Early Warning System
Build Your Customer Success Early Warning System
And Avoid Surprises
Create real-time alerts based on events, triggers, milestones or a complex combination of these to get early indicators towards the customers health.
#earlydetection #gosmart
Acess Real-Time Indicators Straight From Your Dashboard
Your platform dashboard is the coffee view that you need to gear up for the day. Access all real-time alerts in a single view. Automate your customer success early warning system.
Create Complex And Nested Alerts To Derive The Right Indicator
Turn the lagging indicators into leading indicators by creating complex rules across stakeholders changes, usage drop, contract expiration, milestones and many more.
Take Actions Instantly From The Early Warning View
Let the alert not be wasted. Take action straight from your dashboard – create task, a ticket, send a communication, notify team, or dive deeper to get the root cause. Everything that you need to turn red to green!
SEAMLESS INTEGRATIONS
Connect your apps to get the highest quality health scores.
Seamlessly Integrate your apps into your team’s workflows with SmartKapture.
Check Out Other Related Features
PLAYBOOKS
(SUCCESS PLAYS)
Deliver consistent customer experiences and repeatable success with step-by-step prescriptive best practices.
Learn MoreAUGMENTED
INTELLIGENCE
Improve customer success operations with humanized tech intelligence to deliver unparalleled outcomes.
Learn More360 VIEW OF
CUSTOMER
Create right operational view across financials, CRM, support and usage. Get insights by phases, subscription tiers and drill down by CSM portfolios.
Learn MoreCUSTOMER
SURVEY
Configure multi-category survey and pulse feedback. Manage feature feedback, CSAT, NPS using our powerful trigger driven engine.
Learn MorePRODUCT ADOPTION
Drive adoption and usage through the lifecycle. Leverage trigger driven in-application guidance.
Learn MoreCUSTOMER
CAMPAIGNS
Every touchpoint matters. Configure multi-channel communication including in-application to make the experience real time.
Learn MoreCUSTOMER
SEGMENTATION
Get granular. Create population sets across accounts and user base. Event, trigger, demographics, device, browser. We have you covered!
Learn MoreCUSTOMER
HEALTH DASHBOARD
Make this relevant for you.
Easy configuration across
parameters and phases.
CUSTOMER SUCCESS
AUTOMATION
Manage your tech-touch customers end-end. Easy configurations for multi-channel touchpoints.
Learn MoreCUSTOMER SUCCESS
OPERATIONS
Who does what by when? Create, manage and track tasks across teams. Integrate your task management tool for a seamless experience.
Learn MoreACCOUNT
INTELLIGENCE
Save time and be more proactive and less reactive with over 20+ real-time, automated alerts, and identify at-risk clients and growth opportunities wit
Learn MoreCUSTOMER
TOUCHPOINTS
Save time and effort while managing, analyzing, and optimizing your customer interactions with touchpoint management.
Learn MoreFaster onboarding.
Less churn.
Find out how.
Book a 30 minute demo with one of our customer success experts today.
Join our community of successfull customers.
Resources & Insights
Customer Success Intelligence Podcast
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
- Spotify
- Apple Podcasts
- YouTube
- Google Podcasts
Articles & Blog
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
Customer Success Surveys
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.