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Published June 19, 2023
Role: Customer Success Manager Location: United States (Remote) Organization: CryptoRecruit As a Customer Success Manager, you’ll be the main point of contact for clients and cultivate enduring connections. The organisation needs a customer champion that will collaborate closely with the product team to promote important consumer needs and spot new opportunities. Establish a relationship of trust as a trusted advisor with key clients, customer stakeholders, and executive sponsors. Ensure the timely and effective delivery of our solutions in accordance with the goals and expectations of the customer. Provide unambiguous updates to internal and external stakeholders on the status of monthly and quarterly initiatives. Predict and monitor important account data. Apply here: https://www.linkedin.com/jobs/view/3637855960/ Role: Customer Success Specialist Location: England, United Kingdom (Hybrid) Organization: ClickJobs.io As a Customer Success Specialist, you’ll be daily managing project of all Fliplet app projects. Work with the client and internal teams to build plans strategically for next apps and projects. Assist the team in developing concepts for new initiatives and enhancing current applications while incorporating user feedback. Actively interact and communicate with all parties involved in your app initiatives, giving them regular updates and attending to their needs. Apply here: https://www.linkedin.com/jobs/view/3637889894/ Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Mooven As a Customer Success Manager, you’ll be executing our strategy requires you to integrate and improve current plans to sell in accordance with a 12-month value realisation map and its corresponding maturity model, as well as to make sure that we adopt this as a repeatable procedure throughout the region. When onboarding new clients, you’ll be teaching them how to use our system and the features they need to know in order to finish their particular tasks and quickly see the results and benefits they’re hoping for. Additionally, you’ll be regularly developing, enhancing, and optimising our customer onboarding playbooks to help users of our product quickly embrace it and see its advantages. Putting our CS playbooks into practise for real customers. Apply here: https://www.linkedin.com/jobs/view/3634531224/ Role: Customer Success Specialist Location: Sydney, New South Wales, Australia (On-site) Organization: KPMG Australia As a Customer Success Specialist, you’ll be the go-to person for support issues for KPMG Origins clients. Use your subject-matter expertise to establish precisely how we will handle support issues. Ensure that all technological needs are satisfied for continued success and customer support. Oversee technological partners and solutions to provide KPMG Origins with best-in-class customer support services. Keep up knowledge of your industry and market segments, and incorporate it into your consultative selling and product creation. Update new pipeline prospects that result from customer assistance by working with account managers. Apply here: https://www.linkedin.com/jobs/view/3634535492/ Role: Customer Success Associate Location: Sydney, New South Wales, Australia (Hybrid) Organization: Hatch As a Customer Success Associate, your primary responsibility as a founding member of our increasing team will be to foster the growth of our brand-new host community. Your duties will vary from helping multi-car hosts expand their businesses to creating our teaching content to assisting in the development of our onboarding process, so no two days will ever be the same. Understanding statistics and being able to analyse data can help you see trends and offer suggestions for ongoing improvement. Apply here: https://www.linkedin.com/jobs/view/3634538670/
Published June 16, 2023
Role: Sr. Customer Success Implementation Manager Location: United States (Remote) Organization: Lyra Health As a Sr. Customer Success Implementation Manager, you’ll serve as the main implementation lead for Lyra’s biggest employer segment, Major/Key segment employer clients (30,000+ lives), keeping constant touch with the customers’ benefits team members and other important stakeholders to ensure launch preparation. As soon as a contract is signed, work closely with the sales and customer success teams to guarantee a smooth customer handoff. Managing, carrying out, and troubleshooting technological procedures necessary to deploy Lyra’s client benefit successful. Track overall launch preparedness with Customer Success, meet deadlines, and assess launch success together. Apply here: https://www.linkedin.com/jobs/view/3632370575/ Role: Customer Success Manager Location: rankfurt, Hesse, Germany (On-site) Organization: DER Touristik As a Customer Success Manager, you’ll care for existing and prospective business partners throughout the whole media sales process. Creation of customised cross-media marketing communication strategies. Presentation, approval, and optimisation of