Customer Success Intelligence Podcast

The customer success podcast with ideas, insights and inspirations
for modern customer success teams.

EPISODE 16 1:35 mins

Implementing Customer Success Needs Strategic Planning

July 27, 2021

[Micro Podcast] CS organizations usually go from being more organic to more organized. However, even during the early days, there should always be a clear strategic vision and mission in place.

Podcast List

Episode Duration Speaker
04 Customer Success Is Like an Orchestra! 02:39
  • Andreas Knoefel Thought Leader & Strategic Advisor, CSTuners
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
03 Customer Success Should Have a Strong Revenue Focus! 02:46
  • Andreas Knoefel Thought Leader & Strategic Advisor, CSTuners
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
02 Motivating Customers through Success Stories 01:22
  • Andreas Knoefel Thought Leader & Strategic Advisor, CSTuners
01 Enabling Insight-Based Decision Making 00:58
  • Andreas Knoefel Thought Leader & Strategic Advisor, CSTuners

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