Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
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Employee success drives customer success.
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Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
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Capture user behavior through detailed usage intelligence. Identify drop-off points and touchpoint effectiveness.
Make all your interactions relevant. Create specific population of users and configure reactions on behavior triggers.
Drive digital user behavior using extensive set of actions including in-product communication and multi-channel rich notifications. Configure and run surveys and referral programs.
Drive transformation by extensive tracking and measuring the right metric.
360 Behavioral analytics
Create user groups and segments based on your feature usage and/ or event triggers. Create a sub-set of users across portfolio or account to design and execute personalized campaigns. Set a rule to populate later user group as per the event or save a predefined limited user segment for personalized interventions.
Automate campaigns like push notifications, emails, triggers, NPS survey, qualitative surveys, referrals, etc. Drill down at each level to define a rule, select medium, schedule based on time or event to suit to your customers. Intervention made most impactful via plethora of options and rules.
Monitor and measure your goal-driven campaigns with detailed campaign analytics on notification, emails, referral, surveys and others. Define your next course of action or improve the current campaigns with these actionable insights allowing you to take personalized actions straight from the dashboard.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.