Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Feb 09 – Customer Success Jobs
Role: Vice President of Customer Success – SaaS Experience Required!
Location: Remote, United States
Organization: Jarvis Elliott
Jarvis Elliott is looking for a Vice President of Customer Success with experience in the SaaS / eCommerce space. As a Vice President of Customer Success, you will be responsible for building and scaling a remote, customer success team. Re-organize current headcount to fit the needs of the company. You will manage and implement technology applications. Create a plan that encompasses quality customer service for clients.
Apply here: https://www.linkedin.com/jobs/view/2394597095/
Role: Director Customer Experience & VOC Programs
Location: Chicago, IL, United States
Organization: GE Healthcare
As the Director Customer Experience & VOC Programs, you will be a steward of GE Healthcare’s customer experience program, with a primary focus on U.S. and Canada region. Lead scaling of the VOC program to reach statistically significant data samples across geographic regions, customer segments and specific roles. Establish proactive customer listening mechanisms and feedback loops that deliver the voice of the customer back into the organization to drive strategic improvements. Manage the relationship with external CX partners, ensuring aligned plans and resourcing, and budget management. Drive accountability: Establish, enforce, & manage the operating environment to sustain strategic change and drive accountability. Act as an inspiration, motivational and accountability-oriented leader of direct reports and cross-functional team members.
Apply here: https://jobs.gecareers.com/healthcare/global/en/job/GE11GLOBALR3554079EXTERNALENGLOBAL/Director-Customer-Experience-VOC-Programs
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
As Customer Success Manager, you will define strategies and activities to generate long-term and short-term customer success and business results. Support onboarding of new customers at go-live to ensure successful adoption. Proactively identify and engage with customers at risk of churn to ensure retention. Maximize cross-sell and up-sell opportunities, lead generation and create a high-performance culture. Daily update of the Sales CRM system with accurate customer and pipeline data. Accurate monthly forecasting and revenue delivery. Conduct routine meetings with clients to ensure the business is meeting clients’ existing and future business needs. Also, deliver product demonstrations.
Apply here: https://www.readytech.com.au/careers/?job=customer-success-manager_20691&source_key=d494fa34-aade-47e3-948f-99fdc1b83581#detail
Role: Customer Success Manager – Wealth
Location: Melbourne, Victoria, Australia
Organization: Refinitiv, an LSEG business
As Customer Success Manager, you will deliver tailored engagements (e.g. workshops or 1:1 with clients) that help customers to maximize the value derived from Refinitiv solutions post-sale and build intimacy. Interpret and take action on usage information focusing on “at-risk” customers to mitigate cancellations and identify value optimization opportunities. Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences. Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers. Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process.
Apply here: https://refinitiv.wd3.myworkdayjobs.com/careers/job/AUS-Melbourne-The-Dome-Level-14/Customer-Success-Manager—Wealth_R0023919
Role: Customer Success Manager
Location: Remote, United Kingdom
As Customer Success Manager, you will develop high-quality customer success documentation ensuring customers can successfully deliver the products. Being the trusted partner for the customer on use-case and product success. Work effectively across internal teams and external partnerships to drive collective success. Develop and maintain strong relationships with key customer stakeholders so as to maximize overall relationship success and drive partnership retention and growth. Work closely with education partners to understand the critical enablers of their success to inform continuous improvement efforts of FourthRev. Liaise with various partner stakeholders to swiftly resolve any issues. Work closely with internal teams to ensure timely project delivery to customers.
Apply here: https://www.linkedin.com/jobs/view/603529524/
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