Customer Success | 5 MIN READ Income from Outcomes Jan 11, 2023 Income from Outcomes - It enables your business customers to thrive whilst incre... Read More |
Customer Success | 5 MIN READ 2023 Agenda: Max (and adapt) the Power of NPS for Your Customer Success (CS) Strategy Jan 4, 2023 Net promoter score (NPS) is one of those must-have metrics for customer experien... Read More |
Customer Success | 11 MIN READ What Is Augmented Intelligence? How Can It Help in Customer Success & Account Management? Dec 6, 2022 Augmented intelligence has become a crucial factor for success in customer succe... Read More |
Customer Success | 15 MIN READ Land & Expand: Why Your Customers Should Be Your Next Growth Engine! Nov 22, 2022 Land and expand strategy is a relatively fresh concept in the customer success w... Read More |
Customer Success | 11 MIN READ Why Nifty Account Onboarding Is the Shortest Path to Great Account Servicing Nov 14, 2022 Account onboarding is said to be like a goldmine for B2B SaaS organizations. In ... Read More |
Customer Success | 12 MIN READ How Does the Augmented Intelligence Framework Work for Customer Success / Account Management? Oct 31, 2022 Are you aware of how the augmented intelligence framework works for customer suc... Read More |
Customer Success | 14 MIN READ Expansion Revenue Management: The Final Frontier for Mature Customer Success / Account Management Teams Oct 13, 2022 Do you know the final frontier for mature customer success/account management te... Read More |
Business Tips | 7 MIN READ Rules of Business Transformation: From ‘Retention’ Mindset to ‘Expansion’ Mindset! Oct 10, 2022 Let us look at how the rules of transformation have changed the business mindset... Read More |
Customer Success | 7 MIN READ Tweak Your Customer Success / Account Management Playbooks for the Enterprise Customers Sep 27, 2022 What changes do you need to incorporate into your customer success/account manag... Read More |
SaaS | 8 MIN READ What is Expansion Revenue? How Does One Calculate and Track the NRR Walk? Sep 26, 2022 In this blog, we talk about expansion revenue and the diverse ways you can compu... Read More |
Customer Success | 10 MIN READ Improving Customer Health Score: An Essential Guide for Customer Success Teams Sep 23, 2022 Customer success teams always try hard to improve customer health scores. Some a... Read More |
Customer Success | 6 MIN READ The Secret to a Great Product Roadmap: Involve Customer Success in the Planning Sep 19, 2022 Find out why involving the Customer Success department might be your game-changi... Read More |