Know when an account’s at-risk so you can address any potential issues before they churn.
Get insight you can use to help your customers value your product when you notice positive changes in their account.
Spend less time hunting for information and more time engaging and communicating with your customers with real-time updates.
Ensure that everyone on an account is informed of any changes with timely notifications.
With SmartKarrot, get intelligence that’ll help you be more attentive to your customers’ needs. No need to hunt for information anymore
See exactly how much change has occurred in your customer’s account daily, weekly, or monthly with over 20+ alerts. Stop spending your time in gathering data and start focusing on what you do best - helping them succeed.
Get automatically notified when some or all your accounts’ activities fluctuate. Easily set what you want to be monitored and how to suit your needs. With custom triggers, stay updated on when renewals are due, if key personnel leave, and more in just a few clicks.
Always know if your customers are close to churning or when an opportunity arises. And with customer account intelligence, get an in-depth view of how accounts change, by what percentage, their latest health score, and much more tailored to each intelligence. Get the insight you need in less time and with less effort.
Minimize misunderstandings, increase productivity, and get everyone involved in the customer’s account on the same page with timely, up-to-date intelligence via email or SMS notifications.
Save time with filters. Easily focus on specific alerts to give you a bird’s-eye view of what’s going on in each account so you can know what steps you need to take next. With customer intelligence, never waste time hunting for the information you need, again.
Create right operational view across financials, CRM, support and usage.
Get insights by phases, subscription
tiers and drill down by CSM portfolios.
Configure multi-category survey
and pulse feedback. Manage feature
feedback, CSAT, NPS using our
powerful trigger driven engine.
Drive adoption and usage
through the lifecycle.
Leverage trigger driven
Make this relevant for you.
Easy configuration across
parameters and phases.
Get granular. Create population
sets across accounts and
user base. Event, trigger,
demographics, device, browser.
We have you covered!
Every touchpoint matters.
in-application to make the
experience real time.
Manage your tech-touch
Easy configurations for
Who does what by when?
Create, manage and track tasks
across teams. Integrate your
task management tool for a
Stakeholder change, usage drop,
contract expiration, milestones
missed are all early indicators.
Create flexible and complex
Save time and effort while
managing, analyzing, and
optimizing your customer
interactions with touchpoint