Customer Success | 6 MIN READ
The Role of Automation in High-Touch Customer Success
May 4, 2021
High-touch customer success can be improved with the help of automation and tech...
Customer Success | 6 MIN READ
Common Customer Role Play Scenarios: A Guide for Customer Success Managers
Apr 22, 2021
What are some of the common customer role-play scenarios faced by a Customer Suc...
Customer Success | 5 MIN READ
How to Deal with Burnout as a Customer Success Manager
Apr 16, 2021
What is Customer Success Manager Burnout and how do we tackle that? Here are som...
Customer Success | 5 MIN READ
50 Questions Every Customer Success Manager Should Ask Their Customers
Mar 5, 2021
Knowing your customer deeply is important before you start serving them. Check o...
Customer Success | 6 MIN READ
Emotional Intelligence Skills Every Customer Success Manager Should Have
Mar 3, 2021
Emotional Intelligence is a must-have skill for a Customer Success Manager. Read...
Customer Success | 6 MIN READ
Mastering Customer Success Project Management: A Practitioner’s Guide
Feb 9, 2021
A customer success project management tool will enable Customer Success Managers...
Customer Success | 6 MIN READ
CSM-to-CSM Account Handoffs: A Guide to Perfect Customer Success Account Transitions
Feb 5, 2021
Customer success account transition is a very fragile stage with respect to cust...
Customer Success | 8 MIN READ
A Guide to Customer Success Career Paths
Feb 2, 2021
Wondering what lies ahead in a customer success career path? Here are few option...
Customer Success | 6 MIN READ
How to Implement and Succeed with CS Playbooks?
Jan 29, 2021
Customer Success (CS) playbooks optimize customer experience and improve how ser...
Customer Success | 6 MIN READ
Top 10 New Year Resolutions for Customer Success Managers in 2021
Dec 3, 2020
It is no wonder that the new year is the time for setting personal goals. If you...
Customer Success | 7 MIN READ
How to Leverage Account Intelligence to Drive Customer Success
Dec 1, 2020
While many companies have realized the importance of customer success, achieving...
Customer Success | 6 MIN READ
Top Customer Success Alerts and Notifications to be Automated
Oct 27, 2020
At the core of any customer success role is the need to ensure customers who hav...
