Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Nov 30 – Customer Success Jobs
    Talent Team
    Talent Team
    Nov 30, 2020 | 2 min read

    Role: Senior Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization:
    Humanforce
    As a Senior Customer Success Manager, you will lead the team in focusing the efforts to drive multi-phase benefits in terms of realized output and adoption. Assist with the creation of and provide leadership to the Customer Success team through coaching, supporting, and empowering people to drive results. Focus on maximizing customer lifetime value growth. Also, work with the Senior Director of Customer Experience on the strategy and planning for the entire lifecycle.
    Apply here: https://www.linkedin.com/jobs/view/2311403837/


    Role: Customer Success Manager – Practice vertical 
    Location: Richmond, Australia
    Organization: 
    MYOB
    As a Customer Success Manager, you will understand your customers’ practice environment and develop solutions that align to their business needs and strategic goals, driving deeper product engagement, usage, and overall satisfaction. Build your customer’s understanding of the ROI opportunities of their current MYOB investment as well as online migration opportunities. Partner with sales to develop a strong understanding of customer goals, current and future needs, and other insights that surface further revenue opportunities. Stay on top of all new product enhancements to add maximum value to the customer’s investment.
    Apply here: https://myob.csod.com/ux/ats/careersite/1/home/requisition/2674?c=myob


    Role: Customer Success Manager, Key Accounts
    Location: Boston, MA, US
    Organization: 
    RealPage, Inc.
    As a Customer Success Manager, you will drive customer adoption of Buildium’s software & services. Build trusted relationships with customers and retain their business. Cross-sell products and services to existing customers. Conduct a high volume of outreach to a large customer pool (150+ customers) via phone (15-25 calls/day) and email. Ensure customers are successful and have an awesome experience with Buildium. Advocate within Buildium to address high priority customer needs. Become an expert in the property management business and Buildium’s software.
    Apply here: https://careers-realpage.icims.com/jobs/8894/customer-success-manager%2c-key-accounts/job


    Role: Customer Success Manager
    Location: Fort Thomas, KY, US
    Organization: 
    RWI Logistics, LLC
    As a Customer Success Manager, you will build and maintain positive business relationships at multiple levels within customer accounts through proactive constant communication to ensure day-to-day and long-term needs are met. Use strategic negotiation and sales strategies at the management level in discussing complex pricing and selling solutions with customers. Share customer-specific data, requirements, and expectations with internal resources in order to collaboratively create viable supply chain solutions for customers. Build trusting relationships by ensuring quality execution against expectations and collaborating with management to identify and resolve issues in a timely manner.
    Apply here: https://www.linkedin.com/jobs/view/2327015169/


    Role: Customer Success Manager (m/f/x)
    Location: Berlin, DE
    Organization: 
    LemonOne
    As a Customer Success Manager, you will develop and execute sales plans and coordinate sales efforts to achieve new customer revenue by turning pilots into subscriptions and existing customer up-sell revenue targets. Focus on Account Management and Business Development to maximize LemonOne´s revenue and profitability potential by up-selling to existing clients, driving renewal revenue, and ensuring client satisfaction. Maintain a thorough understanding of LemonOne´s product offerings and tailoring its presentation to meet the needs of different types of organizations. Collaborate with Account Executive Team and Executive Leadership Team in executing the company’s sales process including proposal development.
    Apply here: https://lemonone.join.com/jobs/1627315-customer-success-manager-m-f-x

    Customer Success Manager

    Customer Success Manager - Key Accounts

    senior customer success manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Nov 27 – Customer Success Jobs
    Talent Team
    Talent Team
    Nov 27, 2020 | 3 min read

    Role: Customer Success Director
    Location: Austin, TX, United States
    Organization: 
    SpyCloud
    As a Customer Success Director, you will be responsible for maintaining solid industry knowledge and a comprehensive understanding of SpyCloud products and services. Create, execute, and oversee account plans to track customer opportunities, activities, and projects and ensure engagement by appropriate parties throughout. Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion, and new product adoption. Continually capture and monitor customer business drivers to ensure optimal solutions and further customer engagement with SpyCloud products/services. Effectively articulate value propositions, create interest, and generate excitement through customer presentations. Identify creative solutions for strategic accounts.
    Apply here: https://boards.greenhouse.io/spycloud/jobs/4253130003?gh_src=608fa5653us 


