Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
April 14 – Customer Success Jobs
Role: VP, Customer Success – NW Market
Location: Seattle, WA, US
As a VP of Customer Success, you will develop plans and strategies for developing business and achieving the company’s sales goals in the NW market. Create a culture of success and ongoing business and goal achievement. Provide recommendations to define and oversee sales staff compensation and incentive programs that motivate the sales team to achieve their sales targets. Define and coordinate sales training programs that enable staff to achieve their potential and support company sales objectives. Monitor customer, market and competitor activity and provide feedback to the company leadership team and other company functions. Manage key customer relationships to drive retention and organic growth opportunities. Implement programs and leverage marketing resources to increase leads.
Apply here: https://www.linkedin.com/jobs/view/2477966640/
Role: Director, Customer Success
Location: Atlanta, GA, US
Organization: Grid Dynamics
As a Director of Customer Success, you will manage large multi-million dollar relationships as a portfolio of accounts for a defined territory. Meet revenue and profitability targets assigned for the territory. Manage the territory-dedicated sales teams to grow the portfolio of the accounts, as well as develop new revenue streams within assigned accounts. Manage delivery team, ensuring that a reliable delivery process is in place in accordance with industry best practices and corporate standards. Establishing efficient communication channels between Grid Dynamics teams and client organizations. Draw on internal technical expertise in support of pre-sales efforts. Assist in hiring & developing onshore delivery management, analysis, administrative and senior technical staff.
Apply here: https://www.linkedin.com/jobs/view/2479721240/
Role: Director Customer Experience
Location: Remote, London, England, United Kingdom
Organization: rmg digital
As a Director of Customer Experience, you will conduct research to inform the next phase of self-serve personalisation. Design and create an in-depth personalization strategy. Shape strategies to drive journeys that transform self-serve customer experiences. Work closely with Sales and Marketing teams to understand industry feedback/competitors/market requirements. Work with account leadership to identify transformational/CX opportunities for the clients.
Apply here: https://www.linkedin.com/jobs/view/2477989462/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Realife Tech
As a Customer Success Manager, you will be managing a broad portfolio of the customer base in a confident manner, delivering maximum levels of client satisfaction and securing renewal. Create and deliver success plans and success reviews with your customers to optimise their usage of the platform. Managing the on-boarding process for your new clients and feature training for existing ones. Identifying opportunities to upsell new products or services to clients based on their evolving requirements. Work closely with the Head of Customer Success to refine and improve processes and being proactive in driving new projects and initiatives. Overseeing client KPIs and case study reporting, delivering actionable insights and key case studies that drive the satisfaction of each of your clients.
Apply here: https://www.linkedin.com/jobs/view/2485574119/
Role: Customer Success Manager
Location: Brisbane, Queensland, Australia
Organization: Deep Blue Company
As a Customer Success Manager, you will be responsible for the development and management of relationships and business growth across a portfolio of agents and administrative team members. Deliver customer & commercial growth opportunities and solutions to achieve the targets; e.g. attending agent sales meetings to educate and assist. Lead the onboarding and training of real estate agents/agency team members to engage and use the DBC product. Collaborate closely with the Head of Property Partnerships and the property partnerships support team members, to manage service delivery and reporting requirements. Work closely with all Success Managers in your state and nationally.
Apply here: https://www.linkedin.com/jobs/view/2486261527/
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