One size cannot fit all. Assign weightages across multiple parameters and create customer health score dashboard that works for you in a few simple clicks.
Scores of onboarding may need more weightage on key milestones being achieved. At steady rate, you probably want to look at things differently. Cool. We have you covered.
Health scores to be tracked and used as an action initiator. In combination with SmartKarrot's early warning mechanism, account feeds and campaigns - the Smart Health Score becomes a very powerful tool for you to leverage.
Deliver consistent customer
experiences and repeatable success with step-by-step prescriptive best
Create right operational view across financials, CRM, support and usage.
Get insights by phases, subscription
tiers and drill down by CSM portfolios.
Get granular. Create population
sets across accounts and
user base. Event, trigger,
demographics, device, browser.
We have you covered!
Drive adoption and usage
through the lifecycle.
Leverage trigger driven
Every touchpoint matters.
in-application to make the
experience real time.
Configure multi-category survey
and pulse feedback. Manage feature
feedback, CSAT, NPS using our
powerful trigger driven engine.
Manage your tech-touch
Easy configurations for
Who does what by when?
Create, manage and track tasks
across teams. Integrate your
task management tool for a
Stakeholder change, usage drop,
contract expiration, milestones
missed are all early indicators.
Create flexible and complex
Save time and be more proactive
and less reactive with over 20+
real-time, automated alerts, and
identify at-risk clients and growth
opportunities with ease.
Save time and effort while
managing, analyzing, and
optimizing your customer
interactions with touchpoint
Learn how to create and implement a health scoring
mechanism relevant to your organization