EXPLORE THE PLATFORM

Engage. Analyze. Grow.

We integrate seamlessly into your team, automate workflows, and help deliver results.

Which features do you need most in your
next Customer Success platform?

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Customer 360

Get a complete view of your customer and all their moving parts.

Health Scores

One size doesn’t fit all. Create the right scoring system for your organization, customers, and products.

Playbooks

Deliver consistent customer experiences and repeatable success following best practices

Account Intelligence

Increase your productivity with over 20 real-time, automated alerts to identify at-risk clients and growth opportunities.

Customer Segmentation

Get granular. Create groups across accounts and users. Use segments to guide playbooks, surveys, campaigns, account views.

Product Adoption

Drive adoption, upsell and cross-sell using extensive product data. Multi-product support means there is no cap on your growth.

Customer Success Automation

Your life is about to get easier. Automate your actions, alerts, communication, notifications, surveys, referrals, and more.

Customer Campaigns

Every touchpoint matters. Our in-app campaigns allow you to reach out to groups of customers when you need to.

Early Warning Systems

Create alert rules that are flexible. Need to know when there is a usage drop, or missed milestones? We’ve got you covered.

Customer Success Operations

Create and track tasks across teams. Integrate your current task management tool for a seamless transition.

Customer Touchpoints

Save time for your whole team. Manage, analyze, and optimize your customer interactions with touchpoint management.

Customer Surveys

Create surveys to get timely feedback from your customers. We offer all the Customer Satisfaction Metrics you’ll need.

New Features are in the works!

We listen to our customers and are constantly innovating and improving.

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Get a live Demo!

Learn about how our platform can work for you now and in the future.

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Resources & Insights

NEW MICRO-PODCAST!

Customer Success Intelligence Podcast

In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

Listen wherever you get your podcasts.

View Episodes

Articles & Blog

Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

View Blog

Customer Success Surveys

We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

View Results

Take SmartKarrot for a spin

See how SmartKarrot can help you deliver
winning customer outcomes at scale.

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