Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Oct 18 – Customer Success Jobs
    Talent Team
    Oct 18, 2021 | 2 min read

    Role: VP Customer Success 
    Location: Irvine, CA, US (Hybrid) 
    Organization: IntelligenceBank
    As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Ensure Customer Support KPIs are met, and the Support function of the business is structured for scalable growth. Ensure Implementation processes and frameworks are established and utilized by the team to ensure consistently high quality, efficient, and appropriate implementations are delivered meeting all key metrics. Map the customer journey within IntelligenceBank to identify opportunities for greater enhancement of current service and experience delivery. Recruitment, management, and development of all Customer Success staff in the US region. Develop local US support, implementation, and CS team with training, education, and mentoring. 
    Apply here: https://www.linkedin.com/jobs/view/2763917369/


    Role: Director, Customer Success – Commercial 
    Location: Remote, Syracuse, NY, US 
    Organization: ON24
    As a Director of Customer Success, you will manage a team of Customer Success Managers to ensure they are meeting company-specific targets for renewals. Must be able to consistently meet team goals for churn, as well as specific corporate team initiatives. Facilitate Account Setup, implementation, training, and ongoing account review and modification. Handle client escalations around concerns or issues with their webinar experience. Assist with the renewal process for the team’s accounts. Conduct frequent reviews (in-person and via web meeting) with accounts and team to determine customer satisfaction and utilization levels. Occasionally provide client training and support of ON24’s proprietary webcasting platforms. Provide process and reconciliation of invoicing for ON24 products and services. 
    Apply here: https://www.linkedin.com/jobs/view/2756989437/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: WOW Recruitment
    As a Customer Success Manager, you will ensure every new customer is onboarded and reach a profile score that will enable them to confidently bid for business and win quotes. Identify clients struggling with the process and representing a risk of cancellation. Work closely with other team members to articulate value proposition and strategy to maximize the 1st few months of subscriptions. Achieve a set KPI such as a number of clients called, retention target, etc. set by your manager. Assist the Account Managers in collecting failed automatic payments of existing accounts. Assist clients in understanding the value proposition and plans options. Collecting referrals from businesses when possible. 
    Apply here: https://www.linkedin.com/jobs/view/2754627447/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia (On-site) 
    Organization: Tapt
    As a Customer Success Manager, you will be accountable for driving growth, retention, and loyalty within nominated accounts. Working collaboratively with sales to ensure a smooth handover and onboarding process that exceeds customer expectations. Monitoring, facilitating, and driving adoption through mapping product features to business needs. Launching pilot programs, developing customer success plans and metrics as part of onboarding. Project managing implementations, including running product training for managers and end-users. Educating customers on terminology, features, and the benefits of Lighthouse. Managing customer billing and renewals. Running client check-ins and quarterly business reviews for nominated accounts to demonstrate product ROI, assess client health, and identify future needs. Identifying up-sell and cross-sell opportunities and working with sales to continually grow accounts. 
    Apply here: https://www.linkedin.com/jobs/view/2763843981/


    Role: Customer Success Manager 
    Location: Remote, India 
    Organization: Humantic AI
    As a Customer Success Manager, you will be taking full ownership of Humantic AI’s current customer base. Managing complete relationships with Humantic AI’s customers and owning them post-sale to drive success for the customer while working with the Solutions, Sales, Product, and Engineering teams within Humantic AI. Articulating the value of Humantic AI’s product to customers on an ongoing basis and conducting reviews, training, usage workshops at regular intervals to drive product adoption. Minimizing churn and creating upsell opportunities. Defining a lightweight yet efficient process for managing customers and execute on the same. 
    Apply here: https://www.linkedin.com/jobs/view/2756907888/

    Customer Success Manager

    Director of Customer Success

    VP Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Nov 29 – Customer Success Jobs
    Talent Team
    Nov 29, 2021 | 2 min read

    Role: Head of Customer Success 
    Location: New York, NY, US (Hybrid) 
    Organization: Pinecone
    As a Head of Customer Success, you will hire, train, and manage a high-performing customer success team including pre-sales, post-sales, and professional services. Own and improve all customer support and assistance channels. Work closely with customers on technical issues such as problem-solving, bugs reporting, and feature requests. Provide professional services that go beyond standard support. Guide customers on non-technical issues such as data security and governance, compliance, and contracting. Forecast accurately and communicate clearly to senior leadership. 
    Apply here: https://www.linkedin.com/jobs/view/2813959788/


