Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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Feb 09 – Customer Success JobsShare this job list:
Role: Vice President of Customer Success – SaaS Experience Required!
Location: Remote, United States
Organization: Jarvis Elliott
Jarvis Elliott is looking for a Vice President of Customer Success with experience in the SaaS / eCommerce space. As a Vice President of Customer Success, you will be responsible for building and scaling a remote, customer success team. Re-organize current headcount to fit the needs of the company. You will manage and implement technology applications. Create a plan that encompasses quality customer service for clients.
Apply here: https://www.linkedin.com/jobs/view/2394597095/
Role: Director Customer Experience & VOC Programs
Location: Chicago, IL, United States
Organization: GE Healthcare
As the Director Customer Experience & VOC Programs, you will be a steward of GE Healthcare’s customer experience program, with a primary focus on U.S. and Canada region. Lead scaling of the VOC program to reach statistically significant data samples across geographic regions, customer segments and specific roles. Establish proactive customer listening mechanisms and feedback loops that deliver the voice of the customer back into the organization to drive strategic improvements. Manage the relationship with external CX partners, ensuring aligned plans and resourcing, and budget management. Drive accountability: Establish, enforce, & manage the operating environment to sustain strategic change and drive accountability. Act as an inspiration, motivational and accountability-oriented leader of direct reports and cross-functional team members.
Apply here: https://jobs.gecareers.com/healthcare/global/en/job/GE11GLOBALR3554079EXTERNALENGLOBAL/Director-Customer-Experience-VOC-Programs
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: ReadyTech
As Customer Success Manager, you will define strategies and activities to generate long-term and short-term customer success and business results. Support onboarding of new customers at go-live to ensure successful adoption. Proactively identify and engage with customers at risk of churn to ensure retention. Maximize cross-sell and up-sell opportunities, lead generation and create a high-performance culture. Daily update of the Sales CRM system with accurate customer and pipeline data. Accurate monthly forecasting and revenue delivery. Conduct routine meetings with clients to ensure the business is meeting clients’ existing and future business needs. Also, deliver product demonstrations.
Apply here: https://www.readytech.com.au/careers/?job=customer-success-manager_20691&source_key=d494fa34-aade-47e3-948f-99fdc1b83581#detail
Role: Customer Success Manager – Wealth
Location: Melbourne, Victoria, Australia
Organization: Refinitiv, an LSEG business
As Customer Success Manager, you will deliver tailored engagements (e.g. workshops or 1:1 with clients) that help customers to maximize the value derived from Refinitiv solutions post-sale and build intimacy. Interpret and take action on usage information focusing on “at-risk” customers to mitigate cancellations and identify value optimization opportunities. Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences. Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers. Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process.
Apply here: https://refinitiv.wd3.myworkdayjobs.com/careers/job/AUS-Melbourne-The-Dome-Level-14/Customer-Success-Manager—Wealth_R0023919
Role: Customer Success Manager
Location: Remote, United Kingdom
Organization: FourthRev
As Customer Success Manager, you will develop high-quality customer success documentation ensuring customers can successfully deliver the products. Being the trusted partner for the customer on use-case and product success. Work effectively across internal teams and external partnerships to drive collective success. Develop and maintain strong relationships with key customer stakeholders so as to maximize overall relationship success and drive partnership retention and growth. Work closely with education partners to understand the critical enablers of their success to inform continuous improvement efforts of FourthRev. Liaise with various partner stakeholders to swiftly resolve any issues. Work closely with internal teams to ensure timely project delivery to customers.
Apply here: https://www.linkedin.com/jobs/view/603529524/0 Posted By SmartKarrot’s
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Sep 27 – Customer Success JobsShare this job list:
Role: Director of Customer Success (Nonprofit)
Location: Remote, San Francisco, CA
Organization: Windfall
As a Director of Customer Success, you will train, develop, and mentor a team of Customer Success Managers. Own 50+ strategic accounts including large universities, health systems, and national nonprofit organizations. Proactively reach out to customers with ideas and solutions on how to leverage the product to improve their internal processes and workflows. Design and implement systems and processes to make us more efficient and enhance the customer experience. Perform focused research on US households to help validate the model and dataset. Build relationships and maintain the health of your accounts. Develop relevant content related to data-driven fundraising best practices.
