Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jan 21 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 21, 2021 | 2 min read

    Role: Senior Director, Customer Success Enablement
    Location: Salt Lake City, UT, US
    Organization: 
    Workday
    As a Senior Director of Customer Success, you will partner with Customer Success field leadership to influence Workday’s Customer Success strategy, program approach, and execution. Manage, mentor, coach, and develop an incredible team with a diverse set of backgrounds, experience levels, and skills. Manage internal training, playbooks, repositories of information, and other resources – keeping our field teams as productive as possible with current, updated, available information at their fingertips. Act as an advisor to our Customer Success leaders and act as a link between Customer Success and other teams within Workday such as Sales, Business Technology, Marketing, and Services. Develop a deep understanding of the supported business segments, regions, and teams.
    Apply here: 
    https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/CRIHome-Office/Senior-Director–Customer-Success-Enablement_JR-46995

    Role: Director, Customer Success (Central)
    Location: Chicago, IL, US
    Organization: 
    Contrast Security
    As a Director of Customer Success, you will own the responsibility for successful outcomes and excellent retention and expansion (90% gross, 120% net) results across a regional portfolio of customers. Build and promote an empowered and accountable organizational culture; lead and inspire a team of Customer Success Managers to have their greatest professional impact yet. Proactively identify, manage, and respond to customers who haven’t yet achieved full value. Work directly with customers in the region and be a key contributor to continuously improving the global CS practice. Partner strongly with Product, Sales, and Marketing to fulfill the company growth objectives as a high-performing team of teams.
    Apply here: https://jobs.lever.co/contrastsecurity/7ff5b110-2a77-4bdf-a0d6-dfdd4f60bf8f


    Role: Director of Customer Success
    Location: Bengaluru, Karnataka, India
    Organization: 
    Slintel
    As a Director of Customer Success, you will build, lead and optimize the customer success function at Slintel while partnering with Sales, Marketing and Product teams. Create a predictable and repeatable motion to scale customer success operations sustainably while maximizing customer value realization. Work with customers to understand their unique goals and business processes as well as provide expert knowledge of Slintel. Analyze customer usage in internal data systems to identify, communicate, and act upon both risks and opportunities; proactively drive data-driven, account-focused campaigns to increase customer engagement and product adoption. Work closely with leadership to define the growth and hiring strategy for the customer success team. 
    Apply here: https://www.linkedin.com/jobs/view/2374948769/


    Role: Customer Success Manager, Global Accounts
    Location: London, England, United Kingdom
    Organization: 
    Diligent Corporation
    As a Customer Success Manager, you will be responsible for seamless project management of complex enterprise assignments throughout all phases of the customer relationship, including managing the users of Diligent’s applications; the Board Directors and Corporate Executives. Provide an excellent customer experience for all Global Enterprise accounts, by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations. Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines. Ability to successfully manage multiple clients and products in an organized and meticulous manner. Assist in coaching, mentoring, and talent development of the broader Customer Success team. 
    Apply here: https://www.linkedin.com/jobs/view/2368919950/


    Role: Senior Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    Mimecast
    As a Senior Customer Success Manager, you will develop, review and implement Customer Account Plans for the designated base to deliver on the outcomes of the Customer Experience Strategy. Relationship building through regular customer meetings and/or interaction. Being decisive and confident where required to execute on customer requirements within strict time frames in order to delight clients. Executing defined CS strategies within the designated customer base. Following up on surveys based on the guidelines provided. Gaining permission from happy customers to use their feedback in various forms of reference activities. Identifying upsell opportunity within the assigned base and ensuring the Upsell Manager is aware and engaged. 
    Apply here: https://careers-mimecast.icims.com/jobs/5501/senior-customer-success-manager/job

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Senior Director Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 20 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 20, 2021 | 2 min read

    Role: Vice President of Customer Success
    Location: Remote, United States 
    Organization: 
    Lockstep
    As a Vice President of Customer Success, you will manage all aspects of the Customer Success team at Lockstep. Build, recruit, retain, and grow a team of great customer success representatives. Clearly define success and lead your team to achieve it. Provide real-time visibility into customer happiness and drive the right actions at the company to deliver a terrific customer experience. Build and implement a program to help customers deploy Lockstep’s best practices and get the maximum ROI from their investment in Lockstep. Implement outcomes-based processes and metrics that result in best-in-class customer and revenue retention.
    Apply here: 
    https://www.linkedin.com/jobs/view/2373620637/


    Role: Global Director of Customer Success
    Location: Greater Boston, United States
    Organization: 
    WhiteSource
    As a Global Director of Customer Success, you will responsible for management and growth of the global team of customer success managers. Work closely with Engineering, product management, customer support, and sales teams. Develop and maintain strong relationships at all levels within the customer organization. Drive customer adoption through training and development of best practices to continually create incremental value. Monitor the adoption rates WhiteSource customers; help align customer use cases with their business objectives. Maintain strong customer retention rates aligned with corporate goals and execute license renewal business opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2367053881/


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization: 
    Rackspace Technology
    As a Customer Success Manager, you will assess the install base of customers for opportunities to improve product usage and penetration. Develop projects and programs that can be used to target and grow key customers. Identify complementary products and services which customers can leverage. Collaborate with sales, marketing and services delivery team to execute campaigns against the install base. Work as a specialist to meet key customers and assist with providing guidance, best practices and education that further derives values for customers. Enable, coach and mentor colleagues in the sales and service delivery teams. Measure and increase the volume of sales opportunities originated from service delivery. 
    Apply here: https://jobs.lever.co/rackspace/b1fb4f32-15a3-4fd9-a89b-1a17ea94f197