    Role: Customer Success Manager, SMB 
    Location: Remote, United States 
    Organization: AtoB
    As a Customer Success Manager, you will oversee and own a dedicated book of business of SMB customers (fleet owners and managers). Become the AtoB expert and educate your customers on best practices regarding AtoB. Actively identify and close expansion opportunities (upsell) that align with the customer’s needs. Increase AtoB customers’ value, product knowledge, and adoption by conducting proactive engagements. Discover customer pain points, advocate for them internally to influence product changes. Manage and affect retention through performing churn mitigation activities (i.e. calling non-responsive customers). 
    Apply here: https://www.linkedin.com/jobs/view/2814123094/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom Remote 
    Organization: Onfido
    As a Customer Success Manager, you will oversee and own a dedicated book of business of SMB customers (fleet owners and managers). Become the AtoB expert and educate your customers on best practices regarding AtoB. Actively identify and close expansion opportunities (upsell) that align with the customer’s needs. Increase AtoB customers’ value, product knowledge, and adoption by conducting proactive engagements. Discover customer pain points, advocate for them internally to influence product changes. Manage and affect retention through performing churn mitigation activities (i.e. calling non-responsive customers). 
    Apply here: https://www.linkedin.com/jobs/view/2522545613/


    Role: Customer Success Manager – French Speaking 
    Location: London, England, United Kingdom 
    Organization: Procore Technologies
    As a Customer Success Manager, you will gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating risk. Develop and execute on account strategies for mid-market accounts while working alongside Sales to deliver positive outcomes for clients. Build trust and create meaningful relationships among champions and key executives within each account. Ensure clients understand the value Procore delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objectives. Identify and forecast risk as well as growth opportunities within portfolio. Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors. 
    Apply here: https://www.linkedin.com/jobs/view/2702427907/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia Hybrid 
    Organization: CareerVibes Pty Ltd
    As a Customer Success Manager, you will get Account Management responsibility for new accounts in implementation which will include liaison with the services team and the customer to ensure expectations are managed. Meet existing accounts on a quarterly or bi-annual basis to ensure positive usage of the platform including a summary review of all cases, projects, usage and general customer satisfaction with the platform, support and services provided. Generate new business opportunities by working with customers to educate them on alternate uses for the platform. Conduct high-level conversations with Senior Executives in accounts to broaden the knowledge and usage of the platform. 
    Apply here: https://www.linkedin.com/jobs/view/2812171058/

    Customer Success Manager

    Head of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Nov 26 – Customer Success Jobs
    Talent Team
    Nov 26, 2021 | 2 min read

    Role: Customer Success Director 
    Location: Remote, Raleigh, NC, US 
    Organization: 
    Onna
    As a Customer Success Director, you will become an expert on the Onna platform and integrations, while keeping up with industry trends and competitors. Serve as the trusted point of contact for Onna’s strategic key customers across the customer lifecycle; on-boarding, adoption, advocacy, and renewal. Coach customers to be product experts and train their teams on the Onna platform so they become increasingly self-sufficient. Drive organic growth and expansion within assigned customer accounts; proactively identify and facilitate additional revenue opportunities to enable customers to maximize their value. Proactively identify account risks and develop mitigation plans (coordinating activities internally within Onna and externally with customers) to resolve. 
    Apply here: https://www.linkedin.com/jobs/view/2813294899/


    Role: Customer Success Manager 
    Location: Remote, San Francisco Bay Area, US 
    Organization: 
    Windfall
    As a Customer Success Manager, you will oversee the onboarding of new accounts and ensure a successful implementation for the lifetime of the account. Help the product and engineering team continue to deliver new products at the highest quality. Proactively reach out to customers with ideas and solutions on how to leverage the product to improve their internal processes, workflows, and customer acquisition. Perform focused research on US households to help validate the model and dataset. Build relationships and maintain the health of your accounts. Develop relevant content related to data-driven fundraising best practices. 
    Apply here: https://www.linkedin.com/jobs/view/2808041598/


    Role: Customer Success Manager 
    Location: Manchester Area, United Kingdom (Hybrid) 
    Organization: 
    AQA
    As a Customer Success Manager, you will be onboarding all newly registered customers by supporting them to become fully engaged with and active users of UAS. Minimizing churn by retaining existing customers and reactivating dormant customers. Identifying opportunities to grow usage of UAS within the existing customer base. Working with Marketing and Sales teams to develop acquisition and growth strategies as identified through customer insight and analysis. Identifying, collecting, interpreting, and reporting on customer data and progress made against objectives, tailoring reports and insight gained to meet a range of audience needs. 
    Apply here: https://www.linkedin.com/jobs/view/2808008142/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: 
    Tipalti
    As a Customer Success Manager, you will manage multiple clients during multiple stages of their product journey including rolling out new features, enhancements, integrations, and from ramping to full adoption. Knowledgeable and understand the goals and priorities of the company in order to drive client success. Ability to assess priority and act quickly. Results-oriented and exceeds quarterly goals. Must be both client-focused and technically savvy. Work cross-functionally to solve client issues. Be a partner in the organization. Work with our sales, marketing, product, and operations teams to continuously optimize the business. 
    Apply here: https://www.linkedin.com/jobs/view/2808044747/


