Managing Churn during Covid-19: What Customer Success Can Do
Of the many dreaded fears that haunt customer success every now and then, is…
Insights
From the new
lens
How B2B SaaS Companies Can Gain Real Competitive Advantage through Customer Success
In B2B SaaS or any other business per se, the competitive advantage is an…
How to Set up Your Customer Advisory Board (CAB): 10 Best Practices
When brewing a new marketing communication program, it is a given that the client’s…
What Is Annual Recurring Revenue (ARR) in SaaS: How to (Correctly) Calculate and Use It
SaaS businesses have progressively realized the immense benefits of recurring revenue. That’s why they…
Why and How to Align Sales and Customer Success
When we talk about what part of the company is technically the inner voice…
How to Succeed as a Remote Customer Success Manager in the Covid Era
Restrictions and regulations are changing quicker than you can imagine. Covid Pandemic has caused…
