Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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Feb 09 – Customer Success JobsShare this job list:
Role: Vice President of Customer Success – SaaS Experience Required!
Location: Remote, United States
Organization: Jarvis Elliott
Jarvis Elliott is looking for a Vice President of Customer Success with experience in the SaaS / eCommerce space. As a Vice President of Customer Success, you will be responsible for building and scaling a remote, customer success team. Re-organize current headcount to fit the needs of the company. You will manage and implement technology applications. Create a plan that encompasses quality customer service for clients.
Apply here: https://www.linkedin.com/jobs/view/2394597095/
Role: Director Customer Experience & VOC Programs
Location: Chicago, IL, United States
Organization: GE Healthcare
As the Director Customer Experience & VOC Programs, you will be a steward of GE Healthcare’s customer experience program, with a primary focus on U.S. and Canada region. Lead scaling of the VOC program to reach statistically significant data samples across geographic regions, customer segments and specific roles. Establish proactive customer listening mechanisms and feedback loops that deliver the voice of the customer back into the organization to drive strategic improvements. Manage the relationship with external CX partners, ensuring aligned plans and resourcing, and budget management. Drive accountability: Establish, enforce, & manage the operating environment to sustain strategic change and drive accountability. Act as an inspiration, motivational and accountability-oriented leader of direct reports and cross-functional team members.
Apply here: https://jobs.gecareers.com/healthcare/global/en/job/GE11GLOBALR3554079EXTERNALENGLOBAL/Director-Customer-Experience-VOC-Programs
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: ReadyTech
As Customer Success Manager, you will define strategies and activities to generate long-term and short-term customer success and business results. Support onboarding of new customers at go-live to ensure successful adoption. Proactively identify and engage with customers at risk of churn to ensure retention. Maximize cross-sell and up-sell opportunities, lead generation and create a high-performance culture. Daily update of the Sales CRM system with accurate customer and pipeline data. Accurate monthly forecasting and revenue delivery. Conduct routine meetings with clients to ensure the business is meeting clients’ existing and future business needs. Also, deliver product demonstrations.
Apply here: https://www.readytech.com.au/careers/?job=customer-success-manager_20691&source_key=d494fa34-aade-47e3-948f-99fdc1b83581#detail
Role: Customer Success Manager – Wealth
Location: Melbourne, Victoria, Australia
Organization: Refinitiv, an LSEG business
As Customer Success Manager, you will deliver tailored engagements (e.g. workshops or 1:1 with clients) that help customers to maximize the value derived from Refinitiv solutions post-sale and build intimacy. Interpret and take action on usage information focusing on “at-risk” customers to mitigate cancellations and identify value optimization opportunities. Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences. Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers. Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process.
Apply here: https://refinitiv.wd3.myworkdayjobs.com/careers/job/AUS-Melbourne-The-Dome-Level-14/Customer-Success-Manager—Wealth_R0023919
Role: Customer Success Manager
Location: Remote, United Kingdom
Organization: FourthRev
As Customer Success Manager, you will develop high-quality customer success documentation ensuring customers can successfully deliver the products. Being the trusted partner for the customer on use-case and product success. Work effectively across internal teams and external partnerships to drive collective success. Develop and maintain strong relationships with key customer stakeholders so as to maximize overall relationship success and drive partnership retention and growth. Work closely with education partners to understand the critical enablers of their success to inform continuous improvement efforts of FourthRev. Liaise with various partner stakeholders to swiftly resolve any issues. Work closely with internal teams to ensure timely project delivery to customers.
Apply here: https://www.linkedin.com/jobs/view/603529524/0 Posted By SmartKarrot’s
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Mar 08 – Customer Success JobsShare this job list:
Role: Director, Customer Experience
Location: Irving, TX, US
Organization: Pinnacle Propane, LLC
As a Director of Customer Experience, you will manage a small functional team of 2 to 3 people and functionally manage 20 customer service centers in 8 states. Create strategies, specifies objectives, and develop budgets, policies, procedures to support this functional infrastructure. Strategically optimize both, the customer journey, and the customer experience, to increase customer loyalty and satisfaction, while decreasing returns and churn. Bring Pinnacle from focusing on transactional customer service to embracing the complete customer journey. Overall experience across these interactions and channels, ‘the customer experience’, becomes one of Pinnacle’s competitive differentiators in the industry. Works closely with the digital marketing manager and VP of Operations.
Apply here: https://www.linkup.com/details/0d5052433e76711fdc1a42d7d61e095e
Role: Customer Success Manager
Location: New York City Metropolitan Area, US
Organization: Namogoo
As a Customer Success Manager, you will serve as a client contact, escalating issues, and requests and advocating for their interests. Establish meaningful relationships and maintain customer satisfaction across named accounts from the on-boarding stage through their lifetime as a customer. Ensure customers receive the utmost value from the Namogoo solution. Review and assess customer progress and offer recommendations based on results. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations.
