Customer Success

Top 7 Customer Success Manager Skills

Customer success management involves building customer-focused relationships that are collaborative, goal-focused, and able to adapt as customer needs evolve. The customer success process must also be highly scalable, as SaaS company success depends on the ability to operationalize meeting customer goals, ensuring use, and optimizing processes to keep customers subscribed. A Customer Success Manager is…

customer-success-strategy-convergence

The Customer Success Strategy

Convergence of Customer Success, Product Success and Experience Success Customer Success is a long-term, scientifically engineered, and professionally directed strategy for maximizing customer and company sustainable proven value. Most of the Customer Success strategy initiatives are tasked with churn reduction. But a more meaningful approach would be to gather the right data from various customer touchpoints,…

20 Customer Success Statistics in 2020

20 Customer Success Statistics in 2020

Read about the top 20 customer success statistics in 2020. Customer success is one way to ensure that your customers will happily remain subscribers. It is an ongoing process that can involve many factors depending on your product and your customers’ needs. Unlike traditional customer service and satisfaction business models, which are reactive, customer success…

Customer Success Quotes

Top 20 Customer Success Quotes

Top 20 quotes on product experience, churn management, customer retention, customer experience, customer success management, customer loyalty, customer advocacy, etc. from thought leaders across various industries that impact the customer success efforts. From their years of experience, they share words of wisdom that can help understand and change customer success operations for better efficiency and…

Customer Experience

SmartKarrot Receives 2 Awards From B2B Software Experts

A leading business software review site recently awarded SmartKarrot two major recognitions: the 2019 Great User Experience and Rising Star Awards. CompareCamp assessed each aspect of SmartKarrot and concluded that the software offers better insights and the ability to intervene customers through personalized communications to influence their behavior and increase overall customer lifetime value. Our platform offers…

CSMs collaborate

Which areas should your customer success managers (CSMs) collaborate on?

It’s easy to think of customer success management as an ongoing dialogue between a SaaS customer and an assigned Customer Success Manager (CSM). However, this mindset highlights the critical difference between account management under a traditional sales model and the type of relationship-based customer success management necessary for SaaS company success. Customer success results when…