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Understand your customers interactions with your product and make informed product success decisions.
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Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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July 12, 2021
Alan Fecamp, Founder, Just Digital
Organizations tend to make similar mistakes while hiring for Customer Success. You can avoid them with hiring insights from recruiting partners and by understanding wider market trends.
And my perspective is definitely coming from a hiring point of view, and I think it’s just really elaborating on those consistent problems I see week in, week out with clients.
It’s almost kind of cookie-cutter when you work with these clients. It’s the same issues, the same mindset, same conversations that come up every time.
And if you are a founder in a business and you’re not sticking your head above the parapet to see what else is going on in the wider market, you may not realize that.
So, I think it’s just getting that across and actually highlighting where people are going wrong and that it’s most people are making the same mistake around hiring structure, when to hire and all of those things. And I think if they can kind of hear it from somebody that’s coming at it from a supply perspective and seeing it across multiple companies, it might change them and change some perspectives.
Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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