Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
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Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Still undecided? We can help!
Features and SDKs you can integrate into your apps.
Resources and insights straight to your inbox.
At your fingertips
One size cannot fit all. Assign weightages across multiple parameters and create customer health score dashboard that works for you in a few simple clicks.
Scores of onboarding may need more weightage on key milestones being achieved. At steady rate, you probably want to look at things differently. Cool. We have you covered.
Health scores to be tracked and used as an action initiator. In combination with SmartKarrot's early warning mechanism, account feeds and campaigns - the Smart Health Score becomes a very powerful tool for you to leverage.
Deliver consistent customer experiences and repeatable success with step-by-step prescriptive best practices.
Create right operational view across financials, CRM, support and usage. Get insights by phases, subscription tiers and drill down by CSM portfolios.
Get granular. Create population sets across accounts and user base. Event, trigger, demographics, device, browser. We have you covered!
Drive adoption and usage through the lifecycle. Leverage trigger driven in-application guidance.
Every touchpoint matters. Configure multi-channel communication including in-application to make the experience real time.
Configure multi-category survey and pulse feedback. Manage feature feedback, CSAT, NPS using our powerful trigger driven engine.
Manage your tech-touch customers end-end. Easy configurations for multi-channel touchpoints.
Who does what by when? Create, manage and track tasks across teams. Integrate your task management tool for a seamless experience.
Stakeholder change, usage drop, contract expiration, milestones missed are all early indicators. Create flexible and complex alert rules.
Save time and be more proactive and less reactive with over 20+ real-time, automated alerts, and identify at-risk clients and growth opportunities with ease.
Save time and effort while managing, analyzing, and optimizing your customerinteractions with touchpoint management.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
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