    Role: Customer Success Manager 
    Location: Halifax, NS, Canada 
    Organization: 
    LifeWorks
    As a Customer Success Manager, you will achieve identified revenue and growth targets. Respond to client inquiries & service requests pertaining to their programs and services. Responsible for the execution of client contracts and programs. Responsible for program governance including the review of internal reporting and identification of issues. Managing the renewal process with appropriate internal teams. Responsible for execution of manager and employee orientations (delivered telephonically or by webinar) where appropriate, as well as follow-up on trauma, WPT initiatives, etc. Act as a liaison with internal departments to resolve issues that may arise with clients. Managing and coordinating Quality Assurance Reviews. 
    Apply here: https://www.linkedin.com/jobs/view/2813819863/

    Customer Success Director

    Customer Success Manager

    Posted By SmartKarrot’s
    Talent Team
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  • Nov 25 – Customer Success Jobs
    Talent Team
    Nov 25, 2021 | 2 min read

    Role: Customer Success Director- Remote- US 
    Location: Remote, New York, United States 
    Organization: 
    Foodsmart
    As a Customer Success Director, you will ultimately be responsible for nurturing and growing the relationships with the health plan and employer customers and ensuring their long-term viability. Ensure the clients hit or exceed their account performance goals and secure client renewals. Execute effectively and efficiently with a high degree of professionalism and an entrepreneurial mindset. Identify and problem-solve roadblocks before they become barriers to client success. Listen intensely and ask questions to strategically identify how we can grow and expand within the client’s membership. Work collaboratively, internally, and externally, with various teams such as Implementation, User Marketing, Analytics, Product, and Engineering to deliver against customer expectations. 
    Apply here: https://www.linkedin.com/jobs/view/2806916773/  


    Role: Director of Customer Success 
    Location: New York, NY, US 
    Organization: 
    Michael Page
    As a Director of Customer Success, you will manage, develop, recruit, and train staff. Define CS processes, team KPI structure. Build and maintain relationships with key stakeholders and grow the business. Identify ongoing problems within the client’s organization and provide solutions to solve them. Conduct presentations, training’s and client demonstrations of best practice. Ensuring the renewal process is smooth by having quarterly wellness checks with client. Provide an exceptional customer experience for the clients through all stages of the process. 
    Apply here: https://www.linkedin.com/jobs/view/2807517925/


    Role: Director, Customer Success – EMEA 
    Location: London, England, United Kingdom 
    Organization: 
    Samsara
    As a Director of Customer Success, you will define and drive global strategy for the Customer Success team in EMEA. Hire, develop, and retain a team of Implementation Consultants and Customer Success Managers across Europe. Own the overall success of implementations and ongoing management, ensuring a world-class customer experience. Manage and prioritize work based on sales and activity pipelines as well as data analysis across teams. Collaborate cross-functionally to rapidly improve the customer experience. Champion, role model, and embed Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices. Lead an inclusive, engaged, and high-performing team. 
    Apply here: https://www.linkedin.com/jobs/view/2807438391/


    Role: Customer Success Manager – UK 
    Location: Remote, London, England, United Kingdom 
    Organization: 
    Spendesk
    As a Customer Success Manager, you will manage, grow and nurture a portfolio of customers. Push new use cases and new product features to generate up. Sell opportunities. Identify customers at risk to minimize churn & contraction. Identify and work with accounts that are not fully utilizing the platform. Contribute to the product’s development by transmitting client’s feedback to both tech and product teams: you are the customer’s voice. Work on the up-selling strategy and train your teammates on best practices. 
    Apply here: https://www.linkedin.com/jobs/view/2807501876/


    Role: Customer Success Manager 
    Location: Remote, Australia 
    Organization: 
    Gigescape
    As a Customer Success Manager, you will own overall relationship with digital nomads, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. Establish a trusted and strategic advisor relationship to help drive the continued value of the products and services. Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings. Maintain existing customer success metrics and data as directed. 
    Apply here: https://www.linkedin.com/jobs/view/2811791089/

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

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    Your email address will not be published.

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