Customer Success | 6 MIN READ
May 16, 2022
As a customer success leader, you need to set the right example while going thro...
Customer Success | 6 MIN READ
May 4, 2022
Is there a real synergy between product managers and customer success managers? ...
Customer Success | 6 MIN READ
May 4, 2022
Every CSM needs to learn certain productivity hacks to excel in their field. In ...
Customer Retention | 7 MIN READ
Apr 15, 2022
As a CSM, have you ever wondered what are the customer retention books that can ...
Customer Success | 5 MIN READ
Apr 6, 2022
What are the pre-requisites for making customer success a company-wide initiativ...
Customer Success | 6 MIN READ
Mar 30, 2022
In this blog, we have discussed how the multi-product architecture for enterpris...
Customer Success | 3 MIN READ
Mar 28, 2022
There is an ongoing debate whether technical acumen is good to have skill or a m...
Customer Success | 8 MIN READ
Mar 16, 2022
In this write-up, we have discussed how CSMs can foster a culture of product exp...
Customer Success | 8 MIN READ
Feb 23, 2022
In this write-up, we discuss how to bridge the SaaS consumption gap from a custo...
Customer Success | 7 MIN READ
Feb 14, 2022
Here are some handy tips for CSMs to polish their active listening skills....
Customer Success | 11 MIN READ
Feb 7, 2022
A complete guide on how you can level up customer success operations (CS operati...
Customer Success | 7 MIN READ
Feb 4, 2022
Here’s our take on the growing importance of customer success managers in the ...
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliver
winning customer outcomes at scale.