Customer Success Intelligence Podcast

The customer success podcast with ideas, insights and inspirations
for modern customer success teams.

EPISODE 22 1:46 mins

The Key to Achieving Sustainable User Adoption

September 27, 2021

Adoption is not a one-time activity. Sustainable user adoption is all about continuously matching the pace of evolution of your product to that of your customers’ business environment.

Podcast List

Episode Duration Speaker
10 Customer Success Is about Being a Trusted Advisor 1:34
  • Jennifer Chiang Head of Customer Success, Yup Technologies Inc.
  • Anshi Bhadoria Director, Partner Success, SmartKarrot Inc.
09 The Difference between Business Intelligence and Customer Intelligence 1:46
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Rick Adams Founder & CEO, PracticalCSM
08 The Road to Customer-Centricity Starts with Understanding Customer Data 2:32
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Rick Adams Founder & CEO, PracticalCSM
07 Transforming Data to Insight to Action at Scale 2:02
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Rick Adams Founder & CEO, PracticalCSM
06 Leadership Development for Customer Success: Key Questions for CS Leaders 21:32
  • Marty Kaufman Founder & Principal, Infinipoint
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
05 Empowering Customer Success Teams to Deliver Winning Outcomes 24:01
  • Andreas Knoefel Thought Leader & Strategic Advisor, CSTuners
  • Prithwi Dasgupta Founder & CEO, SmartKarrot

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