Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Get in touch anytime.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Step into the future of intelligent, comprehensive and customer-centric Account Management.
SmartKarrot seamlessly integrates with existing systems, consolidating all relevant customer data into a single, user-friendly interface.
Our centralized platform enables real-time updates, workflow management, and notifications that foster effective collaboration both internally and externally.
Our Intelligence engine provides guidance and key information around revenue, delivery, sentiment and engagement allowing you to be proactive and efficient.
Our platform gives you a comprehensive view of relevant data so you don’t have to search through multiple systems or wait on colleagues.
Get the full picture and make informed decisions that work for your customers.
Easily identify opportunities, nurture, and close deals using data-driven insights.
As your portfolio grows, SmartKarrot’s automation will take over repetitive tasks and let you focus on high-value activities.
We make it easy to get everyone onboard with what your customer needs. Our platform promotes clear goal setting and facilitates multi-BU communication.
Establish best practices and automate workflows to ensure smooth scalability.
Effectively manage key stakeholders, strengthen relationships, provide personalized support, and drive long-term success.
Access detailed insights and metrics that capture engagement, preferences, buying patterns, and sentiment analysis.
The basics aresmarter withSmartKarrot.
Intelligent add-ons for next-level growth.
Business Intelligence for reporting & dashboards
Personalized virtual digital assistant for humans
Team social feed and collaboration for internal teams
Customer portal for an external line of sight and collaboration
Operations and risk intelligence for proactive tracking and action
Call intelligence for coaching and value optimization
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.
