Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Create surveys to get timely feedback from your customers.
Manage, analyze, and optimize your customer interactions.
Create groups across accounts and users.
Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, surveys, and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Get new jobs sent straight to your inbox.
The SmartKarrot team is committed to empowering the Customer Success community. Our team works hard to keep on top of the latest CS positions from around the globe, at all skill levels.
Published May 19, 2020
Role: Customer Success ManagerLocation: San Mateo, CA, USOrganization: EvisortAt Evisort CSM will be involved in all aspects of account management, training, support, driving value, and being a trusted client partner by serving as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support. Represent the voice of the customer to provide inputs to the core product, marketing, and sales teams. Collaborate with the development team to set up or configure the software platform as per customers’ requirements. Apply here: https://jobs.lever.co/evisort-2/9554116f-cdb1-4be8-98e8-932e853d6b96 Role: Customer Success ManagerLocation: Los Angeles, CA, USOrganization: AlphaAs a CSM at Alpha, You’ll need to be adaptive, help invent new processes and interact with customers on a daily basis to drive adoption and engagement. Proactively own and manage a portfolio of accounts, becoming customers’ trusted advisor by understanding their key initiatives, internal processes, and desired outcomes. Work closely with customers as well as alpha’s product, research, and marketing teams in order to help the customers by providing continuous training, support, and updates in correlation with the Alpha product road-map. Apply here: https://alphahq.com/careers/?gh_jid=4577682002 Role: Customer Success ManagerLocation: New York, USOrganization: AlphaAs a CSM at Alpha, You’ll need to be adaptive, help invent new processes and interact with customers on a daily basis to drive adoption and engagement. Proactively own and manage a portfolio of accounts, becoming customers’ trusted advisor by understanding their key initiatives, internal processes, and desired outcomes. Work closely with customers as well as alpha’s product, research, and marketing teams in order to help the customers by providing continuous training, support, and updates in correlation with the Alpha product road-map. Apply here: https://alphahq.com/careers/?gh_jid=4739408002 Role: Client Success ManagerLocation: Remote, USOrganization: Cornerstone OnDemandClient Success Manager (CSM) will act as the primary contact for the customers/clients and takes ownership of Cornerstone’s relationship with the client business process owner, providing counsel and guidance aimed at ensuring their successful experience with Cornerstone. You will be responsible for supporting the client’s adoption and overall satisfaction. Serve as an internal advocate for the client, helping to drive support and achieve their business objectives. Apply here: https://cornerstone.csod.com/ux/ats/careersite/2/home/requisition/4520?c=cornerstone Role: Customer Success ManagerLocation: Sydney, AustraliaOrganization: Integral Ad ScienceIntegral Ad Science is seeking an experienced Customer Success Manager who is passionate about making an impact, driving ROI for their clients, and forging high-level relationships with agencies and marketers directly. The primary focus of this role is to shorten time to value realization, build strong relationships with key stakeholders, and ultimately achieve renewals for the most valued accounts. Act as the lead point of contact and Own client meetings, including presenting product training, data analysis, strategic business reviews and additional engagement modules. Partner with Sales and Client Services to successfully onboard, retain, grow and engage at a high level with client accounts. Apply here: https://integralads.com/careers/job-openings/?gh_jid=2184202 Role: Customer Success ManagerLocation: Munich, GermanyOrganization: MedalliaAs a Customer Success Manager, you will manage the client relationship throughout the customer life cycle. The main goals of the role are to measure and realize value, drive product adoption and expansion of Medallia’s product suite. You will be responsible for the holistic health of the customer by facilitating strategic direction besides partnering with their sales, professional services, product and marketing teams.Apply here: https://jobs.medallia.com/job/customer-success-manager-germany/b922fce4-b5f6-4ebf-a6a8-7357df0a4324 Role: Customer Success ManagerLocation: Tokyo, JapanOrganization: CybereasonIn this role, you will have to act as a trusted adviser to the clients, ensuring they get the best out of the Cybereason solutions. Identify and articulate how their solution supports the achievement of the Customer’s strategic business goals. Collaborate with the Sales Team for customer renewals, proactively identify and prioritize resources as well as effort according to perceived risk, potential growth, strategic value and renewal timeframe. Apply here: https://jobs.cybereason.com/details/?gh_jid=1536308
