Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Nov 02 – Customer Success Jobs
    Talent Team
    Nov 2, 2021 | 2 min read

    Role: Head of Customer Success 
    Location: San Angelo, TX, US 
    Organization: 
    Tekmetric
    As a Head of Customer Success, you will implement resolution procedures for any customer concerns and ensure the area is staffed and trained to handle questions from customers. Manages customer service objectives and continuously monitors procedures to ensure these are met by staff. Track critical customer success metrics and KPI’s then use this data to coach the team, improve processes, and drive decision-making for the business. Manage and grow the Customer Success team, ensuring that team members demonstrate the ability to deliver customer experiences that align with the company’s core values by auditing success calls and onboarding calls. Perform any escalation calls for at-risk customers. Hires, trains, coaches, counsels, and evaluates the performance of direct reports. 
    Apply here: https://www.linkedin.com/jobs/view/2781351661/


    Role: Customer Success Manager 
    Location: Remote, United States 
    Organization: 
    TeachBoost
    As a Customer Success Manager, you will educate and empower our customers to make the best use of our software. Own the customer experience and work to exceed their expectations. This includes configuring the platform to support their specific needs, onboarding and training customers to get their work done efficiently on the platform, and being a resource for users at all levels so they get the most out of their toolkit. Proactively look for solutions to problems and propose improvements to the team. Build relationships with multiple stakeholders at each level of the district and school, and use them to drive customer satisfaction and retention. 
    Apply here: https://www.linkedin.com/jobs/view/2780310975/


    Role: Customer Success Manager – EMEA 
    Location: Remote, London, England, United Kingdom 
    Organization: 
    Tessian
    As a Customer Success Manager, you will serve as the primary point of contact post implementation. Work with customers to identify and close expansion opportunities within the customers. Develop a trusted advisor relationship with customers and executive sponsors to ensure they are using the solution to achieve full business value. Conduct periodic customer reviews – accurately assessing customer health, helping define adoption strategies and ensure value realization. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Act as the voice of the customer and collect feedback to drive continuous improvement in the product and the processes. 
    Apply here: https://www.linkedin.com/jobs/view/2774529950/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom On-site 
    Organization: 
    HYBR
    As a Customer Success Manager, you will build and own the Customer Success function to manage and retain the landlords. Process contracts and facilitate background checks through the tech platform and work with the tech team to ensure most of this process is automated. Create and implement the systems and processes to maintain strong communication with students and landlords happy, working closely with the sales team and marketing team. Create an account management processes to build strong and long-lasting partner relationships. Implement KPIs to measure performance and report regularly on this to senior leadership. Hire and train a Customer Success team. 
    Apply here: https://www.linkedin.com/jobs/view/2779303867/


    Role: Customer Success Manager – APAC Region 
    Location: Sydney, New South Wales, Australia 
    Organization: 
    Alation
    As a Customer Success Manager, you will develop strategic deployment plans for your portfolio of customers. Own the engagement and adoption strategy at all stages of the customer life cycle. Proactively manage the day-to-day account health of those customers, including monitoring usage, regular cadence calls, and Customer Business Reviews. Onboard new customers, community, and support processes. Serve as a trusted advisor to customers by providing expert guidance and best practices to address their business goals, needs, and pain points. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Be the voice of the customer as you partner with support, engineering, marketing, product, and sales to shape product development and deliver a best-in-class customer experience. 
    Apply here: https://www.linkedin.com/jobs/view/2775290211/

    Customer Success Manager

    Head of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Oct 29 – Customer Success Jobs
    Talent Team
    Oct 29, 2021 | 2 min read

    Role: Director, Customer Success 
    Location: Remote, United States 
    Organization: Unite Us
    As a Director of Customer Success, you will build and maintain strong, long-lasting customer relationships with key stakeholders and executive sponsors by becoming a trusted expert in Unite Us. Hire and lead a Customer Success team that fosters and promotes collaboration and excellence. Lead regular team meetings to enable team discussion and sharing; keep the team informed of process changes and best practices. Track & report on Key Performance Indicators for customer success based on Unite Us best practices and client priorities. Collaborate cross-functionally with Sales, Marketing, Networks, and Product to streamline workflows and create a seamless customer experience. Define success for each customer in your region, identify risks and solutions to ensure high gross and net retention results. 
    Apply here: https://www.linkedin.com/jobs/view/2771021593/


    Role: Director of Customer Success 
    Location: Remote, San Francisco Bay Area, US 
    Organization: Metric Insights, Inc.
    As a Director of Customer Success, you will own the overall customer success of Metric Insights. Lead regular recurring Check-in meetings with customers. Work with customer executive leadership to develop and execute on a success plan. Assess user engagement levels with customers and deploy strategies to increase adoption. Guide customers to achieve a rapid and successful initial implementation of Metric Insights. Develop best practices materials to enable repeatability in customer deployments. Promote expansion of new use-cases at existing customers. Develop scope and work estimates for services engagements and draft SOWs. Guide the product team in developing and prioritizing features that promote customer success. Develop and evolve implementation methodology in concert with product evolution. 
    Apply here: https://www.linkedin.com/jobs/view/2475137841/


