Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • April 14 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 14, 2021 | 2 min read

    Role: VP, Customer Success – NW Market
    Location: Seattle, WA, US 
    Organization: Certus
    As a VP of Customer Success, you will develop plans and strategies for developing business and achieving the company’s sales goals in the NW market. Create a culture of success and ongoing business and goal achievement. Provide recommendations to define and oversee sales staff compensation and incentive programs that motivate the sales team to achieve their sales targets. Define and coordinate sales training programs that enable staff to achieve their potential and support company sales objectives. Monitor customer, market and competitor activity and provide feedback to the company leadership team and other company functions. Manage key customer relationships to drive retention and organic growth opportunities. Implement programs and leverage marketing resources to increase leads. 
    Apply here: https://www.linkedin.com/jobs/view/2477966640/


    Role: Director, Customer Success 
    Location: Atlanta, GA, US 
    Organization: Grid Dynamics
    As a Director of Customer Success, you will manage large multi-million dollar relationships as a portfolio of accounts for a defined territory. Meet revenue and profitability targets assigned for the territory. Manage the territory-dedicated sales teams to grow the portfolio of the accounts, as well as develop new revenue streams within assigned accounts. Manage delivery team, ensuring that a reliable delivery process is in place in accordance with industry best practices and corporate standards. Establishing efficient communication channels between Grid Dynamics teams and client organizations. Draw on internal technical expertise in support of pre-sales efforts. Assist in hiring & developing onshore delivery management, analysis, administrative and senior technical staff. 
    Apply here: https://www.linkedin.com/jobs/view/2479721240/


    Role: Director Customer Experience 
    Location: Remote, London, England, United Kingdom  
    Organization: rmg digital
    As a Director of Customer Experience, you will conduct research to inform the next phase of self-serve personalisation. Design and create an in-depth personalization strategy. Shape strategies to drive journeys that transform self-serve customer experiences. Work closely with Sales and Marketing teams to understand industry feedback/competitors/market requirements. Work with account leadership to identify transformational/CX opportunities for the clients. 
    Apply here: https://www.linkedin.com/jobs/view/2477989462/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: Realife Tech
    As a Customer Success Manager, you will be managing a broad portfolio of the customer base in a confident manner, delivering maximum levels of client satisfaction and securing renewal. Create and deliver success plans and success reviews with your customers to optimise their usage of the platform. Managing the on-boarding process for your new clients and feature training for existing ones. Identifying opportunities to upsell new products or services to clients based on their evolving requirements. Work closely with the Head of Customer Success to refine and improve processes and being proactive in driving new projects and initiatives. Overseeing client KPIs and case study reporting, delivering actionable insights and key case studies that drive the satisfaction of each of your clients. 
    Apply here: https://www.linkedin.com/jobs/view/2485574119/  


    Role: Customer Success Manager 
    Location: Brisbane, Queensland, Australia 
    Organization: Deep Blue Company
    As a Customer Success Manager, you will be responsible for the development and management of relationships and business growth across a portfolio of agents and administrative team members​. Deliver customer & commercial growth opportunities and solutions to achieve the targets; e.g. attending agent sales meetings to educate and assist​. Lead the onboarding and training of real estate agents/agency team members to engage and use the DBC product. Collaborate closely with the Head of Property Partnerships and the property partnerships support team members, to manage service delivery and reporting requirements​. Work closely with all Success Managers in your state and nationally​. 
    Apply here: https://www.linkedin.com/jobs/view/2486261527/

    Customer Success Manager

    Director of Customer Experience

    Director of Customer Success

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • April 12 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 12, 2021 | 2 min read

    Role: Director, Customer Success
    Location: Remote, United States 
    Organization: PerfectServe
    As a Director of Customer Success, you will collaborate to develop PerfectServe’s Customer Success methodology. Lead and develop a team of geographically dispersed Customer Success Advisors and Technical Leads to develop and execute on customer account plans that are aligned with customer objectives and help the customer maximize the value of their PerfectServe investment. Understand clinical workflows and how PerfectServe can be best applied to improve them. Collaborate with Customer Success Advisors, Technical leads and hospital customers to identify and drive process improvement and optimization initiatives using any of the PerfectServe portfolio companies. Manage the department P&L to ensure appropriate allocations of investments and resources. 
    Apply here: https://www.linkedin.com/jobs/view/2472076732/


    Role: Director of Customer Success 
    Location: Remote, New York City Metropolitan Area, United States 
    Organization: Eulerity
    As a Director of Customer Success, you will manage the Customer Success Team to ensure proper client assignments, data-driven insight, and continuing optimal service quality. Oversee post-sales efforts to maintain and grow existing clients. Build and nurture trusted, long-lasted relationships. Collaborate with the sales, marketing and product development teams. Develop strategies to grow existing accounts while ensuring quality and cost-effective services. Understand client objectives and KPIs steward successful use of the Eulerity platform. Interface with clients through all forms of communication channels. 
    Apply here: https://www.linkedin.com/jobs/view/513136941/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: Collibra
    As a Customer Success Manager, you will be collaborating with the customers to build and execute customer success plans driving adoption and growth. Identifying critical needs of the customers and mapping appropriate resources cross-functionally including product management, education, support, professional services, coaching and partners. Driving executive engagement to gain Collibra sponsorship. Partnering closely with Regional Sales Managers other internal stakeholders to provide input into account planning and drive growth. Scaling adoption by using virtual tools and standardized materials including Gainsight to manage day-to-day operations. 
    Apply here: https://www.linkedin.com/jobs/view/2457242300/


