SMART KONVERSATIONS

Improve online customer interactions.

Our call transcription highlights keywords and overall sentiment to provide your team with usable feedback.

Get reassured that your team is performing for their customers at every interaction.

Highlighting “calls of interest”

We combine sentiment analysis and key phrase analysis to highlight “calls of interest”.
Real-time call assists

Access to key account data during the call.
Keyword analysis and coaching

Analyze keywords in customer calls at scale.

How Smart Konversations can make a difference for you.

Get new hires productive fast

Access to call libraries and comments helps drive productivity and improve quality.

Improve customer interactions

Use the best interactions and outcomes as benchmarks to continuously improve.

Proactive approach

Don’t miss an expansion opportunity or at-risk account because certain cues on the customer call were overlooked.

Structured coaching

Take an organized approach to coaching with comments and analysis designed to improve CS team performance.

Why does this matter?

Online touchpoints have become an essential part of the customer journey. With a high volume of customer calls, it becomes impossible to get to “calls of interest” or have a structured approach to coaching.

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