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Understand your customers interactions with your product and make informed product success decisions.
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Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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The SmartKarrot team is committed to empowering the Customer Success community. Our team works hard to keep on top of the latest CS positions from around the globe, at all skill levels.
Published December 6, 2022
Role: Director, Customer Success Location: Open Hall, NL, Canada Organization: Security Compass As a Director, Customer Success, you will hire, coach, and develop a high-performing CS team to drive adoption, health, and retention. Identify and implement strategies that support adoption and expansion while reducing churn. Represent the voice of the customer by collecting and sharing data, metrics, insights, feedback, and stories. Drive, track, and report on customer scorecards based on CS activities and defined outcomes. Lead an internal cross-functional process group that provides a customer journey governance framework that is used to monitor and continuously improve processes that directly or indirectly touch the customer. Acts as the first level of escalation for client churn risks and oversees associated activities to ensure retention.Apply here: https://www.linkedin.com/jobs/view/3386838964/
Role: Customer Success Director – SaaSLocation: Edmonton, AB, Canada (On-site) Organization: CyberCoders As a Customer Success Director, you will lead, coach, and mentor a team of high-performing individuals who are in charge of deploying the software. Own the fleet customer journey (post-sale, implementation, opportunities, etc.). Nurture relationships with key contracts in critical accounts. Monitor deployments and work with a team. Participate in establishing sales strategy, objectives, campaigns, contests, etc. Monitor KPIs, and share industry trends, opportunities, channels, products, etc.Apply here: https://www.linkedin.com/jobs/view/3386886132/
Role: Customer Success SpecialistLocation: Remote, United States Organization: Recyclist As a Customer Success Specialist, you will build and nurture relationships with a growing group of customers through each stage of the customer lifecycle, from onboarding through renewals. Drive key documentation efforts across the team by managing customer data including goals, product usage, user experience, and customer feedback. Engage proactively with new and established customers by utilizing customer feedback mechanisms, developing customer communication campaigns, and hosting virtual and/or in-person meetings. Participate in figuring out how we track and resolve pain points early in the customer experience. Contribute to the knowledge base, training videos, and other educational collateral. Support contract renewals upsell and cross-sell the products and services.Apply here: https://www.linkedin.com/jobs/view/3388925559/
Role: Head of Customer SuccessLocation: Philadelphia, PA, United States (On-site) Organization: Impilo As a Head of Customer Success, you will oversee a portfolio of clients, manage high-level client relationships, and develop strategies to support client goals. Manage project plans and schedules, working with tech and product teams. Execute all aspects of programs, working with the community team to find appropriate but effective ways to educate and engage. Actively identify opportunities to grow the revenue with current client accounts and lead new program proposals. Support client services account leads to ensure a broad understanding of the client’s business, goals, and point of view. Act with a dogged nature and over-deliver for the customers. Identify and translate opportunities for new and existing clients into actionable strategies and profitable efforts for the company. Apply here: https://www.linkedin.com/jobs/view/3386887768/
Role: Customer Success ManagerLocation: London, England, United Kingdom (Hybrid) Organization: Sixley As a Customer Success Manager, you will onboard and support the key clients as they roll up across the organization. Including setting up jobs and managing applicant flow. Deliver onboarding and account management duties for other clients as required. Be a product expert and speak passionately about getting the most from the product. Produce collateral and create playbooks to support engagement and customer success. Work with the product and Dev team to brainstorm new product ideas based on customer feedback, job performance metrics, and the vision of the company. Apply here: https://www.linkedin.com/jobs/view/3386267687/
Published December 5, 2022
Role: Senior Director, Customer SuccessLocation: Remote, United StatesOrganization: OneSpanAs a Senior Director, Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals. Hire, enable, coach and develop your team of high-performing CSMs to align with individual, team, and company goals. You will take care of the daily management of the Customer Success organization, including coaching & developing the team. Execute analysis of customer health and structure measurable KPIs to drive satisfaction, adoption, retention, and product implementation and reduce churn. Regularly meet with direct reports to review the customer health of their accounts, assist with complex sales cycles, discuss pipelines, mitigate risk and provide guidance as necessary. Apply here: https://www.linkedin.com/jobs/view/3379265348/
Role: Team Manager of Customer SuccessLocation: London, England, United Kingdom Organization: Workiva As a Team Manager of Customer Success, you will lead a team of 8-10 Customer Success Managers to deliver customer retention and growth. Coach and develop CSMs toward delivering key metrics in onboarding, product adoption, retention, growth, customer satisfaction, and outcome management. Mentor, coach, provide feedback, conduct performance evaluations and compensation evaluations for the team, and serve as the escalation point for employee issues that need to be raised to management. Play a major role in scaling Workiva’s Customer Success organization including hiring, onboarding, training, and developing Customer Success Managers. Motivate and inspire the team to perform at the highest level. Update team with critical, cross-departmental updates from engineering, sales, marketing, professional services, and other groups. Apply here: https://www.linkedin.com/jobs/view/3325506597/
Role: Customer Success Team LeaderLocation: Hatfield, England, United Kingdom (Hybrid) Organization: Computacenter As a Customer Success Team Leader, you will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with various experts across and outside Group Technology Sourcing. Resolve customer and internal escalations in a timely manner to avoid disruption and minimize business impact. Ensures the use of Group and custom tools and processes based on management objectives and customer requirements. Ensures the implementation of process changes requested by management and customer. Organize work and measure team performance. Ensure that staff has had all the information/training related to the processes/actions to be deployed and implemented.
