The Customer Success Intelligence Podcast

Recent Episodes (35 Episodes)


NEW

Episode 30

46:17

May 12, 2023

GUESTS

Sue Nabeth Moore

Co-Founder, Success Chain

GUESTS

Donna Weber

GUESTS

Irit Eizips, Chief Customer Officer & CEO, CSM Practice

Chief Customer Officer & CEO, CSM Practice

Episode 23

01:15

April 21, 2023

GUESTS

Sue Nabeth Moore

Co-Founder, Success Chain

GUESTS

Paul Henderson

Director


Quick Listens (30 Episodes)


Excerpt from Episode 5

01:49

Nov 29, 2022

Top 3 Customer Success Metrics Every Startup Should Track

Play Micro Episode

To begin with, startups should focus on measuring the most essential customer success metrics—adoption, engagement, and renewal—instead of trying to boil the ocean.

GUESTS

Jennifer Chiang

Excerpt from Episode 4

1:58

Aug 03, 2022

Should CS Teams Be Tasked with Driving User Adoption?

Play Micro Episode

User adoption is on the critical path to value creation and benefits realization. Hence, it should be a part of every CS team’s mission.

GUESTS

Jason C. Whitehead

Sue Nabeth Moore

Excerpt from Episode 5

2:05

Jul 28, 2022

What Traits Should You Look for in Your First CS Team Members?

Play Micro Episode

Your first few hires should be Renaissance CSMs: multi-skilled, hustling, gritty, thinking outside the box, and not feeling stuck in processes (or the lack of it).

GUESTS

Jennifer Chiang

Excerpt from Episode 5

01:36

Jul 14, 2022

CS Ops: What Changes after Series A Funding

Play Micro Episode

Post-Series A funding is a great time for scaling Customer Success — with new hires (for a balanced team) and technology (for truly unlocking efficiency).

GUESTS

Jennifer Chiang


Don't miss an episode!

Get notified when new episodes of The Customer Success Intelligence Podcast are released.


    Meet the Host

    Prithwi Dasgupta

    Co-founder and CEO, SmartKarrot

    Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
    Follow along and share your thoughts.

    Resources & Insights

    Intelligent Customer Success Podcast Intelligent Customer Success Podcast
    NEW MICRO-PODCAST!

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Customer Success Blog

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Survey

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.

    Book a Demo