    Apply here: https://www.indeedjobs.com/whistic-inc/jobs/e373c4ef9735af3cd72e
     
     
    Role: Customer Success Consultant
    Location: Lawrenceville, US
    Organization: Sage
    The Customer Success Consultant is responsible for developing customer relationships that promote retention and loyalty. Work closely with customers to ensure they are satisfied with the services they receive and support them to fully utilize the product. Maximize the value of products and services selected. Be the voice of the customer, providing actionable feedback to internal teams on measures that need to be taken to make the customers successful.
    Apply here: https://sagehr.secure.force.com/careers/fRecruit__ApplyJob?vacancyNo=VN12304
      
      
    Role: Enterprise Customer Success Manager
    Location: Los Angeles, US
    Organization: Miro
    As an Enterprise Customer Success Manager, You will be responsible for onboarding Enterprise clients and setting them up for success to deepening relationships with the existing customers and increasing the value they get from Miro services. Understand the customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results. Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success.  
    Apply here: https://miro.com/careers/vacancy/4757701002/
     
     
    Role:  Customer Success Manager
    Location: Cambridge, UK
    Organization: Gearset
    Gearset is looking for someone who can predict and reduce customer churn, streamline their post-sales customer onboarding, and find opportunities for growth in their existing accounts. Work closely with the sales team to guide new customers through their onboarding journey and help them get the most from their Gearset subscription. You’ll have to run tailored product training sessions and guide technical discussions. Ensure customer success and product adoption.  
    Apply here:  https://jobs.lever.co/gearset/60c321a5-16bb-45af-b907-dc875de9f935h
     
     
    Role: Customer Success Manager
    Location: Belfast, Northern Ireland, UK
    Organization: Signifyd
    Being a CSM, you are responsible for the ongoing success of the CSM organization, while managing a portfolio of Signifyd’s enterprise customers. You will have to work cross-functionally with multiple internal teams to ensure alignment with customer objectives and success criteria. As a trusted business advisor for your assigned customers, you will play a crucial role in engaging with your customers to ensure optimal platform usage, track key success metrics/outcomes. Identify upsell and cross-sell opportunities.  
    Apply here: https://boards.greenhouse.io/signifyd95/jobs/2256810
     
     
    Role: Engagement Manager
    Location: Mumbai, India
    Organization: Zycus
    In this role, You will have to act as an advisor to Customer Success manager and provide support delivery management of premier issues and services designed to improve customer operational health in assigned accounts. Focus on high customer satisfaction and create ROI as well as a Value proposition to the customer for continued renewal of contracts and business growth.  
    Apply here: https://apply.workable.com/zycus-1/j/F7C5E69FB1/

    Customer Success Consultant

    Customer Success Manager

    Engagement Manager

    Enterprise Customer Success Manager

    Senior Partner Manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
    2 comment 0

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