Global Customer Success
Survey 2020

SmartKarrot conducted an online anonymous Global Customer Success Survey 2020 across the Customer Success community. We received over 250 responses from 22 countries.


The survey seeks to provide insights on how industry practitioners are managing Customer Success, what they are tracking, tools they are using and what they expect for 2020.


Download The SmartKarrot Global Customer Success Survey 2020

Insights Report Now

Resources & Insights


Customer Success Intelligence Podcast

In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

Articles & Blog

Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

Customer Success Surveys

We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

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winning customer outcomes at scale.