Drive SaaS NPS From
Within Your Product
From complex customer surveys, NPS and simple pulse feedbacks - you can configure all to appear within your product. You no longer need to force your customers to go outside your ecosystem to provide feedback.
Initiate Customer Surveys
On Triggers
Configure trigger driven feedbcak loops to drive sentiment around new feature, first time usage etc. Drive customer usage behaviors across the different phases - from onboarding to advocacy.
Comprehensive
Customer Sentiment
Easy configurations allow you to customize all aspects of the feedback process per your brand and design guidelines.
The feedback process itself is an important touchpoint in tha overall customer experience. Ask the relevant feedback at the right time to the right people.
Check out other
related features
PLAYBOOKS
(SUCCESS PLAYS)
Deliver consistent customer
experiences and repeatable success with step-by-step prescriptive best
practices.
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Augmented
Intelligence
Improve customer success operations with humanized tech intelligence to deliver unparalleled outcomes.
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360 VIEW OF
CUSTOMER
Create right operational view across financials, CRM, support and usage.
Get insights by phases, subscription
tiers and drill down by CSM portfolios.
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CUSTOMER
SEGMENTATION
Get granular. Create population
sets across accounts and
user base. Event, trigger,
demographics, device, browser.
We have you covered!
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CUSTOMER
CAMPAIGNS
Every touchpoint matters.
Configure multi-channel
communication including
in-application to make the
experience real time.
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PRODUCT
ADOPTION
Drive adoption and usage
through the lifecycle.
Leverage trigger driven
in-application guidance.
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CUSTOMER
HEALTH DASHBOARD
Make this relevant for you.
Easy configuration across
parameters and phases.
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CUSTOMER SUCCESS
AUTOMATION
Manage your tech-touch
customers end-end.
Easy configurations for
multi-channel touchpoints.
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CUSTOMER SUCCESS
OPERATIONS
Who does what by when?
Create, manage and track tasks
across teams. Integrate your
task management tool for a
seamless experience.
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EARLY WARNING
SYSTEM
Stakeholder change, usage drop,
contract expiration, milestones
missed are all early indicators.
Create flexible and complex
alert rules.
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ACCOUNT
INTELLIGENCE
Save time and be more proactive
and less reactive with over 20+
real-time, automated alerts, and
identify at-risk clients and growth
opportunities with ease.
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CUSTOMER
TOUCHPOINTS
Save time and effort while
managing, analyzing, and
optimizing your customer
interactions with touchpoint
management.
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