Surveys And Pulse

Customer surveys, feedback and pulse

within your ecosystem

Make it easy for your customers. Don't make them leave your ecosystem. Configure and automate across NPS, detailed customer surveys, pulse on triggers etc. all from one interface.

#listenbetter #gosmart

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Customer survey templates
Customer survey feedback

Drive SaaS NPS From
Within Your Product

From complex customer surveys, NPS and simple pulse feedbacks - you can configure all to appear within your product. You no longer need to force your customers to go outside your ecosystem to provide feedback.

Initiate Customer Surveys
On Triggers

Configure trigger driven feedbcak loops to drive sentiment around new feature, first time usage etc. Drive customer usage behaviors across the different phases - from onboarding to advocacy.

Voice Of Customer
Customer survey NPS template

Customer Sentiment

Easy configurations allow you to customize all aspects of the feedback process per your brand and design guidelines.

The feedback process itself is an important touchpoint in tha overall customer experience. Ask the relevant feedback at the right time to the right people.

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    Resources & Insights


    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.