    Role: Manager, Enterprise Customer Success, Northern Europe 
    Location: London, England, United Kingdom 
    Organization: DocuSign
    As an Enterprise Customer Success Manager, you will manage a team of Enterprise Customer Success Managers (CSMs) supporting the Northern Europe Enterprise Customer base. Work with the CSM Director to develop and implement the strategy for Northern Europe to continue to build a best-in-class customer success business. Coach and develop team members to achieve their KPIs and career goals. Establish consistent best practices for customer success across the team. Manage team to utilise the Adoption Index to execute strategies to increase adoption. Review and enhance team processes and procedures that will ultimately lead to the CSM team providing a higher level of customer satisfaction. Manage the internal working relationships with departments such as Sales and Account Management, Product & Engineering, IT/BI. 
    Apply here: https://www.linkedin.com/jobs/view/2444850117/


    Role: Customer Success Manager –EMEA (m/f/d) 
    Location: Aachen, North Rhine-Westphalia, Germany 
    Organization: OSTHUS
    As a Customer Success Manager, you will be responsible for the management of customer relationships to grow and expand existing accounts. Management of the sales process from lead generation to the final delivery handover. Development and execution of sales strategies (territory, account and opportunity strategies). Representation of the company at industry associations and events. Maintenance and reporting of opportunities via CRM system. 
    Apply here: https://www.linkedin.com/jobs/view/2476246322/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: Secure Logic
    As a Customer Success Manager, you will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Own the overall relationship with assigned clients. You will ensure the retention and satisfaction of all assigned clients. Aid clients in achieving their goals. Critically, the ability to effectively onboard new clients in a SaaS environment. 
    Apply here: https://www.linkedin.com/jobs/view/2483599010/

    Customer Success Manager

    Director of Customer Success

    Enterprise Customer Success Manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • April 09 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 9, 2021 | 2 min read

    Role: Director of Customer Success
    Location: Columbia, MD, US
    Organization: Authority Brands
    As a Director of Customer Success, you will measure and manage customer success, engagement, and support. Primary contact between 10 brand leaders and the GPO (Group Purchasing Organization). Works with the Sourcing team to provide preferred vendor deals for everything a franchisee might need. Improves the supply chain and ordering processes to exceed customer expectations. Works closely with and coordinates with the Distribution team to maintain appropriate inventory levels. Manages assorted sourcing projects as needed. Works closely with and coordinates with the B2B Ecomm team. Also, you will be heavily involved in CRM implementation.
    Apply here: 
    https://www.linkedin.com/jobs/view/2473440918/


    Role: Remote – Director, Client Success 
    Location: Remote, Los Angeles, CA, US 
    Organization: Radiology Partners
    As a Director of Client Success, you will lead Canopy’s efforts to provide excellent customer support to Canopy customers, ensuring a high level of customer satisfaction. Staff and manage a 24×7 service desk providing level 1-2 support for Canopy customers. Establish strong working relationship with Canopy’s vendors ensuring that vendors meet Canopy and customer expectations. Ensure the timely and successful delivery of the support according to customer needs and objectives. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Liaise between the customer and internal teams. Proven ability to recruit a team and successfully manage customer and vendor relationships. 
    Apply here: https://www.linkedin.com/jobs/view/2481164960/


    Role: Customer Success Manager (SaaS) 
    Location: London, England, United Kingdom 
    Organization: Deskpro
    As a Customer Success Manager, you will reduce customer churn, alongside upselling new products and services to increase the MRR. You will be working alongside the Sales and Support teams to help improve customer satisfaction, as well as linking with the Product team on customer feedback around the platform. Directly reporting to the Commercial Manager and being responsible for knowing how happy the customer base is on a daily basis. Implementing strategies to reduce customer churn. Securing customer success calls with customers, creating case studies to increase collateral, and provide marketing opportunities for new sales and growth. Implementing new processes for customer success and upselling new revenue streams, such as Client Services. 
    Apply here: https://www.linkedin.com/jobs/view/2495550206/


    Role: Customer Success Manager, Middle Market 
    Location: London, England, United Kingdom 
    Organization: PitchBook Data
    As a Customer Success Manager, you will act as the go-to product expert for a dedicated portfolio of clients via in-person meetings, phone and/or email to ensure they derive value from the PitchBook platform. Serve as an advocate for your clients by analyzing customer health and usage data to identify trends and opportunities to improve adoption. Onboard new users and conducts training sessions designed to meet the individual needs of the account and end-user with a consultative approach. Have an appreciation for the PE / VC marketplace and the ability to learn, comprehend, and demonstrate, why and how each of the client types engages with the product and the data. 
    Apply here: https://www.linkedin.com/jobs/view/2481124846/


    Role: Customer Success Manager (SEA) 
    Location: Bangalore Urban, Karnataka, India 
    Organization: MoEngage Inc.
    As a Customer Success Manager, you will onboard customers with Integration support and drive adoption of the product. Be the point of contact for Accounts and be responsible for the growth of the customer. Build relationships with marketing and product team POCs of the customer. Provide relevant CRM and mobile marketing automation expertise to the Customers. Advise clients on the most effective ways to use the MoEnagage Platform. Be a Product Evangelist, consulting the top internet companies on their growth. 
    Apply here: https://www.linkedin.com/jobs/view/2495785370/

    Customer Success Manager

    Director of Client Success

    Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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