The Customer Success Intelligence Podcast

Recent Episodes (56 Episodes)


Guy Galon

Customer Success Executive, Author and Advisor

Episode 56


February 29, 2024


Jolyn Isabelo

Head of Onboarding & Scaled Success APAC

Episode 55


February 23, 2024


Nainesh Poojary

Head of Customer Success - APAC

Episode 54


February 22, 2024


Shivani Chaturvedi


Shivani Chaturvedi


Sunil Mehta

Managing Director

Quick Listens (30 Episodes)

Excerpt from Episode 5


Jul 12, 2022

Can Your Business Have More than One ICP (Ideal Customer Profile)?

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Your business can have more than one ideal customer. It’s important to keep an open mind on it at the product-market fit stage (and optimize your strategy accordingly).


Jennifer Chiang

Excerpt from Episode 5


Jul 05, 2022

How Do You Define a Startup?

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There are so many different definitions of startups, but, at the end of the day, it really depends on team maturity (including the maturity of the customer success team).


Jennifer Chiang

Excerpt from Episode 3


Mar 03, 2022

The Evolution of AI-Powered Customer Success

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AI enables companies to cater to many more customers than they ever could. We will see this trend growing and AI becoming much more evolved in the next five years.


Irit Eizips, Chief Customer Officer & CEO, CSM Practice

Excerpt from Episode 3


Feb 14, 2022

Customer Success: From “Churn Buster” to “Earn Booster”

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Over the last decade, customer success has evolved from being perceived as only a “churn buster” to an “earn booster” strategically connected to revenues.


Sue Nabeth Moore

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    Meet the Host

    Prithwi Dasgupta

    Co-founder and CEO, SmartKarrot

    Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
    Follow along and share your thoughts.

    Resources & Insights

    Intelligent Customer Success Podcast Intelligent Customer Success Podcast

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Customer Success Blog

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Survey

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

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    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.

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