cross-media marketing communications plans as well as coordination of implementation with the contracted touchpoints (digital and stationary/offline). Monitoring the campaign’s success and ensuring goal attainment through documentation in reports and communication to all stakeholders, as well as the implementation of optimisations and learnings. Sales support includes input and preparation of reports on multi-channel advertising inventories, campaign plans, and data insights as well as definition and preparation of cross- and upselling initiatives. Apply here: https://www.linkedin.com/jobs/view/3637701709/ Role: Customer Success Manager Location: Hamburg, Hamburg, Germany (On-site) Organization: join.com As a Customer Success Manager, you’ll be taking new area of responsibility. Able to establish a personal relationship level to assist with and advice for Bestands customers. Telephone, email, and online chat inquiries. Assistance with the use of our many online tools for customers. Creation of specialised products as well. Apply here: https://www.linkedin.com/jobs/view/3636007532/ Role: Customer Success Manager Location: Munich, Bavaria, Germany (Remote) Organization: Workpath As a Customer Success Manager, you’ll give helpful advice and direction on how to implement and establish successful OKR-based strategy using our solution. Give information on how to effectively integrate OKRs into currently operating processes (such as KPIs, performance management, project management, and portfolio management). Identify customers’ needs and challenges in order to position more Workpath services and software offerings that will aid them in addressing these. Apply here: https://www.linkedin.com/jobs/view/3635610017/ Role: Customer Success Representative Location: Barrie, ON, Canada (On-site) Organization: 6ix Management As a Customer Success Representative, you’ll ensure that all departments are fully aware of and in sync with one another by meticulously tracking, organising, and documenting all interactions with current customers and possible new leads. Maintain communication with both current clients and potential leads in order to fulfil the firm’s membership requirements. By networking with other Customer Success Representatives who have seen success in the area of the problem you are experiencing, you can conduct research and find solutions for client problems. To increase your degree of achievement, attend additional training sessions and seminars offered by the company. Create lasting connections with customers to guarantee their brand’s delight. Apply here: https://www.linkedin.com/jobs/view/3637560376/
Published June 15, 2023
Role: Customer Success Manager Location: London, England, United Kingdom (Remote) Organization: SOAX As a Customer Success Manager, you’ll make success plans for clients that list their key success criteria, success measures, and potential problems along with advice. In order to keep a positive relationship, you should identify any problems that can affect customer satisfaction. Forecast portfolio growth, shrinkage, and churn. Where necessary, establish “get well plans” for accounts that are not doing well. Manage all notes and updates for every customer in the CRM and customer platform tool to give insight throughout the entire firm. To ensure the greatest possible use of the programme, implement best practises with the client. Apply here: https://www.linkedin.com/jobs/view/3636862157/ Role: Digital Customer Success Manager Location: Plano, TX, United States (Hybrid) Organization: Leadr As a Digital Customer Success Manager, you’ll be constructing a scalable digital CSM approach with “one to many” resources as a focus. Working cross-functionally to achieve goals with customer success, product marketing, sales, and senior leadership. Using data, marketing, resources, and training to increase value and partner adoption. For our partners, we develop webinars, in-app instructions, and other digital tactics that put people first. Engaging each client in your clientele on a regular basis. Gaining self-assurance and conducting yourself admirably in interactions with customers Apply here: https://www.linkedin.com/jobs/view/3631392318/ Role: Operations Analyst, Customer Success Location: San Diego, CA, United States (Remote) Organization: Turquoise Health As a Operations Analyst, Customer Success Manager, you’ll support the Customer Success and Implementation Teams with the standardisation, enhancement, and adoption of best practises, tools, and systems. Manage the use of Zendesk to increase the efficiency of the support teams, including keeping an eye on the support queue and ticketing. Give outstanding customer service and promptly respond to customer support concerns. Work closely with the CS team members to guarantee operational effectiveness throughout the whole customer journey. Apply here: https://www.linkedin.com/jobs/view/3635094678/ Role: Customer Success Manager Location: Phoenix, AZ, United States (Hybrid) Organization: Trainual As a Customer Success Manager, you’ll work together with clients