    Role: Enterprise Customer Success Manager
    Location: Austin, Texas, United States
    Organization: 
    Canva
    As an Enterprise Customer Success Manager, you will extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts, including implementation, onboarding, training, and adoption. Identify areas for growth within existing accounts and manage the renewal process. Create, educate, experiment, and collaborate with senior leadership and our growing customer base with building team practices and playbooks for operating as a top SaaS business and solutions provider. Cultivate the culture and talent for attracting and motivating the talent to accomplish the above.
    Apply here: https://jobs.lever.co/canva/b7328753-03b8-4a7f-8c4b-87a33288376b/ 


    Role: Senior Manager, Customer Success
    Location: Montreal, CA
    Organization: 
    Coveo
    As a Senior Manager of Customer Success, you will lead your team of CSMs towards our objectives with personalized coaching and strengths-driven performance management. Join CSMs in client engagements to ensure consistency and quality in delivering cadence calls, health checks, and executive business reviews. Leverage the customer health scores, reports, and CS tools to work with CSMs and leadership to accelerate customer journeys towards first time to value, and drive adoption and expansion of customer footprints with Coveo. You will proactively collaborate with our product marketing team to reinforce consistent messaging and product alignment at every customer interaction. Also, be responsible for solution customer escalations with the help of your director and document actions are taken and progress towards resolution. 
    Apply here: https://www.coveo.com/en/company/careers/open-positions/customer-success/senior-manager-customer-success/4969185002?gh_jid=4969185002 


    Role: Customer Success Manager – Enterprise

    Location: Barangaroo, New South Wales, Australia
    Organization: 
    Nearmap
    As an Enterprise Customer Success Manager, you will be responsible for driving customer success through initial on-boarding and clarification of success metrics with the customer, product adoption, retention, and growth initiatives to maximize customer value and investment and optimize customer lifetime value. Setting up strategic account plans for all accounts in the portfolio including action plans, internal dependencies, engagement plans, and immediate next steps. Managing the renewal process and negotiating multi-variable contracts. Identify areas for growth within the account upon renewal and partner with appropriate internal teams to progress. Be the principal point of contact for key customers and leverage the internal organization to meet the needs of your customers.
    Apply here: https://nearmap.bamboohr.com/jobs/view.php?id=362&source=aWQ9NA%3D%3D  


    Role: Customer Success Consultant

    Location: Melbourne, Australia
    Organization: 
    REA Group
    Being a specialist in REA SaaS products and providing proactive, hands-on support to help customers succeed. Collaborate closely with Sales to achieve a seamless, effortless customer experience. Work as part of a team to optimize customer success outcomes at scale, inspiring each other to creatively solve problems and continuously improve. Build strong relationships with customers while supporting them migrate to and use new products, developing a deep understanding of their needs. Effectively communicate actionable customer insights to Product and Engineering teams. Work cross-functionally with a one-team mindset to improve customer satisfaction, adoption, usage, retention, and growth.
    Apply here: https://www.linkedin.com/jobs/view/2308322377/ 


    Role: Senior Customer Success Manager

    Location: London, England, United Kingdom
    Organization: 
    Mind Detect
    As a Senior Customer Success Manager, you will be responsible for vastly increasing revenues by onboarding merchants to the company platform in a timely manner. Manage all Customer training initiatives including the creation and management of a training program for customers’ sales and marketing departments. Managing the improvement and enhancement of the external Customers’ sales and marketing portal. Through working closely with the Marketing team, create presentation material for use by Customer sales teams and ensure collateral is current and maintained. Ensure that all communication to the customer is of the highest quality, including all documents and presentations.
    Apply here: https://www.linkedin.com/jobs/view/2256407156/

    Customer Success Consultant

    Customer Success Director

    Customer Success Manager

    Enterprise Customer Success Manager

    senior customer success manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Nov 26 – Customer Success Jobs
    Talent Team
    Talent Team
    Nov 26, 2020 | 3 min read

