The Customer Success Intelligence Podcast

Recent Episodes (54 Episodes)


NEW

Episode 55

1:29

February 23, 2024

GUESTS

Nainesh Poojary

Head of Customer Success - APAC

Episode 54

3:50

February 22, 2024

GUESTS

Shivani Chaturvedi

GUESTS

Shivani Chaturvedi

GUESTS

Sunil Mehta

Managing Director

GUESTS

Shivani Chaturvedi

Episode 50

1:19

February 12, 2024

GUESTS

Nainesh Poojary

Head of Customer Success - APAC


Quick Listens (30 Episodes)


Excerpt from Episode 3

01:24

Jul 27, 2021

Which Is Better: NRR or Customer Lifetime Value?

Play Micro Episode

Net Revenue Retention (NRR) is a very valuable CS metric. However, measuring success over a longer term may require more sophisticated metrics such as Customer Lifetime Value.

GUESTS

Rick Adams

Excerpt from Episode 3

1:35

Jul 27, 2021

Implementing Customer Success Needs Strategic Planning

Play Micro Episode

CS organizations usually go from being more organic to more organized. However, even during the early days, there should always be a clear strategic vision and mission in place.

GUESTS

Rick Adams

Excerpt from Episode 3

1:24

Jul 23, 2021

The First Step to Successful Customer Success Leadership Hiring

Play Micro Episode

The C-Suite’s understanding of the CS leadership role—the playbooks they will execute, the ROI they will produce, and the support they will need—is key to making the right hire.

GUESTS

Alan Fecamp, Founder, Just Digital

Excerpt from Episode 3

2:04

Jul 12, 2021

A Customer Success Platform Serves Diverse Stakeholders and Needs

Play Micro Episode

A Customer Success Platform caters to the diverse business and customer intelligence needs of different stakeholders—starting from the CSM all the way up to the CEO and Board.

GUESTS

Rick Adams


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    Meet the Host

    Prithwi Dasgupta

    Co-founder and CEO, SmartKarrot

    Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
    Follow along and share your thoughts.

    Resources & Insights

    Intelligent Customer Success Podcast Intelligent Customer Success Podcast
    NEW MICRO-PODCAST!

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Customer Success Blog

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Survey

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.

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