Improve online customer interactions.

Our call transcription highlights keywords and overall sentiment to provide your team with usable feedback.

How Smart Konversations can make a difference for you.

Get new hires productive fast

Access to call libraries and comments helps drive productivity and improve quality.

Improve customer interactions

Use the best interactions and outcomes as benchmarks to continuously improve.

Proactive approach

Don’t miss an expansion opportunity or at-risk account because certain cues on the customer call were overlooked.

Structured coaching

Take an organized approach to coaching with comments and analysis designed to improve CS team performance.

Resources & Insights


Customer Success Intelligence Podcast

In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

Articles & Blog

Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

Customer Success Surveys

We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

Take SmartKarrot for a spin

See how SmartKarrot can help you deliver
winning customer outcomes at scale.