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    SmartPlaybooks (New Product)

    Growth & Revenue Expansion

    Identify, monitor, and execute timely account expansions with real-time reports and indicators.

    Retention & Churn Management

    Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!

    Product Adoption

    Understand your customers interactions with your product and make informed product success decisions.

    Customer Onboarding

    Define and track onboarding by phase, user progress, account, and portfolios.

    Scale and Operational Efficiency

    Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.

    Account Management

    Handle this critical component of the post sales customer journey.

    Digitize Standard Procedures

    Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.

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  • Platform

    Customer 360

    Get a complete view of your customer and all their moving parts.

    Playbooks

    Deliver consistent customer experiences and repeatable success.

    Customer Health Score

    Create the right scoring system for your organization.

    Early Warning System

    Create alert rules that are flexible.

    Customer Touchpoints

    Manage, analyze, and optimize your customer interactions.

    Task Management

    Track your tasks easily by account, product, and outcome categories for better efficiency.

    Customer Account Segmentation

    Create dynamic segment across accounts and users.

    Product Analytics

    Drive adoption, upsell and cross-sell using extensive product data.

    Automation

    Automate your actions, alerts, playbooks and more.

    Choose the features you need in your next Customer Success / Key Account Management Platform.

    Explore the Platform
  • How We're Different

    SmartOps

    Proactively uncover key insights and receive data-driven recommendations for your team.

    SmartKonversations

    Transcribe your calls and catch key phrases used by customers to trigger actions.

    Augmented Intelligence

    Improve decision making and actions for enhanced outcomes.

    SmartInsights

    Unlock value from your data with our embedded Business Intelligence solution.

    SmartAssist

    Meet the industry's first virtual assistant (SIA) designed for customer success and account management.

    Digitize Standard Procedures

    Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.

    Click to Learn More
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    Our core values, team, and community

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    Get in touch anytime.

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    Digitize Standard Procedures

    Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.

    Click to Learn More
  • Resources

    Check out the SmartKarrot Blog for news, resources, and insights.

    Blog Categories

    • View All
    • Customer Success
    • Churn
    • Product Adoption

    Blog

    Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.

    Podcasts and Webinars

    Don't miss an episode of the Customer Success Intelligence Podcast

    Customer Success Surveys

    Our annual survey captures the current state of CS Intelligence and automation.

    Ebooks and Guides

    Resources for new and seasoned Customer Success teams.

    API Documentation

    Features and SDKs you can integrate into your apps.

    ROI Calculator

    Calculate the potential ROI you could achieve with SmartKarrot CS.

  • Ready to get started?
    Book a Demo with our experts today.
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  • Schedule a Demo

Early Warning System

Build Your Customer Success Early Warning System
And Avoid Surprises

Create real-time alerts based on events, triggers, milestones or a complex combination of these to get early indicators towards the customers health.

#earlydetection #gosmart

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Acess Real-Time Indicators Straight From Your Dashboard

Your platform dashboard is the coffee view that you need to gear up for the day. Access all real-time alerts in a single view. Automate your customer success early warning system.

Create Complex And Nested Alerts To Derive The Right Indicator

Turn the lagging indicators into leading indicators by creating complex rules across stakeholders changes, usage drop, contract expiration, milestones and many more.

Take Actions Instantly From The Early Warning View

Let the alert not be wasted. Take action straight from your dashboard – create task, a ticket, send a communication, notify team, or dive deeper to get the root cause. Everything that you need to turn red to green!

SEAMLESS INTEGRATIONS

Connect your apps to get the highest quality health scores.

Seamlessly Integrate your apps into your team’s workflows with SmartKapture.
+More!

Check Out Other Related Features

PLAYBOOKS
(SUCCESS PLAYS)

Deliver consistent customer experiences and repeatable success with step-by-step prescriptive best practices.

Learn More

AUGMENTED
INTELLIGENCE

Improve customer success operations with humanized tech intelligence to deliver unparalleled outcomes.

Learn More

360 VIEW OF
CUSTOMER

Create right operational view across financials, CRM, support and usage. Get insights by phases, subscription tiers and drill down by CSM portfolios.

Learn More

CUSTOMER
SURVEY

Configure multi-category survey and pulse feedback. Manage feature feedback, CSAT, NPS using our powerful trigger driven engine.

Learn More

PRODUCT ADOPTION

Drive adoption and usage through the lifecycle. Leverage trigger driven in-application guidance.

Learn More

CUSTOMER
CAMPAIGNS

Every touchpoint matters. Configure multi-channel communication including in-application to make the experience real time.

Learn More

CUSTOMER
SEGMENTATION

Get granular. Create population sets across accounts and user base. Event, trigger, demographics, device, browser. We have you covered!

Learn More

CUSTOMER
HEALTH DASHBOARD

Make this relevant for you.
Easy configuration across
parameters and phases.

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CUSTOMER SUCCESS
AUTOMATION

Manage your tech-touch customers end-end. Easy configurations for multi-channel touchpoints.

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CUSTOMER SUCCESS
OPERATIONS

Who does what by when? Create, manage and track tasks across teams. Integrate your task management tool for a seamless experience.

Learn More

ACCOUNT
INTELLIGENCE

Save time and be more proactive and less reactive with over 20+ real-time, automated alerts, and identify at-risk clients and growth opportunities wit

Learn More

CUSTOMER
TOUCHPOINTS

Save time and effort while managing, analyzing, and optimizing your customer interactions with touchpoint management.

Learn More

Faster onboarding.
Less churn.

Find out how.

Book a 30 minute demo with one of our customer success experts today.
Schedule a Demo

Join our community of successfull customers.

Resources & Insights

NEW MICRO-PODCAST!

Customer Success Intelligence Podcast

In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

Listen wherever you get your podcasts.

  • Spotify
  • Apple Podcasts
  • YouTube
  • Google Podcasts
View Episodes

Articles & Blog

Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

View Blog

Customer Success Surveys

We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

View Results
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Solutions
  • Customer success Software
  • Account Management Software
  • Retention & Churn Management
  • Growth & Revenue Expansion
  • Scale and Operational Efficiency
  • Product Adoption
  • Customer Onboarding
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Platform
  • Customer 360
  • Customer Success Playbooks
  • Customer Health Score
  • Early Warning System
  • Customer Success Automation
  • Net Promoter Score
  • Customer Touchpoints
  • Task Management
  • Customer & User Segmentation
  • Product Analytics
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Intelligent Extensions
  • SmartKonversations
  • SmartAssist
  • Augmented Intelligence
  • Smart Insights
  • Smart Operations
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Resources
  • CS Blog
  • CS Podcast
  • Customer Success Survey 2022
  • Churn Management Guide
  • Guide to Customer Success
  • API Documentation
  • CS Platform Comparisons
  • Cisco CX Specialization
Show More