Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create surveys to get timely feedback from your customers.
Create groups across accounts and users.
Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, surveys, and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
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Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
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The preferred customer success technology partner for Cisco Partners to fast-track Cisco Customer Experience Specialization
Cisco’s Customer Experience Specialization enables Cisco Partners to be recognized as trusted providers in an increasingly SaaS and recurring revenue marketplace. The specialization also entitles partners to significant incentives and rebates from Cisco. A critical step in passing the Specialization Audit is demonstrated customer success capabilities. As a trusted customer success technology partner, SmartKarrot helps Cisco Partners satisfy every critical tool requirement and earn their CX Specialization faster. Learn More
Meet all critical tool capabilities requirement for CX Specialization faster and more efficiently with SmartKarrot’s comprehensive customer success platform.
Get all customer data and actionable insights in a single view to deliver personalized experiences.
Deliver, track, and automate personalized onboarding journeys at scale to jumpstart customer success.
Monitor product usage across segments to drive adoption and make informed product success decisions.
Deliver best-in-class experiences across the journey to increase customer satisfaction and loyalty.
Proactively identify at-risk customers and take timely, preventive actions to minimize churn risk.
Easily identify and act on cross-sell and upsell opportunities to drive account expansion and growth.
Turn your customers into engaged advocates and leverage their authentic voices to help drive growth
Empower your team with all the data, actionable insights, and automation to improve productivity.
“Such visibility helps us take targeted swift actions and increase the adoption of our features. It has made a difference to the way we work!”
“SmartKarrot helps in capturing and tracking user behaviors based on events and that can trigger personalized communication to the targeted audience.”
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.