Apply here: https://www.namogoo.com/careers/co/customer-success/6C.A1A/customer-success-manager/all/
Role: Customer Success Manager
Location: England, United Kingdom
Organization: TrafficGuard
As a Customer Success Manager, you will provide onboarding support to customers. Provide technical guidance, review implementation progress, resolve technical issues and drive all stakeholders towards launch. Understand customer outcomes by communicating with customers, analyzing health metrics and gathering other feedback. Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support. Work directly with customers to research, troubleshoot, and resolve integration issues in a timely manner. Collaborate with the marketing and sales teams in order to facilitate customer growth and milestone achievement. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base.
Apply here: https://www.linkedin.com/jobs/view/2438160621/
Role: Customer Success Manager (EMEA)
Location: London Area, United Kingdom
Organization: The Economist Intelligence Unit (The EIU)
As a Customer Success Manager, you will train existing EIU clients on aspects of the new EIU Intelligence Platform. Provide technical and product support to a variety of client personas. Engage in strategic client relationships to ensure successful migration onto the new Platform. Identify risks to accounts based on migration efforts. Meet with existing strategic accounts across the region, maintaining relationships to ensure clients understand how to access previously used content on the new platform. Escalate customer complaints to the relevant team. Completely understand the navigation of the current EIU platform, and how to translate navigation onto the new site. Coordinate delivery of monthly usage statistics for existing clients. Use Economist Group CRM to track interaction with clients.
Apply here: https://www.linkedin.com/jobs/view/2405736077/
Role: Customer Success Representative
Location: Melbourne, Victoria, Australia
Organization: Programmed
As a Customer Success Representative, you will drive customer retention and growth by understanding the customer’s business needs and helping them succeed throughout the whole Customer lifecycle. Identifying cross-selling and upselling opportunities within the defined segment, qualifying leads and passing to sales partners as appropriate. Plan and maintain initiatives to identify and qualify a pipeline of leads within the defined segment, and defined product lines. Offering tailored suggestions to improve customer experience, including referrals for customer training and support. Deliver a smooth and efficient customer experience from onboarding, training and on-going support. Achieving and exceeding KPIs such as retention rate targets, lead generation quotas, reduction of YOY cancellation rates, and overall portfolio growth.
Apply here: https://www.jobs.programmed.com.au/sales-jobs/customer-success-representative/31931960 Posted By SmartKarrot’s
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Mar 05 – Customer Success JobsShare this job list:
Role: Director, Customer Success (Remote Eligible)
Location: Remote, Boston, MA
Organization: Okta, Inc.
As a Director of Customer Success, you will lead Okta’s team of Customer Success Managers who field requests from Customers, Sales, and Support to assist customers. Identify, conceptualize, pilot, operationalize, and deploy new processes, tools, communications, training and methodologies to ensure the CSM Team’s success across groups and departments throughout the company. Serve with other departmental management to facilitate relationships among members of these various departments and locations in order to achieve Okta’s goals and objectives. Effectively lead and participate in customer critical issues to ensure a successful resolution. Handle resource planning, reporting, territories, incentives, and communications for the assigned team.
Apply here: https://www.okta.com/company/careers/customer-first/director-customer-success-remote-eligible-2953369/
Role: Director of Customer Success
Location: El Paso, TX, US
Organization: Finhabits
As a Director of Customer Success, you will be directly responsible for the quality of all support experiences related to the FINHABITS products and features. Develop the strategy and roadmap to substantially increase the quality of consumer-related support interactions (both self-service and live). Collaborate with teammates, cross-functional partners, and future BPO (outsource) partners to scale the support while delivering quality improvement, with a strong focus on business metrics and the member experience. Represent the members and provide meaningful insights to internal teams (e.g., product) working to improve the member experience. Develop a high-performing team, building a strong teamwork environment, and investing in the personal development of your team.
Apply here: https://www.linkedin.com/jobs/view/2436053813/
Role: Director of Customer Success
Location: London, England, United Kingdom
Organization: Busuu
As a Director of Customer Success, you will be a player coach who will be working internationally with a diverse range of clients. You will be responsible for building, developing and mentoring the Customer Success team. Leading and executing the team strategy. Optimizing the customer journey. Forming up-selling and cross-selling strategies. Using key metrics and preparing reports. Developing and expanding the systems and processes. Building brilliant relationships with the top clients. Ensuring the clients are maximizing their use of Busuu. Helping the team to successfully onboard new clients and build capabilities to help clients implement Busuu in their organization. Working with the sales and product teams to translate business needs and product requirements into new solutions for customers.