Role: Customer Success ManagerLocation: Sydney, New South Wales, Australia (Hybrid) Organization: The Access Group As a Customer Success Manager, you will onboard new customers. Manage project backlog to successful conclusions. Manage and maintain the relationship with customers. Take responsibility for my own product knowledge development to become a product expert. Occasionally attend Sales meetings with the Sales team to provide technical insight. Produce high-quality collateral including webinars and newsletters. Continual improvement of processes to ensure the service develops on an ongoing basis. Apply here: https://www.linkedin.com/jobs/view/3387800986/
Role: Customer Success ManagerLocation: Remote, Canada Organization: Alex SolutionsAs a Customer Success Manager, you will create value for customers by partnering to define success; build a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals. Take full ownership of the customer relationship with a strong focus on fostering ongoing partnerships, and closely nurturing accounts to identify and eliminate the risk of attrition. Understand customer goals and outcomes by communicating with customers, analyzing customer health metrics, running NPS, and gathering feedback. Represent the voice of the customer internally to provide input into every core product, marketing, and sales process. Be a focal point for managing customer issues and escalations including critical incidents. Apply here: https://www.linkedin.com/jobs/view/3377691842/
Published December 2, 2022
Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Jenkin Beattie As a Customer Success Manager, you will develop and manage key accounts achieving mutual goals whilst seeking growth within each account. Retain and grow client base through identifying cross/upsell opportunities. Onboard and train new customers on the solution. Support clients and resolve their issues. Internal and external key stakeholder management. Development of territory and account development, training, and educational plans.Apply here: https://www.linkedin.com/jobs/view/3357069297/
Role: Director of Customer SuccessLocation: Remote, United States Organization: Exterro As a Director of Customer Success, you will be the leader and expert in the post-close customer journey. Develop internal processes to support a world-class customer experience. Lead a team of Customer Success Managers who monitor the health of each client – from customer onboarding forward. Responsible for hiring, managing, and developing a Customer Success team. Focus on increasing NRR by ensuring the CSM team is showing customers ROI, increasing product adoption, and resolving issues quickly and effectively. Collaborate with sales, solutions consultants, support, and professional services to prepare account plans and support the customers with the right resources. Lead Customer Success Managers to drive client product adoption by developing in-depth knowledge of the product suite.Apply here: https://www.linkedin.com/jobs/view/3383207214/
Role: Vice President of Customer SuccessLocation: Remote, United States Organization: PeopleFluent As a Vice President of Customer Success, you will lead the Customer Success Management team by sharing the vision for customer functions and empowering managers to set goals for the fulfillment of business needs. Collaborate with sales, professional services, and channel partner functions regarding their influence on the customer journey. Lead the team in defining the Customer Journey and deploying programs that enable customer goal achievement, new feature adoption, and growth opportunities. Drive change that balances reactive customer support functions with proactive customer success activities across the organization to Increase customer renewal rates and reduce client churn. Coach individual managers to improve or develop management and leadership competencies.Apply here: https://www.linkedin.com/jobs/view/3381713190/
Role: Customer Success LeadLocation: Belfast, Northern Ireland, United Kingdom (Hybrid) Organization: Locate a Locum As a Customer Success Lead, you will ensure the customers are getting the most from the solutions. Maintain a high level of knowledge of the software solutions and new functionality as it is released. Effective and clear communication is at the top of your priorities at all times. Able to plan and run efficient meetings. Data-driven, particularly when performing analysis of system use. Listening to understand is a key trait. Proactively provide feedback to product management on opportunities to improve the solution based on your customer insights.Apply here: https://www.linkedin.com/jobs/view/3382799785/
