Early Warning System

Build Your
Customer Success
Early Warning System

And Avoid Surprises

Create real-time alerts based on events, triggers, milestones or a complex combination of these to get early indicators towards the customers health.

#earlydetection #gosmart

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Customer success early warning system
Real time early warning indicators

Acess Real-time Indicators
Straight From Your Dashboard

Your platform dashboard is the coffee view that you need to gear up for the day. Access all real-time alerts in a single view. Automate your customer success early warning system.

Create Complex And Nested Alerts
To Derive The Right Indicator

Turn the lagging indicators into leading indicators by creating complex rules across stakeholders changes, usage drop, contract expiration, milestones and many more.

Nested alerts
Actionable early warning view

Take Actions Instantly From The Early Warning View

Let the alert not be wasted. Take action straight from your dashboard - create task, a ticket, send a communication, notify team, or dive deeper to get the root cause. Everything that you need to turn red to green!

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PLAYBOOKS
(SUCCESS PLAYS)

Deliver consistent customer
experiences and repeatable success with step-by-step prescriptive best
practices.

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Augmented
Intelligence

Improve customer success operations with humanized tech intelligence to deliver unparalleled outcomes.

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360 VIEW OF
CUSTOMER

Create right operational view across financials, CRM, support and usage.
Get insights by phases, subscription
tiers and drill down by CSM portfolios.

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CUSTOMER
SURVEY

Configure multi-category survey
and pulse feedback. Manage feature
feedback, CSAT, NPS using our
powerful trigger driven engine.

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PRODUCT
ADOPTION

Drive adoption and usage
through the lifecycle.
Leverage trigger driven
in-application guidance.

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CUSTOMER
CAMPAIGNS

Every touchpoint matters.
Configure multi-channel
communication including
in-application to make the
experience real time.

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CUSTOMER
SEGMENTATION

Get granular. Create population
sets across accounts and
user base. Event, trigger,
demographics, device, browser.
We have you covered!

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CUSTOMER
HEALTH DASHBOARD

Make this relevant for you.
Easy configuration across
parameters and phases.

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CUSTOMER SUCCESS
AUTOMATION

Manage your tech-touch
customers end-end.
Easy configurations for
multi-channel touchpoints.

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CUSTOMER SUCCESS
OPERATIONS

Who does what by when?
Create, manage and track tasks
across teams. Integrate your
task management tool for a
seamless experience.

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ACCOUNT
INTELLIGENCE

Save time and be more proactive
and less reactive with over 20+
real-time, automated alerts, and
identify at-risk clients and growth
opportunities with ease.

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CUSTOMER
TOUCHPOINTS

Save time and effort while
managing, analyzing, and
optimizing your customer
interactions with touchpoint
management.

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Resources & Insights

NEW MICRO-PODCAST!

Customer Success Intelligence Podcast

In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

Listen wherever you get your podcasts.

View Episodes

Articles & Blog

Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

View Blog

Customer Success Surveys

We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

View Results

Take SmartKarrot for a spin

See how SmartKarrot can help you deliver
winning customer outcomes at scale.

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