Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
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Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Still undecided? We can help!
Features and SDKs you can integrate into your apps.
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The preferred customer success technology partner for Cisco Partners
to fast-track Cisco Customer Experience Specialization
Cisco’s Customer Experience Specialization enables Cisco Partners to be recognized as trusted
providers in an increasingly SaaS and recurring revenue marketplace. The specialization also
partners to significant incentives and rebates from Cisco.
A critical step in passing the Specialization Audit is demonstrated customer
As a trusted customer success technology partner, SmartKarrot helps Cisco Partners
every critical tool requirement and earn their CX Specialization faster.
Meet all critical tool capabilities requirement for CX Specialization faster and more
efficiently with SmartKarrot’s comprehensive customer success platform.
Get all customer data and actionable insights in a single view to deliver personalized
Deliver, track, and automate personalized onboarding journeys at scale to jumpstart customer
Monitor product usage across segments to drive adoption and make informed product success
Deliver best-in-class experiences across the journey to increase customer satisfaction and
Proactively identify at-risk customers and take timely, preventive actions to minimize churn
Easily identify and act on cross-sell and upsell opportunities to drive account expansion and
Turn your customers into engaged advocates and leverage their authentic voices to help drive
Empower your team with all the data, actionable insights, and automation to improve
“Such visibility helps us take targeted swift actions and increase the
features. It has made a difference to the way we work!”
“SmartKarrot helps in capturing and tracking user behaviors based on events
can trigger personalized communication to the targeted audience.”
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
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