Apply here: https://www.linkedin.com/jobs/view/2729148134/
Role: Customer Success Manager
Location: Remote, United States
Organization: TitanHouse
As a Director of Customer Success, you will own the relationship and ultimate success of a portfolio of top state and local government customers, including initial onboarding, strategy development, product optimization, and retention. Develop a trusted advisor relationship with clients, understanding their business strategy and KPIs. Deliver next-level results and service while continuously considering creative solutions to improve products and increase adoption. Serve as your clients’ advocate internally by liaising with senior company leaders including sales, marketing, product, engineering, and support. Drive customer advocacy in the form of case studies, testimonials, and referrals.
Apply here: https://www.linkedin.com/jobs/view/2730331585/
Role: Customer Success Manager
Location: Remote, United Kingdom
Organization: KELA
As a Customer Success Manager, you will build strong relationships with new and existing customers. Assist with general support, issue management and escalations. Deliver onboarding and ongoing user training. Engage with internal stakeholders to represent customer interests. Maintain and improve overall service quality for KELA’s customers. Engage with a global portfolio of customers.
Apply here: https://www.linkedin.com/jobs/view/2729150101/
Role: Customer Success Manager
Location: Gateshead, England, United Kingdom
Organization: Descartes Systems Group
As a Customer Success Manager, you will be the customer’s primary point of contact and manage their day-to-day needs specific to the Descartes MacroPoint Visibility Platform. Develop and maintain relationships with key customer contacts to build a working understanding of their business model to bring a value alignment with Descartes MacroPoint. Engage with customers and develop action plans to mitigate any potential risk of churn. Drive Customer Success by working with customers and their carrier base to identify ways to increase successful tracking of their shipments. Leverage other internal departments to find solutions to a variety of customer needs with focuses on customer satisfaction and revenue growth. Become an extension of our customers’ team and identify opportunities of growth and nurture customers into advocates to further Descartes’ goals.
Apply here: https://www.linkedin.com/jobs/view/2622887951/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Gratifii Limited
As a Customer Success Manager, you will be the point of contact for client stakeholders during project implementation. Support the customers’ questions and concerns, following through until resolution. Management of and update on progress, weekly WIPs, project planning, project escalation, engagement of required stakeholders. Assist in the configuration for newly onboarded clients in the SaaS-based software. Support project teams by articulating bug fixes and enhancements in existing products. Manage and track issues using Agile methodology. Liaise with internal stakeholders and external vendors to ensure deliverables meet requirements.
Apply here: https://www.linkedin.com/jobs/view/2729181510/0 Posted By SmartKarrot’s
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Sep 24 – Customer Success JobsShare this job list:
Role: Customer Success Director
Location: Remote, United States
Organization: Brightcove
As a Customer Success Director, you will drive retention and growth among the most valuable customers by understanding their business needs and helping them succeed. Manage complex renewals involving multiple teams early enough to support renewal and mitigate risks. Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. Exceptional at cross-collaborating internally with different teams, such as finance, legal, marketing, support, etc.
Apply here: https://www.linkedin.com/jobs/view/2731289162/
Role: Director of Customer Success
Location: Pearl River, NY, US
Organization: Hudson Technologies Company
As a Director of Customer Success, you will influence future customer loyalty and organic growth by finding ways to delight customers. Develop processes that optimize the customer journey and identifies gaps in customer-facing processes. Design and help launch common processes, standards, and technologies. Define and document respective roles and responsibilities among customer-facing teams, improving performance, managing risk, and driving retention and employee satisfaction. Lead cross-functionally to drive and improve customer success, especially in partnering with sales, operations, and finance. Maintains insights using customer success platforms to monitor customer health scores. Identify success metrics and leverage analytics to identify issues and develop solutions and insights that improve the customer experience.
Apply here: https://www.linkedin.com/jobs/view/2731206254/
Role: Customer Success Manager
Location: Remote, London, England, United Kingdom
Organization: Ella & Co
As a Customer Success Manager, you will be communicating efficiently with customers via phone, text message, email, live chat and social media platforms, acting as the face and voice of the company. Maintaining a high standard of written support via the Help Centre, regularly reviewing and updating based on customer inbound messages. Responsible for responding to all product and service reviews and taking action when necessary. Identify and implement internal process improvements to help maximise efficiency within the department. Proactively work directly with the customers to understand their pain points and help them find success, thereby increasing the lifetime value of the customer.
Apply here: https://www.linkedin.com/jobs/view/2725359454/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Fully Charged
As a Customer Success Manager, you will provide multi-site support through a variety of channels such as live chat, email, video chat and phone. Resolve customer enquiries within FC’s brand values and within the expected KPIs. Drive conversions through the engagement of customers, suggestive selling, and sharing product knowledge. Organise, process, and report on eCommerce returns and provide weekly and monthly reports, when necessary. Proactively spotting patterns in the frustrations of the customers, seeing where we can change the processes or product to increase customer satisfaction. Amplify the voice of the customer by escalating customer feedback and ideas for improvement. Work with other departments to ensure consistent customer service levels across the company.