Role: Director of Customer SuccessLocation: Remote, United Kingdom Organization: Glowing As a Director of Customer Success, you will take over the day-to-day management of the 2-person customer success team and learn how to train customers on the platform. Design and deliver a repeatable, scalable, and delightful customer onboarding process. You will write, execute, and train others on a playbook for a mid-market and enterprise customer success motion (post-onboarding adoption, renewal, expansion). You will determine, develop a measurement methodology for, and improve key performance indicators, such as client health, net promoter score (NPS), customer satisfaction (CSAT), and customer advocacy (references). Apply here: https://www.linkedin.com/jobs/view/3380324847/
Published December 1, 2022
Role: Customer Success Specialist Location: Irving, TX, United States (Hybrid) Organization: Injala As a Customer Success Specialist, you will examine client Requests (problems with the system and requests for enhancements) to determine both severity and priority. This includes separating system defects from user errors. Attend regular internal meetings and provide project status updates and follow up on client requests. Attend client meetings as needed. Review functional scope documents (for enhancements with the system) with internal organization to ensure full details of new functionality have been captured. Ensure the new functionality meets company standards prior to release and test functionality after it has moved to production for any bugs. Manage software defects reported by clients, log them into a defect tracking system and work with client support managers for resolution. Apply here: https://www.linkedin.com/jobs/view/3375819869/
Role: Head of Customer Success Location: Remote, United States Organization: GoodTime.io As a Head of Customer Success, you will set the vision and develop strategic goals for the department, based on a substantial understanding of modern creative workflows, working with leadership to set and track department goals and metrics. Recruit, train, and mentor a high-performing team of customer success professionals. Drive aggressive product adoption and account expansion by attaining a deep understanding of client needs and opportunities for upsells. Strengthen and expand relationships with executive decision-makers and key stakeholders at many of the largest strategic accounts. Oversee client onboarding and lifecycle experience, stepping in as needed to navigate difficult situations. Set clear metrics and goals for the team and individual efficiency as well as client success. Apply here: https://www.linkedin.com/jobs/view/3374599593/
Role: Customer Success Manager Location: Remote, United Kingdom Organization: GivenGain Foundation As a Customer Success Manager, you will assist your manager in successfully identifying and onboarding new partners. Work with the sales team to onboard non-profits and assist them with their fundraising strategies. Ensure effective engagement with established partners. Manage and pilot fundraising campaigns for the partners’ events. Proactively advise the partners on multiple channels and strategies to maximize their fundraising activities. Share learnings acquired through client liaison with the product and marketing teams. Be accountable for customer success management and key account management (events, charities, corporates, and fundraisers). Develop and nurture a regional network of charities, event organizers, and corporates. Apply here: https://www.linkedin.com/jobs/view/3382707017/
Role: Senior Customer Success Manager Location: Remote, Australia Organization: Wiz As a senior Customer Success Manager, you will act as a Trusted Advisor for 10-15 customers to drive adoption and quantify the value of the product. Educate and train customers on the product, business roadmap, and services to help better their ability to succeed. Partner with internal partners to align account activities with the customer’s business case and strategy. A strategic visionary that can anticipate decisions, explore and uncover business needs and understand how the range of product offerings can grow the customers’ business. Exceptional levels of organization in your workflows – you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently. Apply here: https://www.linkedin.com/jobs/view/3369968587/
Role: Customer Success Team LeadLocation: Eight Mile Plains, Queensland, Australia (On-site)Organization: simPRO SoftwareAs a Customer Success Team Lead, you will ensure a strong focus is maintained on the successful retention of the customer base. Coordinate the delivery of services following implementation, to ensure the full utilization of the product and provide a path for the adoption of the full suite of products. Establish and maintain excellent rapport and relationships with customers and other stakeholders. Provide direction, clear instructions, guidance, and support to the Customer Success Team. People management of the team, including carrying out both individual and team meetings, along with monitoring and supporting daily performance and managing more formal reviews. Track the progress of team workloads & deadlines, adjusting and re-assigning when required. Apply here: https://www.linkedin.com/jobs/view/3382095911/
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