Episode 1:22 July 12, 2021
Common CS Hiring Mistakes and How to Avoid Them

In this Episode

Organizations tend to make similar mistakes while hiring for Customer Success. You can avoid them with hiring insights from recruiting partners and by understanding wider market trends.

Transcription

ALAN:
And my perspective is definitely coming from a hiring point of view, and I think it’s just really elaborating on those consistent problems I see week in, week out with clients.

It’s almost kind of cookie-cutter when you work with these clients. It’s the same issues, the same mindset, same conversations that come up every time.

And if you are a founder in a business and you’re not sticking your head above the parapet to see what else is going on in the wider market, you may not realize that.

So, I think it’s just getting that across and actually highlighting where people are going wrong and that it’s most people are making the same mistake around hiring structure, when to hire and all of those things. And I think if they can kind of hear it from somebody that’s coming at it from a supply perspective and seeing it across multiple companies, it might change them and change some perspectives.

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Alan Fecamp, Founder, Just Digital

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Prithwi Dasgupta

Co-founder, SmartKarrot

Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.

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