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A GUIDE TO IMPLEMENTING
CUSTOMER HEALTH SCORE

Learn how to create and implement a health scoring mechanism relevant to your organization

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WHY DO YOU
NEED THIS EBOOK?

Customer Health Score is top of mind for all organizations driving Customer Success. There is lot of advice and separate material on Health Score.

Do you have the time to sieve through?

Here you will find our consolidated research and step by step guidance on how to implement this important aspect of your business.

This is a practitioner’s viewpoint. We have learnt the hard way, and this is us sharing that learning with the community.

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THIS IS THE EASY TO
CONSUME GUIDE THAT...

Icon 1

Gives you a step-by-step
approach
to easily implement this for your organization

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Doesn’t expect you to track
all-the-things, but tells you
what is worth tracking
and
how to do it efficiently

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Does show you how you
can mature the score
over time as you scale

Every organization has its own needs when it comes to scores like this.
There is no one size fits all.
We show you how to configure this to your needs for your success.


You’ll love it.

WE DRIVE CUSTOMER AND PRODUCT SUCCESS FOR
VARIOUS ORGANIZATIONS.

We drive business success for various organizations and help them achieve these use cases:

  • Icon 1 Enhance product adoption and usage
  • Icon 2 Enhance product adoption and usage
  • Icon 3 Reduce onboarding time
  • Icon 4 Scale customer success operations
  • Icon 5 Create a “touchpoint” driven experience framework
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No one size fits all. Align to your business goals.

About the author

Author

As a highly successful entrepreneur and business operator, Arnab has over 20+ years of experience in connecting technology to business outcomes. His prior role led him to co-found and successfully exit a $250M+ valued technology business. At SmartKarrot, he currently drives the vision and operations for creating the integrated platform connecting customer, product and experience success.

ARNAB CHATTERJEE

https://www.linkedin.com/in/arnab1290/

About SK Logo

SmartKarrot helps drive business outcomes around life-time value,
retention, expansion, adoption, engagement and customer experience
One integration engine connecting behavioural analysis, strong
personalized engagement and automated actions.

This guide is written for successful practitioners who want to
sieve through the clutter and implement these best practices in
their functions and organizations the right way,
and as per what is relevant to them…

Which parameters to include, what weightages to provide, how
to make it configurable to pass the test of time…

Learn the simple way to implement this and more.