Customer Success Intelligence Podcast

The customer success podcast with ideas, insights and inspirations
for modern customer success teams.

EPISODE 22 1:46 mins

The Key to Achieving Sustainable User Adoption

September 27, 2021

Adoption is not a one-time activity. Sustainable user adoption is all about continuously matching the pace of evolution of your product to that of your customers’ business environment.

Podcast List

Episode Duration Speaker
22 The Key to Achieving Sustainable User Adoption 1:46
  • Sue Nabeth Moore Co-Founder, Success Chain
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
20 Augmented Intelligence for Mitigating Customer Churn 1:40
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Irit Eizips Chief Customer Officer & CEO, CSM Practice
19 The Importance of Adaptable Processes for Customer Success 2:03
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Peter Armaly Senior Director, Customer Success, Oracle
18 The Role of Product Usage Data in Mitigating Customer Churn 1:57
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Irit Eizips Chief Customer Officer & CEO, CSM Practice
17 Evangelizing Customer Success Externally and Internally 1:50
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Alan Fecamp Director of PIE
16 Implementing Customer Success Needs Strategic Planning 1:35
  • Rick Adams Founder & CEO, PracticalCSM
  • Peter Armaly Senior Director, Customer Success, Oracle

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