Create the best personalized

Customer Experience

Bring efficiency, add scale and connect user
behavior to personalized actions.

Get a Demo
Customer Experience

Experience Success Leads To Enhanced
Customer Satisfaction And Loyalty!


NPS

360 Behavioral
analytics

User Feedback

Granular
segmentation

Customer Sentiment

Automated
touchpoints

Voice of Customer

Trigger-driven
actions

Net Promoter Score

Rich
notifications

Customer Pulse

Pulse
feedback

Customer Advocacy

Referral
program

Monitor and Engage
Customer Campaign Analytics
Health Score Dashboard
Personalization and Customer Segment

Drive Experience Success Leveraging
Right Tools And Frameworks

LEARN MORE
Behavioral Analytics
Behavioral
Analytics

Capture user behavior through detailed usage intelligence. Identify drop-off points and touchpoint effectiveness.

Hyper - Personalization
Hyper -
Personalization

Make all your interactions relevant. Create specific population of users and configure reactions on behavior triggers.

Comprehensive Actions
Comprehensive
Actions

Drive digital user behavior using extensive set of actions including in-product communication and multi-channel rich notifications. Configure and run surveys and referral programs.

Monitor And Measure
Monitor And
Measure

Drive transformation by extensive tracking and measuring the right metric.

Personalize, Engage and Track all your
Experience Success Efforts

Comprehensive Customer Experience At Your Fingertips

Create user groups and segments based on your feature usage and/ or event triggers. Create a sub-set of users across portfolio or account to design and execute personalized campaigns. Set a rule to populate later user group as per the event or save a predefined limited user segment for personalized interventions.

Learn More LEARN MORE
Personalization And Customer Segment
Automated Customer Campaigns

Drive Customer Experience Leveraging The Right Tools And Frameworks

Automate campaigns like push notifications, emails, triggers, NPS survey, qualitative surveys, referrals, etc. Drill down at each level to define a rule, select medium, schedule based on time or event to suit to your customers. Intervention made most impactful via plethora of options and rules.

Learn More LEARN MORE

Personalize, Engage and Track your Customer Experience Efforts

Monitor and measure your goal-driven campaigns with detailed campaign analytics on notification, emails, referral, surveys and others. Define your next course of action or improve the current campaigns with these actionable insights allowing you to take personalized actions straight from the dashboard.

Learn More LEARN MORE
Customer Campaign Analytics

Ready to see us in action?

Schedule a demo now!

    Resources & Insights

    NEW MICRO-PODCAST!

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Listen wherever you get your podcasts.

    View Episodes

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    View Blog

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    View Results

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.