Customer Success | 6 MIN READ
Mastering Customer Success Project Management: A Practitioner’s Guide
Feb 9, 2021
A customer success project management tool will enable Customer Success Managers...
Customer Success | 6 MIN READ
CSM-to-CSM Account Handoffs: A Guide to Perfect Customer Success Account Transitions
Feb 5, 2021
Customer success account transition is a very fragile stage with respect to cust...
Customer Success | 8 MIN READ
A Guide to Customer Success Career Paths
Feb 2, 2021
Wondering what lies ahead in a customer success career path? Here are few option...
Customer Success | 6 MIN READ
How to Implement and Succeed with CS Playbooks?
Jan 29, 2021
Customer Success (CS) playbooks optimize customer experience and improve how ser...
Customer Success | 6 MIN READ
Top 10 New Year Resolutions for Customer Success Managers in 2021
Dec 3, 2020
It is no wonder that the new year is the time for setting personal goals. If you...
Customer Success | 7 MIN READ
How to Leverage Account Intelligence to Drive Customer Success
Dec 1, 2020
While many companies have realized the importance of customer success, achieving...
Customer Success | 6 MIN READ
Top Customer Success Alerts and Notifications to be Automated
Oct 27, 2020
At the core of any customer success role is the need to ensure customers who hav...
Customer Success | 8 MIN READ
Customer Success Manager vs Account Manager: The Key Differences
Oct 20, 2020
The responsibilities of the customer success manager and account manager overlap...
Customer Success | 6 MIN READ
Customer Success vs Customer Satisfaction: What is the Difference and Why it Matters
Oct 9, 2020
The SaaS space offers the customers with various perks and benefits, that too on...
Customer Success | 6 MIN READ
The Essential Guide to Customer Empathy for Customer Success Managers
Sep 28, 2020
Humans want human contact – it’s textbook. We always lookout for someone who...
Customer Success | 6 MIN READ
Essential Email Etiquette for Customer Success Managers
Sep 28, 2020
It is a given that customers receive a ton of email notifications the whole day....
Customer Success | 7 MIN READ
How to Build and Scale a World-Class Customer Success Team
Sep 25, 2020
In the subscription-based economy, companies are progressively shifting from tra...