Published May 18, 2020
Role: Customer Success LeaderLocation: San Francisco, USOrganization: BlendBlend is seeking a Customer Success Leader who can drive the growth and scale. Drive the strategic and operational plan for the next phase of their CSO, accounting for operational, organizational and system needs. Develop cohesive strategies for customer retention and partner with cross-functional teams to prioritize and implement the strategies across the customer lifecycle. You will report to the Head of Customer Success and help drive efficient and scalable practices across the organization to provide better service to their customers. Apply here: https://blend.com/company/careers/opening/?oid=eecc3f1b-ab43-43be-a996-518a3afd5d20 Role: Enterprise Customer Success ManagerLocation: Austin, Texas, USOrganization: Pendo.ioEnterprise Customer Success Manager owns the customer experience and drives customer outcomes through deep relationships, learning the customers’ business and mapping their needs to deliver top-class product experiences that create value to customers. Over time, the CSMs grow into trusted advisors to the customers and product experts in Pendo’s technology. Apply here: https://boards.greenhouse.io/pendo/jobs/4518133002 Role: Customer Success ManagerLocation: Newyork, USOrganization: RiveryAs part of this role, you will drive adoption and outcomes leading to renewals and expansion across a portfolio of clients while delivering and communicating ROI for their clients, throughout the customer lifecycle. Establish strong relationships with key stakeholders and decision-makers within client teams to drive advocacy and education. Apply here: https://rivery.io/career/customer-success-manager/ Role: Customer Success ExecutiveLocation: Newcastle upon Tyne, EnglandOrganization: ZeroLightIn this role, you will be involved in assisting the team in all aspects of enabling SpotLight users to achieve success in their use of the product, including providing user support, user account management, demonstrating the product, educating customers, booking and delivering training sessions, documenting user metrics feedback, commercial activities and more. Apply here: https://zerolight.com/careers/130b1df1_customer-success-executive Role: Customer Success ManagerLocation: Chichester, GB, EnglandOrganization: LinnworksIn this role, you will provide advice and assistance to the Enterprise and Sales teams during contract renewal/upsell to help maximise the Lifetime Value (LTV) of clients. Work with the Support team to understand and analyse client-facing issues allowing them to be efficiently resolved.Apply here: https://www.linnworks.com/careers-uk/customer-success-managers Role: Customer Success SpecialistLocation: Mumbai, IndiaOrganization: Selekt.inIn this role, you will be a core part of Client Relationship Building; communicate with clients to build and sustain relationships. Take regular feedback from the client on products, services, performance and take care of all Client Communication. Liaising with the development team and customer to make sure deliverables are accurate and are on time. Apply here: https://tinyurl.com/y893zenl
Published May 15, 2020
Role: Senior Customer Success Manager, Customer Success ManagerLocation: Remote, USOrganization: InforCustomer Success Manager provides customers with dedicated resources that will guide and help customers achieve maximum value from their investment. The CSM brings micro-vertical expertise and an understanding of the customer’s challenges and how Infor technology can help the customer meet their business goals. Apply here: https://tinyurl.com/y66lflnt Role: Client Engagement ManagerLocation: Westminster, CO, USOrganization: CoalfireAs a client Engagement Manager, you will respond to inbound sales leads to qualify and generate new business opportunities and expand Coalfire’s relationship by addressing broader client security needs through additional Coalfire service sales. Apply here: https://careers-coalfire.icims.com/jobs/3298/client-engagement-manager/job Role: Customer Success ManagerLocation: Plano, Texas, USOrganization: OmnigoAs a Customer Success Manager, you will take the lead in ensuring that customers are getting value from Omnigo’s products and services. You will promote retention of customers and work to ensure an overall positive experience with our solutions. Customers should view you as an advocate and steward of their long-term success. Apply here: https://apply.workable.com/omnigo/j/A483DE69B3/ Role: Customer Success ManagerLocation: London, UKOrganization: BlueJeans NetworkIn this role, you will proactively build relationships, identify and mitigate risk and expand product adoption within a specified book of business. Quarterback internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations