Customer Success | 13 MIN READ
Evolution of Customer Success: Past, Present, and Future
Jan 22, 2021
The evolution of customer success has walked the pages of the past, lived the pr...
Customer Success | 6 MIN READ
The Four Levels of Customer Satisfaction
Jan 19, 2021
Here are four levels of customer satisfaction that stand as a testament to glory...
Customer Success | 8 MIN READ
Customer Success and Product Team Collaboration
Jan 15, 2021
A strong Product and Customer Success relationship is critical for long-term suc...
Customer Success | 7 MIN READ
What Is Cost of Goods Sold (COGS) for SaaS? Where Does Customer Success Fit?
Jan 13, 2021
For any business to sustain and scale, it has to know and work around its profit...
Customer Success | 7 MIN READ
Customer Success in Healthcare Industry: Trends and Best Practices
Jan 12, 2021
With the growth of technology, the healthcare sector has adopted highly sophisti...
Customer Success | 6 MIN READ
Mastering Customer Touchpoints Management with the Right Customer Success Technology
Jan 6, 2021
More than 40 percent of customers choose to stick with a brand only if it offers...
Customer Success | 5 MIN READ
How to Build Resilience in Your Customer Success Team
Dec 23, 2020
The customer success niche in itself could be seen as a daunting task, if not de...
Customer Success | 6 MIN READ
What Is a Customer Portal and Why Is It Important for Customer Success
Dec 23, 2020
Didn’t you just adore your first pocket money or your first car or the first t...
Customer Success | 6 MIN READ
What Is Customer Training and What Are Its Benefits? How to Implement a Customer Training Program?
Dec 23, 2020
When businesses are on a constant rampage to find themselves an edge, it is no s...
Customer Success | 6 MIN READ
Ongoing Value Realization: The Secret to Long-Term Customer Success
Dec 22, 2020
For any business in general, it is important to know how much customers matter. ...
Customer Success | 6 MIN READ
Customer Success Qualified Lead (CSQL): Everything You Need to Know
Dec 21, 2020
If you are a customer success professional, you get to collaborate with many oth...
Customer Success | 6 MIN READ
The LAER Model and Customer Success: All You Need to Know
Dec 11, 2020
If you are into customer success (CS) then you must already be knowing that the ...
