Customer Success Intelligence Podcast

The customer success podcast with ideas, insights and inspirations
for modern customer success teams.

EPISODE 15 1:24 mins

The First Step to Successful Customer Success Leadership Hiring

July 23, 2021

[Micro Podcast] The C-Suite’s understanding of the CS leadership role—the playbooks they will execute, the ROI they will produce, and the support they will need—is key to making the right hire.

Podcast List

Episode Duration Speaker
15 The First Step to Successful Customer Success Leadership Hiring 1:24
  • Alan Fecamp Director of PIE
  • Rick Adams Founder & CEO, PracticalCSM
14 A Customer Success Platform Serves Diverse Stakeholders and Needs 2:04
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Rick Adams Founder & CEO, PracticalCSM
13 Common CS Hiring Mistakes and How to Avoid Them 1:22
  • Alan Fecamp Director of PIE
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
12 The Key Questions Every Customer Success Leader Must Answer 1:44
  • Marty Kaufman Founder & Principal, Infinipoint
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
11 The Role of Data in Customer Success Management 1:00:14
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Rick Adams Founder & CEO, PracticalCSM
09 The Difference between Business Intelligence and Customer Intelligence 1:46
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Rick Adams Founder & CEO, PracticalCSM

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