SmartKarrot Global Customer Success Survey 2020 SmartKarrot conducted an online anonymous Global Customer Success Survey 2020 across the Customer Success community. We received over 250 responses from 22 countries. The survey seeks to provide insights on how industry practitioners are managing Customer Success, what they are tracking, tools they are using and what they expect for 2020. Download The SmartKarrot Global Customer Success Survey 2020Insights Report Now SmartKarrot-Customer-Success-Global-Survey-2020 Download