Recent Episodes (8 Episodes)


Marty Kaufman

Founder & Principal, Infinipoint


Andreas Knoefel

Thought Leader & Strategic Advisor, CSTuners

Quick Listens (29 Episodes)

Excerpt from Episode 4


Aug 03, 2022

Should CS Teams Be Tasked with Driving User Adoption?

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User adoption is on the critical path to value creation and benefits realization. Hence, it should be a part of every CS team’s mission.


Jason C. Whitehead

Sue Nabeth Moore

Excerpt from Episode 5


Jul 28, 2022

What Traits Should You Look for in Your First CS Team Members?

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Your first few hires should be Renaissance CSMs: multi-skilled, hustling, gritty, thinking outside the box, and not feeling stuck in processes (or the lack of it).


Jennifer Chiang

Excerpt from Episode 5


Jul 14, 2022

CS Ops: What Changes after Series A Funding

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Post-Series A funding is a great time for scaling Customer Success — with new hires (for a balanced team) and technology (for truly unlocking efficiency).


Jennifer Chiang

Excerpt from Episode 5


Jul 12, 2022

Can Your Business Have More than One ICP (Ideal Customer Profile)?

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Your business can have more than one ideal customer. It’s important to keep an open mind on it at the product-market fit stage (and optimize your strategy accordingly).


Jennifer Chiang

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    Meet the Host

    Prithwi Dasgupta

    Co-founder and CEO, SmartKarrot

    Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
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    Customer Success Intelligence Podcast

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