Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Get new jobs sent straight to your inbox.
Title
Let us look at how the rules of transformation have changed the busine...
10 Oct, 2022
What changes do you need to incorporate into your customer success/acc...
27 Sep, 2022
How exciting will 2023 be for the account manager? Let us find out in ...
12 Sep, 2022
Is there a major difference between enterprise, SMBs, or mid-market cu...
09 Sep, 2022
Are you curious about different value-based SaaS pricing examples that...
06 Sep, 2022
What are the diverse ways to use transferable skills to help you land ...
25 Aug, 2022
Is it right to criticize Net Promoter Score (NPS)? In this blog, we pr...
23 Aug, 2022
Are you aware of the difference between QBR and EBR? If not, check out...
16 Aug, 2022
Do you wish to learn how to write a SaaS case study? If yes, check out...
26 Jul, 2022
Do you aspire to become a customer success professional? If yes, check...
25 Jul, 2022
Customer data silos have always been a challenge for any customer succ...
21 Jul, 2022
Customer success specialists are the first step in the hierarchy of th...
20 Jul, 2022
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.