Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Create surveys to get timely feedback from your customers.
Manage, analyze, and optimize your customer interactions.
Create groups across accounts and users.
Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, surveys, and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
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Resources for new and seasoned Customer Success teams.
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From complex customer surveys, NPS and simple pulse feedbacks - you can configure all to appear within your product. You no longer need to force your customers to go outside your ecosystem to provide feedback.
Configure trigger driven feedbcak loops to drive sentiment around new feature, first time usage etc. Drive customer usage behaviors across the different phases - from onboarding to advocacy.
Easy configurations allow you to customize all aspects of the feedback process per your brand and design guidelines.
The feedback process itself is an important touchpoint in tha overall customer experience. Ask the relevant feedback at the right time to the right people.
Deliver consistent customer experiences and repeatable success with step-by-step prescriptive best practices.
Improve customer success operations with humanized tech intelligence to deliver unparalleled outcomes.
Create right operational view across financials, CRM, support and usage. Get insights by phases, subscription tiers and drill down by CSM portfolios.
Get granular. Create population sets across accounts and user base. Event, trigger, demographics, device, browser. We have you covered!
Every touchpoint matters. Configure multi-channel communication including in-application to make the experience real time.
Drive adoption and usage through the lifecycle. Leverage trigger driven in-application guidance.
Make this relevant for you. Easy configuration across parameters and phases.
Manage your tech-touch customers end-end. Easy configurations for multi-channel touchpoints.
Who does what by when? Create, manage and track tasks across teams. Integrate your task management tool for a seamless experience.
Stakeholder change, usage drop, contract expiration, milestones missed are all early indicators. Create flexible and complex alert rules.
Save time and effort while managing, analyzing, and optimizing your customer interactions with touchpoint management.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.