Apply here: https://www.busuu.com/en/job-detail?gh_jid=2958277&gh_src=7c0ee16a1us
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Cision
As a Customer Success Manager, you will be accountable for the overall customer health and experience of a portfolio of customers, which may be subject to change in client profiles and sizes over time. Responsible for proactive outreach to customers within their portfolio, within the guidelines established for different client sizes and product types. Understand key customer pain points and use cases, in order to communicate Cision ROI to clients and ensure they get the most out of their products and services. As needed, acts as a point of escalation and resolution for customer issues for the Customer Support function. Works with the Account Managers to develop an overall account plan. Performs other duties as required.
Apply here: https://jobs.lever.co/cision/45083c2f-5e51-4354-9294-4eb7c72cefb6
Role: Customer Success Consultant
Location: Brisbane, Queensland, Australia
Organization: SilverChef
As a Customer Success Manager, you will be focused on helping customers achieve their dreams by communicating effectively with customers in a timely manner. Providing a high level of professional and exceptional service to the customers by identifying their needs and delivering the right solutions and outcomes. Managing your pipeline of work to achieve set targets and KPIs. Being solutions-oriented with a positive mindset.
Apply here: https://silverchefgroup.elmotalent.com.au/careers/silverchefgroup/job/view/3310 Posted By SmartKarrot’s
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Mar 04 – Customer Success JobsShare this job list:
Role: VP, Customer Success – SaaS
Location: Remote, Boston, MA, US
Organization: Blue Signal Search
As a VP of Customer Success, you will manage and provide executive leadership to all facets and members of the customer success department. Responsible for the day-to-day implementation of strategic success plans that manage the customer’s journey from onboarding to maturity. Establish and maintain a technical, hands-on proficiency across all aspects of the product platform to drive all phases of technology adoption; design, deploy, operationalize, troubleshoot. Build out a strong Customer Success SaaS strategy and ensure that current and future activities are aligned with that strategy. Provide visibility to other cross-functional leadership teams on progress and key metrics. Identify customer trends, successes, and challenges and present a point of view on how to innovate the delivery of success and services.
Apply here: https://www.linkedin.com/jobs/view/2433094705/
Role: Director of Customer Success
Location: Kansas City, KS, US
Organization: SafetyCulture
As a Director of Customer Success, you will help the team deliver against quarterly and annual targets around onboarding and customer health. Own and drive high-impact initiatives that solve problems like scalable onboarding, retention, and increasing engagement and usage. Motivate and support the team, you understand the human element that comes with good leadership. Provide functional coaching and mentorship around Customer Success performance, enabling the team to level-up in their careers. Establish, drive, and iterate on metrics and KPI’s for the team. We can only improve what we can measure. Partner with the Talent Acquisition Team to build a market-leading Customer Success team. Proactively pipelining talent, driving recruitment, and growing the team.
Apply here: https://jobs.lever.co/safetyculture-2/1af253d0-e3fa-4883-b4d9-947600edb777
Role: Sr Customer Success Manager
Location: Munich, Bavaria, Germany
Organization: aPriori Technologies
As a Sr Customer Success Manager, you will be responsible for the management of multiple customer implementations inclusive of all Professional Services activities needed for a successful deployment. Responsible for implementation success from kick-off meeting through the lifecycle of the customer. Work with Sales Directors and client executive sponsors to understand and communicate customer needs and develop the Customer Success Plan. Act as the primary aPriori resource for communication of project status to internal and external stakeholders. Manage and build relationships with executive sponsors and project teams. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
Apply here: https://apriori.applicantstack.com/x/detail/a23sj8psuc5z/aa1b?noia=1
Role: Customer Success Manager
Location: Remote, England, United Kingdom
Organization: Deel
As a Customer Success Manager, you will be responsible for helping clients with onboarding, implementation and in charge of account management. Developing relationships with customer stakeholders, serve as their partner in achieving their goals and desired outcomes. Partnering with internal teams, including Sales, Product and Engineering, deliver the best customer experience to drive growth and retention. Activating and renewing our customer base, acting as the customer’s main advocate within Deel.
Apply here: https://www.linkedin.com/jobs/view/2431197408/
Role: Junior Customer Success Manager
Location: London, England, United Kingdom
Organization: Global-e
As a Junior Customer Success Manager, you will be responsible for preparing and presenting periodic performance analysis and reports covering client’s KPI’s, profit drivers, industry overviews, competitor analyses, performance benchmarking, cost optimizations, etc. Handling and resolving client issues by partnering with internal Global-e professional teams, setting the right expectations with clients, and exceeding them. Attending client meetings as and when needed, including travel within the UK and Europe.
Apply here: https://www.linkedin.com/jobs/view/2431181824/
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