Recent Episodes (8 Episodes)


GUESTS

Marty Kaufman

Founder & Principal, Infinipoint

GUESTS

Andreas Knoefel

Thought Leader & Strategic Advisor, CSTuners


Quick Listens (29 Episodes)


Excerpt from Episode 4

1:58

Aug 03, 2022

Should CS Teams Be Tasked with Driving User Adoption?

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User adoption is on the critical path to value creation and benefits realization. Hence, it should be a part of every CS team’s mission.

GUESTS

Jason C. Whitehead

Sue Nabeth Moore

Excerpt from Episode 5

2:05

Jul 28, 2022

What Traits Should You Look for in Your First CS Team Members?

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Your first few hires should be Renaissance CSMs: multi-skilled, hustling, gritty, thinking outside the box, and not feeling stuck in processes (or the lack of it).

GUESTS

Jennifer Chiang

Excerpt from Episode 5

01:36

Jul 14, 2022

CS Ops: What Changes after Series A Funding

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Post-Series A funding is a great time for scaling Customer Success — with new hires (for a balanced team) and technology (for truly unlocking efficiency).

GUESTS

Jennifer Chiang

Excerpt from Episode 5

01:54

Jul 12, 2022

Can Your Business Have More than One ICP (Ideal Customer Profile)?

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Your business can have more than one ideal customer. It’s important to keep an open mind on it at the product-market fit stage (and optimize your strategy accordingly).

GUESTS

Jennifer Chiang


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    Prithwi Dasgupta

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