Apply here: https://www.linkedin.com/jobs/view/2727032023/
Role: Customer Success Manager
Location: Chennai, Tamil Nadu, India
Organization: TargetBay
As a Customer Success Manager, you will own the overall relationship with assigned clients, which includes: Onboarding new customers, increasing adoption, ensuring retention, identifying upsell potential, and driving customer satisfaction. Actively engage clients through all phase, ensure their satisfaction through timely communication and Effectively handle the escalations. Proactively identify opportunities and optimization points where we can deliver even greater value for the clients. Work with cross-functional teams to ensure customer satisfaction. Effectively address customer queries and manage a diverse set of issues until resolved. Provide regular customer updates to the Management, including high-risk customers and customers with high upsell potential. Develops strategies for establishing partnerships and business relationships to market online products or services.
Apply here: https://www.linkedin.com/jobs/view/2731919481/0 Posted By SmartKarrot’s
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Sep 23 – Customer Success JobsShare this job list:
Role: Director Client Success
Location: Leawood, KS, US
Organization: C2FO
As a Director of Client Success, you will hire, mentor, develop, and direct Client Success Managers (CSM) to perform their daily duties. The Ultimate ownership of team outputs including but not limited to C2FO product adoption, retention, new product/existing product expansion, revenue performance to targets, daily market operations, yield, and cash management to client expectations. Partner with Sales leaders and offer account insight to build pipeline volume and accelerate expansion velocity. Lead the design and implementation of C2FO’s Client Success playbook, setting CSMs up for success with holistic account management. Identify business needs for growth, productivity improvement as well customer experience improvement opportunities. Possesses robust cross-functional team leadership skills and displays strong business acumen and decision-making abilities.
Apply here: https://www.linkedin.com/jobs/view/2729717264/
Role: Customer Success Manager – Ohio
Location: Remote, Ohio, United States
Organization: Project Lead The Way
As a Customer Success Manager, you will demonstrate a passion for working with customers, helping them execute on success. Develop and execute custom adoption and expansion plans through excellent analytical, problem-solving, project management and technical skills. Manage customer risk assessment, expansion opportunities and deliver regular performance and activity reports to leadership. Own, drive and affect change with districts and schools, ensuring that each achieves the greatest possible impact and success with PLTW. Drive cross-sell, upsell, and expansion opportunities within your territory. Identify opportunities to improve the customer experience. Build long-term, trusted relationships with key decision-makers across your portfolio of customers.
Apply here: https://www.linkedin.com/jobs/view/2717067005/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Nuix
As a Customer Success Manager, you will lead onboarding and first use assistance for incoming Nuix Discover customers. Advise customers on adapting and templatizing their workflows for Nuix Discover. Provide visibility to leadership on customer initiatives. Introduce customers to new features as they are continuously released. Provide ongoing product expertise as customer use evolves over time. Review and escalate customer support tickets and enhancement requests. Offer as needed non-conflictive services for customer tasks such as loading data. Partner with the Sales team by leading Proof of Concept and Pilot projects with prospects. Liaise with the Product Owner team regarding customer feedback. Coordinate customer training and certification with the Nuix Training team.
Apply here: https://www.linkedin.com/jobs/view/2674781700/
Role: Customer Success Manager
Location: Millers Point, New South Wales, Australia
Organization: PubMatic
As a Customer Success Manager, you will manage a portfolio of high-spend and high-potential Publishing businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks, and creating multi-quarter plans for achievement. Leverage your analytical skills and knowledge of the programmatic marketplace to influence advertising strategy and execution towards “programmatic-first.” Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic’s publishers. Develop an understanding of technical aspects of ad serving and SSP functionality. Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success. Generate business plans by collaborating with specialists, Engineers, and Product teams and defining business goals, key strategies, and success metrics.
Apply here: https://www.linkedin.com/jobs/view/2699202146/
Role: Customer Success Manager
Location: Remote, India
Organization: Recur
As a Customer Success Manager, you will be the main point of contact for service & growth for your assigned book of accounts. Own the entire post-sales engagement with assigned clients, which includes onboarding, implementation, retention, growth, and achieving higher levels of overall customer satisfaction. Help drive the continued value of the products and services. Maintain existing customer success metrics and data as directed and provide guidance on best practices to help drive revenue growth.
Apply here: https://www.linkedin.com/jobs/view/2724911885/
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