and other teams which directly impact overall customer success and drive customer growth.Apply here: https://www.bluejeans.com/job?id=ohBHcfwv Role: Customer Success Manager – APAC/ANZLocation: SingaporeOrganization: MendixIn this role, you will have to understand the client decision making process and organization structure and then lead the customer through their own customer journey leveraging best practices and expert advice. Apply here: https://jobs.lever.co/mendix/f9fdd3bb-a755-44ef-95ab-bda9025452ed Role: Customer Success Manager (Radius)Location: Shanghai, ChinaOrganization: ImpactIn this role, you will work directly with Solutions Architects and Specialists to ensure the customers are trained and supported on the Partnership Cloud product. Build exceptional rapport and long-lasting relationships with clients in your portfolio through regular check-ins, QBRs and in-person meetings. Apply here: https://boards.greenhouse.io/impact/jobs/4723679002
Published May 14, 2020
Role: Renewal Account ManagerLocation: Los Altos, CA (Potential for the Remote U.S.)Organization: Contrast SecurityThe Renewal Account Manager is responsible for the renewal of customer subscriptions in their assigned territory; this includes customer notification of upcoming renewal, discussing changes to their contract, and providing quotes directly to customers. In this role, you will own, drive and manage the renewal process, which will include working with customers, partners, resellers as well as Contrast sales and customer success personnel. Apply here: https://jobs.lever.co/contrastsecurity/7a102429-be08-4f31-85c5-1bc16f2b0ea6 Role: Customer Success Manager – Strategic AccountsLocation: San Francisco, CAOrganization: SisenseAs a Customer Success Manager, you will be the primary advocate for the customers. You’ll be responsible for understanding their ever-evolving business needs, collaborating internally and externally to ensure strategic outcomes are continually met. Apply here: https://www.sisense.com/careers/?gh_jid=1991778 Role: Customer Success Manager, WestLocation: Foster City, CAOrganization: ExabeamThe Customer Success Manager is responsible for developing and expanding customer relationships that promote retention and loyalty leading to a successful renewal. As a CSM at Exabeam, you will be responsible for ensuring the successful adoption of Exabeam solutions which will lead to world-class customer experience and customer retention. Apply here: https://jobs.lever.co/exabeam/9b6ab3c1-45a4-4fe1-b19f-8ca7a8b2c17b Role: Internship – Customer Success RepresentativeLocation: Montreal, CanadaOrganization: FollowAnalyticsIn this role, you will ensure the correct setup and maintenance of the FollowAnalytics environment for clients throughout the duration of their subscription. From an operational point of view, assist with the implementation of the products as quickly and effectively as possible, assist the technical teams in planning and instrumenting the SDK, lead technical, marketing and training workshops. Apply here: https://followanalytics.com/jobs/montreal/internship-customer-success-representative/ Role: Customer Success ManagerLocation: Sydney, AustraliaOrganization: Veeva SystemsThe Customer Success Manager will provide strategic guidance to named Veeva CRM customers and increases the value they get from Veeva CRM. In addition, the CSM will identify and promote best practices for the management of a SaaS CRM program. Apply here: https://jobs.lever.co/veeva/ff10b240-dd7d-4f28-a40d-691dc26d649d Role: Customer Success ManagerLocation: Tokyo, JapanOrganization: Veeva SystemsThe Customer Success Manager will provide strategic guidance to named Veeva CRM customers and increases the value they get from Veeva CRM. In addition, the CSM will identify and promote best practices for the management of a SaaS CRM program. Apply here: https://jobs.lever.co/veeva/81601601-82b3-4353-a8c9-44fe83fb9416 Role: Associate Customer Success ManagerLocation: Bangalore, IndiaOrganization: ClouderaThe Associate CSM is a critical role that ensures the ability of Customer Success to scale and provide success activities across all customer segments through a high-ratio, low-touch engagement model. This role focuses primarily on driving retention and adoption and therefore excels at risk recognition and mitigation in order to continuously assess customers and prioritize how and where they spend their time. Apply here: https://cloudera.wd5.myworkdayjobs.com/External_Career/job/India-Bangalore-HWX/Associate-Customer-Success-Manager_200451
Customer Success Featured
8 min read
Income from Outcomes - It enables your business customers to thrive whilst increasing your company’s…
11 Jan 2023
Net promoter score (NPS) is one of those must-have metrics for customer experience. It shows…
04 Jan 2023
In this write up, learn and understand top 7 dysfunctions of the Client Partner Role…
16 Dec 2022
Get Customer Success jobs sent straight to your inbox.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.