    Role: Vice President of Customer Success
    Location: Brooklyn, New York, US
    Organization: 
    Outlier.org
    As a Vice President of Customer Success, you will serve as a key member of the leadership team with significant input to company-wide objectives. Work with the leadership team in setting and achieving goals for enrollment, retention, and student outcomes. Hire and build out a sizable team (internally & externally) to service our rapidly growing customer base. Manage cross-functional relationships with leaders in Product, Engineering, Operations, and Marketing to advocate for users and influence the long-term product roadmap. Oversee the supervision of customer-facing personnel, which includes work allocation, training, promotion, internal process and controls, and service levels. Lead and motivate the team to achieve peak productivity and performance.
    Apply here:
    https://www.linkedin.com/jobs/view/2322200921/


    Role: Sr. Customer Success Manager
    Location: Remote, OR, US
    Organization:
    Intermedia Cloud Communications
    As a Sr. Customer Success Manager, you will develop and maintain strong customer relationships with Intermedia’s customers. You will be responsible for the customer’s perception of their relationship with Intermedia as measured by the NPS score on relationship surveys and CSAT surveys. Understand and advocate for a client’s roadmap needs with product management. Provide customers with best practices and information on industry trends. Evangelize Intermedia’s products and services to our customers; increased adoption and expansion of existing products and services is key in this role. Proactively manage customers by conducting comprehensive Operations Reviews. Deliver an exceptional customer experience, resulting in referenceable accounts. 
    Apply here: https://www.intermedia.net/about-us/career/196


    Role: Director of Customer Success
    Location: Bengaluru, Karnataka, India
    Organization:
    Hubbler
    As a Director of Customer Success, you will be responsible for customer onboarding and delivering solutions to the problem statements identified during the sales and presales cycle. Work with presales and sales organization to assist and identify customer business challenges and arrive at innovative solutions to solve the same. Work with the technical team of Hubbler to guide the feature development and developing technical capabilities to meet customer needs and also build an efficient product roadmap. Manage account escalations and ensure timely delivery of the resolutions. Upsell the capabilities of the platform for account growth with the existing customer.
    Apply here: https://www.linkedin.com/jobs/view/2304930028/


    Role: Strategic Customer Success Manager
    Location: Remote, London, GB, UK  
    Organization:
    Headspace Inc.
    As a Strategic Customer Success Manager, you will enable the successful launch and roll-out of Headspace to Partner employees or members. Drive retention and growth among our highest value Strategic customers by gaining a deep understanding of their business needs and helping them achieve their goals. Identify opportunities for customers to act as Headspace advocates (e.g. testimonials, case studies, attending events). Marshall resources across the Headspace org as needed to support customers’ needs. Represent the voice of the customer to inform our sales process and product roadmap. Be comfortable in a role that involves performance to meet quarterly financial objectives. 
    Apply here: https://jobs.lever.co/headspace/dd9e915f-ab0b-46f3-9a3a-f23144003c33


    Role: Customer Success Manager
    Location: Remote, London, England Metropolitan Area  
    Organization:
    Pixalate
    As a Customer Success Manager, you will present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, and publishers. Maintain awareness of client needs and opportunities for expansion. Understand the competitive landscape, new industry developments, and standards. Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value. Ensure Pixalate product adoption, client satisfaction, and account health. 
    Apply here: https://www.linkedin.com/jobs/view/2241582146/


    Role: Customer Success Manager
    Location: Melbourne, Victoria, Australia
    Organization:
    XY Sense
    As a Customer Success Manager, you will be defining the customer success strategy (Mapping customer lifecycle, key milestones, and engagement activities). Leading the implementation of that strategy for both individual customers and on a programmatic basis. Developing scalable systems and programs to help customers self-serve information and positively engage with XY Sense (for example, value-add user/developer content or user groups). Working with Product teams to transform customer experiences/ feedback into meaningful solution improvements and usage growth. Acting as an advocate for the customer within XY Sense, ensuring their voice is heard. 
    Apply here: https://app.beapplied.com/apply/sqlgfnz1l8

    Customer Success Manager

    Director of Customer Success

    Sr. Customer Success Manager

    Strategic Customer Success Manager

    Vice President of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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