    Role: Customer Success Specialist
    Location: Millers Point, New South Wales, Australia
    Organization: 
    Tyro Payments
    As a Customer Success Specialist, you will manage the needs of a portfolio of existing Tyro customers to retain business and minimize churn. Generate referrals for new business by fostering strong relationships with existing customers. Pro-actively look for opportunities to upsell Tyro banking products within a portfolio. Meet and exceed KPIs for retention, customer NPS, and banking product activations. Run training webinars and attends conferences and events as a representative of Tyro, where appropriate. Work with account admins, customer support, and financial support to ensure that day-to-day customer needs are met in an efficient and timely manner. 
    Apply here: https://jobs.lever.co/tyro/67bdcea8-1ca9-4c1d-98b4-0e73ad280fcd


    Role: Customer Success Executive (Remote)
    Location: Remote, Bangalore Urban, Karnataka, India 
    Organization: 
    Fyle
    As a Customer Success Executive, you will help us stay on track with new customer onboarding, implementation, and Proof-of-Concept activities. Drive product adoption, increase confidence and trust in Fyle amongst users. Manage Bugs and feature requests to closure. Participate in CS-Engineering forums to prioritize, raise and track these to closure. Contribute and enrich the self-help repository – write KB articles; create self-help videos; enrich user guides; roll-out onboarding packs, etc. Identify areas of process optimization. Be the go-to person for mid-market accounts across North America. Product fluency is not just a keyword, it will be your way of life. 
    Apply here: https://www.fylehq.com/company/team/join

    Customer Success Executive

    Customer Success Manager

    Customer Success Specialist

    Global Director of Customer Success

    Vice President of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 19 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 19, 2021 | 2 min read

    Role: VP of Customer Success – SaaS
    Location: San Diego, CA
    Organization:
    Optello
    As a VP of Customer Success, you will be providing executive-level leadership and operational management for internal/external initiatives through cross-functional partnerships with the entire CS division including onboarding, professional services, support, retention marketing, training and CS operations which directly impact overall customer success and drive customer retention and revenue growth. Achieving all quarterly targets including adoption, retention, expansion and referenceability metrics. Provide leadership and direct oversight of CSMs to ensure they develop strong customer relationships and serve in the role of trusted advisor to the customers. Mentoring and coaching the CSMs to effectively employ multi-channel communication and account management strategies that leverage the most effective customer touchpoints.
    Apply here:
    https://www.linkedin.com/jobs/view/2372852401/  


    Role: Customer Success Specialist
    Location: Minnesota, United States
    Organization:
    Field Nation
    As a Customer Success Specialist, you will drive retention, adoption of growth in accounts by delivering and communicating value throughout the customer lifecycle. Uncover business needs through active listening and delivering solutions to address specific business pains. Proactively focus on product best practices, pain points and efficiencies. Deliver KPIs include trainings, activity, customer cadence, Success Plans and Health Checks (QBRs). Partner with appropriate Field Nation departments to resolve issues and enhance customer’s experience. Lead product solution discussions to meet client’s business objectives to various client persona: Decision-makers, team managers, ground-level dispatchers. Serve as the customer advocate to internal teams, communicating new business requirements and technology enhancement requests for improved customer experience. 
    Apply here: https://www.linkedin.com/jobs/view/2372817346/ 


    Role: Customer Success Manager
    Location: New South Wales, Australia
    Organization:
    Cascade
    As a Customer Success Manager, you will be responsible for overseeing and partnering with a slice of the customer base to understand business objectives and deliver ROI throughout the entire customer lifecycle. Drive the expansion strategy to accelerate and increase ACV for existing Cascade customers. Analyze all aspects of the customer lifecycle, identify the largest areas for improvement, and implement creative strategies to capitalize on these opportunities. Create advocates by listening to customers closely and delighting them with impactful product and user experiences. Work with the marketing teams to commission new customer stories and narratives to feed an advocacy-led content marketing lifecycle to power growth. 
    Apply here: https://www.linkedin.com/jobs/view/2373601292/ 


    Role: Client Success Manager
    Location: London, England, United Kingdom
    Organization:
    Unmind
    As a Client Success Manager, you will own your portfolio of circa 50 clients (covering the whole client lifecycle – from successful onboarding to ongoing relationship management and renewal). Oversee and increase the adoption, engagement, and retention with your client platforms; while maintaining high levels of client satisfaction. Work closely with the mid-market business development team to ensure that the handover process for clients is as seamless as possible. Maximize the chance of contract renewal through sustained and valuable liaison with the key decision-makers within each of your accounts (for example, Quarterly Business Reviews). You will be responsible for managing your accounts’ renewals from end-to-end. Grow Unmind’s reach by spotting and developing cross-sell opportunities alongside the business development team. 
    Apply here: https://www.linkedin.com/jobs/view/2386146482/ 


    Role: Customer Success Executive – drinks industry
    Location: Edinburgh, Scotland, United Kingdom
    Organization:
    Vertical Advantage
    As a Customer Success Executive, you will be responsible for growing and managing key accounts through increased user engagement and product penetration. Implementing software and business process changes. Increasing profitability and cash flow by focussing on improving your accounts P&L. Provide the development team with clients’ feedback in regards to functionality and features in order to improve and develop future business software. Also, provide continuous customer support and ensuring successful rollouts by working closely with the customer success and implementation teams. Developing relationships with clients’ local organizations, adding value to their business through consulting and strategic insight. 
    Apply here: https://www.linkedin.com/jobs/view/2365514683/ 

    client success manager

    Customer Success Executive

    Customer Success Manager

    Customer Success Specialist

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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