    Role: Customer Success Manager (UK) 
    Location: Remote, United Kingdom 
    Organization: Calm
    As a Customer Success Manager, you will build and maintain strong relationships with customer executives, HR, and operational teams while being their internal advocate. Gain a deep understanding of the customers’ wellness goals, review adoption data with them, and help them implement impactful engagement strategies. Lead and perform Kick-Off calls, Post Launch Reviews, and Business Reviews multiple times each day. Become a Calm expert and share best wellness practices with customers. 
    Apply here: https://www.linkedin.com/jobs/view/2715179216/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: ABR Associates Ltd.
    As a Customer Success Manager, you will be responsible for all day-to-day client interactions. Serve as the primary contact for onboarding of new clients. Provide end-user training and post-go-live support; provide insights and best practices. Proactively manage client relationships to a very high level. Identify potential risks, monitor usage, and serve as the primary point of escalation for client issues. Maintain positive working relationships with internal and external clients by providing superior client service. Be proactive with clients by mapping out potential users within existing clients who might have a need for the service and work closely with Account Managers for up-sell opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2777357400/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia 
    Organization: TimeEdit
    As a Customer Success Manager, you will own and manage customer relationships to showcase the value of TimeEdit and ensure customer happiness, engagement, and retention. Be responsible for the technical setup and configuration of TimeEdit throughout the customer lifecycle after onboarding. Conduct workflow conversations to advise optimal structure and workflow for each customer. Train and educate customers on how to effectively utilize TimeEdit to receive maximum value from the product. Be a product expert and understand how different tailored TimeEdit set-ups and workflows serve different purposes and demands. Serve as a trusted advisor, and represent the voice of the customer to inform our sales process and product roadmap. Collaborate closely with Sales to support renewals, and expansion opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2778041365/

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Oct 28 – Customer Success Jobs
    Talent Team
    Oct 28, 2021 | 2 min read

    Role: VP, Customer Success 
    Location: New York, NY, US 
    Organization: 
    TripActions
    As a VP of Customer Success, you will build and lead a North American Customer Success organization across all levels. Build relationships with internal teams to develop and implement plans that provide increased value to the business. Create a work environment that continually promotes quality and employee effectiveness, consistently attracts new talent to the business at all levels and retains key high performers and high potential employees. Focus on quality to improve operational excellence as well as streamline and standardize external processes. Review and evaluate, on a continuing basis, the unit’s performance against annual operating and strategic goals. Create metrics-driven solutions to help win and retain additional business while keeping a focus not only on efficiency metrics but also on effectiveness metrics to expand the business. 
    Apply here: https://www.linkedin.com/jobs/view/2769455116/


    Role: Director – Customer Success 
    Location: Nashville, TN, US (On-site) 
    Organization: 
    Rain Instant Pay
    As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers. Work cross-functionally with Marketing, Implementations, Product, and Engineering teams to develop innovative approaches driving positive business outcomes with Enterprise Customers. Design the end-to-end employer care experience, building a repeatable playbook to be adopted by all Customer Success Managers. Represent the voice of the customer with leadership teams by engaging in product discussions, translating customer usage and feedback into actionable insights, and feature ideas. 
    Apply here: https://www.linkedin.com/jobs/view/2733606049/


    Role: Head of Customer Success 
    Location: Parsons Green, England, United Kingdom (Hybrid) 
    Organization: 
    Clarion Events
    As a Head of Customer Success, you will be responsible for the Customer Success team of four guiding the team in effective customer issues resolution and handling any escalations. Optimize, manage, and oversee all relevant execution processes, making the customer experience as smooth as possible. Create individual and team KPIs and put in place an incentive program to drive customer interaction and success. Reporting and analysis – own all customer metrics reporting to management. Make proactive decisions around resourcing, training, and technology using data analysis and insight from Freshdesk. Make proactive recommendations to marketing, programming, and event management using data analysis. Together with the Head of Sales, build key account plans for the most valuable customers. 
    Apply here: https://www.linkedin.com/jobs/view/2770770764/


    Role: Customer Success Manager 
    Location: Penryn, England, United Kingdom (On-site) 
    Organization: 
    FireText
    As a Customer Success Manager, you will act as the first point of call for enquiries on email, phone, and live support chat. Provide outstanding customer service and demonstrate why FireText is the best choice to both new and current clients by portraying the company’s positive, dynamic image at all times. Analyze and review customer insights to identify ways of improving client retention. Create and manage the implementation of the customer retention project. Build strong customer relations with new and existing customers. Get more clients to buy the services through listening to their needs, engaging in solutions-focused conversation and building relationships. Advice and guide customers on their SMS marketing strategy. 
    Apply here: https://www.linkedin.com/jobs/view/2770726291/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: 
    Ansarada
    As a Customer Success Manager, you will manage customers’ lifecycle via email and phone. Influence the customer’s decision, helping them understand the benefit of continuing their subscription. Cross-sell and up-sell opportunities. Collaborate with the Sales & Support teams to uncover expansion opportunities. Guide, educate and train new users on the Ansarada platform. Provide feedback from the customers to the product team. Identify remarkable customer stories that can be used throughout the broader business. Manage renewals of annual subscriptions. 
    Apply here: https://www.linkedin.com/jobs/view/2769492409/

    Customer Success Manager

    Director of Customer Success

    Head of Customer Success

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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    Leave a Comment

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