Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Nov 11 – Customer Success Jobs
Role: Vice President of Customer Success
Location: Englewood, CO, US
Organization: WOW! Internet, Cable & Phone
As a Vice President of Customer Success, you will define and optimize the customer lifecycle, applying customer journey mapping, and identifying standardized interventions for each point in the journey. Develop effective customer success programs to ensure successful onboarding, adoption, retention, and revenue growth. Monitor the strategies and processes across the revenue cycle including customer acquisition, engagement, retention, and success, including a close connection to product cycles. Work collaboratively with the CIO organization on technology solutions to support frontline tools that facilitate transactions with customers, as well as customer-facing applications that support self-service. Drive monthly, quarterly and annual execution of KPIs and operating plans. Strong mentorship and talent development, identifying key opportunities for growth and up-leveling.
Apply here: https://careers.wowway.com/en-US/job/vice-president-of-customer-success/J3S72K6WNPMJPZC15CZ
Role: Customer Success Manager (Retouching)
Location: San Diego, California, United States
Organization: Pixelz Inc
As a Customer Success Manager, you will be responsible for supporting the Sales team during the pilot process by communicating directly with prospective clients to fully understand their retouching and workflow requirements. Serve as the technical point of contact for new Enterprise and Professional account setups. Lead the onboarding process by translating the client’s visual requirements to our production team and system, and handle client systems training. Create successful client relationships by developing effective visual strategies and workflows that achieve client goals while leaning on Pixelz best practices. Build successful client relations and handle day to day operations. Developing customer relationships that promote retention, loyalty, and lifetime value.
Apply here: https://docs.google.com/forms/d/e/1FAIpQLSfrecYlAWghFMHhxuJd5ZfZ3_lb5-M5LlSUKk6-_mCYV0iY_g/viewform
Role: Customer Success Manager – US and EMEA Market
Location: Delhi, India
As a Customer Success Manager, you will be responsible for developing and maintaining strategic business relationships with enterprise customers to drive adoption and expansion in upselling and cross-selling. Provide technical Workato product expertise Be the expert in deployment models and governance structures and share best practices from a business and technical perspective. Develop and implement processes and programs to increase usage of the product within the current group and drive cross-sell opportunities within other groups. Provide quantitative/qualitative analysis to inform team decision-making and product roadmap. Become the trusted customer advisor and be the customer advocate within Workato.
Apply here: https://boards.greenhouse.io/workato/jobs/4841319002?gh_src=25ace1152us
Role: Enterprise Customer Success Manager
Location: Melbourne, AU
As an Enterprise Customer Success Manager, you will build trust and long-term relationships with all Glofox users within Enterprise customer organizations. Manage and guide Enterprise onboarding and implementation including data migrations (in collaboration with migration team), training, and technical account setup. Work closely with Enterprise Sales, Global Strategic Project Manager, Key Account Manager, and other internal stakeholders to deliver success for Enterprise customers during onboarding and throughout the customer lifecycle. Demonstrate product capability, functionality, and potential business outcomes. Maintain customer and product usage intelligence using our CRM and customer engagement platforms.
Apply here: https://www.linkedin.com/jobs/view/2299663333/
Role: Customer Success Specialist
Location: Sydney, New South Wales, Australia
Organization: We Know Video
As a Customer Success Specialist, you will troubleshoot any technical issues discovered in the CREWS platform, while working alongside our team of developers to identify, log, and fix any problems. Lead the charge in making our support platform more efficient and scalable as our customer base continues to expand. Developing a ‘trusted adviser’ relationship with existing and future CREWS users and executive sponsors, and ensuring they leverage CREWS to realize the full value of the platform. Serving as the ‘voice of the customer’, you’ll celebrate their success while providing internal feedback on how CREWS can better serve its client base.
Apply here: https://www.linkedin.com/jobs/view/2298956225/
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