to determine their success criteria and create strategic plans that will help them reach their objectives. Make sure customers have access to product knowledge and advice so they can fully appreciate the benefits and features of our offerings. Conduct routine client check-ins and company evaluations to gauge success, spot areas for development, and confirm alignment with their goals. To ensure that customers are getting the most out of our goods and services, we should communicate best practises, industry insights, and relevant resources. Apply here: https://www.linkedin.com/jobs/view/3631388417/ Role: Non-Profit Customer Success Manager Location: Atlanta, GA, United States (Remote) Organization: Togetherwork As a Customer Success Manager, you’ll have to give clear direction for sales materials, articulate the features and advantages of the product. Help our development team improve and innovate our goods by working together. For devoted customers and increased retention, cultivate long-lasting relationships. Recognise their corporate goals and how our goods help them. Encourage feature adoption by providing advice on best practises for product use. Give the Product Management and Support staff feedback. Cooperate with Support to proactively fix issues. Keep thorough records of all interactions with customers. Apply here: https://www.linkedin.com/jobs/view/3635098135/
Published June 14, 2023
Role: Customer Success Manager Location: San Francisco, CA, United States (Remote) Organization: Beyond As a Customer Success Manager, you’ll be securing possibilities for new product upsells, existing product upgrades, and yearly subscription renewals. Promoting client adoption, re-engagement, and satisfaction for the designated book of accounts. Proactively predicting the chances for retention and upgrade by conducting strategic research on your book of business. Engaging with important stakeholders on a frequent basis to make sure that client goals are being accomplished. Apply here: https://www.linkedin.com/jobs/view/3634300926/ Role: Sr. Customer Success Manager Location: Chicago, IL, United States (Hybrid) Organization: Intelliswift Software As a Sr. Customer Success Manager, you’ll be responsible for the client’s overall success with the customer, including planning, client health, adoption of multiple solutions, and quantifiable impact. Serve as the main point of contact for the Customer throughout their whole lifetime, establish quantifiable success strategies with precise outcomes, and make sure that there is consistent communication between internal and external audiences at all levels. Apply here: https://www.linkedin.com/jobs/view/3630962884/ Role: Customer Success Manager Location: Washington, DC, United States (Hybrid) Organization: Akraya, Inc. As a Customer Success Manager, you’ll be giving consumers advice on best practises during the implementation phase. Create plans for shared success and offer assistance to clients who are having trouble. Encourage wholesome customers to collaborate more and increase their utilisation. Architect customer recommendations in collaboration with customer success architects. Uphold constructive interactions with a variety of clientele. Apply here: https://www.linkedin.com/jobs/view/3630968270/ Role: API Customer Success Specialist Location: London, England, United Kingdom (On-site) Organization: Delinian As API Customer Success Specialist, you’ll identify and engage potential customers for our API product offering across all regions (EMEA, US, and APAC) in collaboration with our account managers and account executives. Showcase our solutions to customers, respond to their unique API questions, and (if necessary) refer them to our API tech specialist. Effectively onboard new clients, ensuring that all users are prepared for success and can realise ROI right away. If necessary, do follow-up or refresher training. Deliver specialised engagements (such workshops) that assist clients in getting the most out of Fastmarkets API-related services before and after signing to establish a relationship with the client. Apply here: https://www.linkedin.com/jobs/view/3635443303/ Role: Customer Success Manager Location: Bedford, England, United Kingdom (Hybrid) Organization: Verifile Limited As a Customer Success Manager, you’ll partner with Verifile’s clients, ensuring that their business needs are recognised, developing and carrying out a strategic account strategy with the client, and offering specialised solutions that are in line with the desired outcomes and exhibit value. Participate in routine customer review meetings to talk about how goals and objectives are progressing. Provide guidance to our clients on how to enhance performance, lower hiring risks, and boost return on investment. Make sure that our products are utilised properly and appreciated as a crucial component in the effective running of their organisation. Apply here: https://www.linkedin.com/jobs/view/3636205714/
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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