Identify, monitor, and execute timely account expansions with real-time reports and indicators.
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Define and track onboarding by phase, user progress, account, and portfolios.
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Get a complete view of your customer and all their moving parts.
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Create the right scoring system for your organization.
Create alert rules that are flexible.
Create surveys to get timely feedback from your customers.
Manage, analyze, and optimize your customer interactions.
Create groups across accounts and users.
Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, surveys, and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
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Improve decision making and actions for enhanced outcomes.
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Track Account Plans with Objectives, Priorities, Risks et al.
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The SmartKarrot team is committed to empowering the Customer Success community. Our team works hard to keep on top of the latest CS positions from around the globe, at all skill levels.
Published January 11, 2023
Role: Customer Success Director Location: Remote, United States Organization: Electus Global Education Co, Inc As a Customer Success Director, you will develop an understanding of each customer’s objectives with the product and define a strategy for supporting the customer in achieving those objectives. Provide day-to-day support to customers. Proactively identify and troubleshoot any issues that would result in low engagement or customer churn. Conduct historical reviews of account performance to identify and pursue expansion opportunities within the customer base. Deliver market-driven insights and use cases to inform the technology roadmap. Turn customers into champions and meet or exceed KPIs including net revenue retention.Apply here: https://www.linkedin.com/jobs/view/3434652546/
Role: Director of Customer SuccessLocation: Remote, Seattle, WA, United States Organization: TEAL As a Director of Customer Success, you will develop and implement a well-defined Customer Success playbook, forming an industry-leading Customer Success organization that supports aggressive growth. Establish a scalable enterprise offshore Tier I Customer Service team, including developing a budget, identifying a viable location, initial staffing, training, and tooling for operational go-live. Architect a holistic enterprise-level Customer Success framework including service policies, procedures, and standards that scale to support present and future business needs. Oversee Customer Service and Solutions staff hiring and performance, providing coaching and guidance when needed, while partnering with team leads to ensure operations are running smoothly and aligned with quality standards.Apply here: https://www.linkedin.com/jobs/view/3434456393/
Role: Customer Success ManagerLocation: Vilnius, Vilniaus, Lithuania (Hybrid) Organization: INVENIAM As a Customer Success Manager, you will be the single and only point of contact for users on the customer’s side. Act as a bridge between the customers and the technical team. Establish a trustworthy relationship with the customers. Upsell services and products with the brand image. Guarantee customers’ long-term loyalty.Apply here: https://www.linkedin.com/jobs/view/3430337802/
Role: Customer Success ManagerLocation: Remote, Greater Toronto Area, Canada Organization: SALUS As a Customer Success Manager, you will take ownership of a portfolio of customers and work proactively to onboard, train, drive adoption and maintain high levels of customer retention. Build meaningful relationships with customers by communicating consistently and effectively while providing a high level of service and support. Become an expert in product offerings and stay on top of all new features and releases. Collaborate across the organization to facilitate the evolution of internal best practices, product features, and Sales & Marketing efforts. Play a key role in CS projects including customer education initiatives and optimization of processes to facilitate growth and scalability.Apply here: https://www.linkedin.com/jobs/view/3428727615/
Role: Director of Customer SuccessLocation: Remote, Germany Organization: Gilbert Meher As a Director of Customer Success, you will develop the Customer Success business unit, ensuring that processes are in place so that complex projects can be handled at any time. Ensure projects are delivered for key accounts on time, within the budget, and at a high level. Build a Customer Success organization to support customers from onboarding and training, through to long-term digital transformation projects. Representing the voice of customers and influencing internal stakeholders by promoting a customer-centric mindset. Apply here: https://www.linkedin.com/jobs/view/3431397998/
Published January 10, 2023
Role: Customer Success Lead Location: Remote, Canada Organization: Testimonial Hero As a Customer Success Lead, you will be developing and managing value-based relationships with the highest-value accounts with a focus on agreement completion and retention. Delivering quarterly Business Reviews to demonstrate value and ROI to the customer base. Developing Customer Success assets, working collaboratively with Marketing, CX, and Sales teams to establish and refine customer materials and solutions. Refining and adding to the initial strategy laid out in sales for key accounts through collaboration with all key internal and external stakeholders. Implementing a defined strategy to aid and hold clients accountable to their overall video goals from the timing of production to using the videos to gain ROI.Apply here: https://www.linkedin.com/jobs/view/3425824973/
Role: Head of Customer SuccessLocation: Remote, Boulder, CO, United States Organization: Perennial As a Head of Customer Success, you will develop, implement, and manage an integrated customer success and account management program that aligns with commercial and operations targets. Oversee the end-to-end customer journey, including onboarding, program management, retention, and expansion opportunities that drive account-level revenue growth in carbon offsets, supply chain reporting, and future offerings. Coordinate all stages of the project implementation post-sales, including planning, execution, and delivery of carbon offsets and associated developer services. Grow annual year-over-year contracted revenue, and fully realized margin by developing relationships with key decision-makers and operational stakeholders in strategic accounts. Develop a deep understanding of strategic accounts and create operational alignment by running quarterly business reviews.Apply here: https://www.linkedin.com/jobs/view/3429645343/
Role: Team Lead, Customer SuccessLocation: Sydney, New South Wales, Australia (Hybrid) Organization: Yotpo As a Team Lead of Customer Success, you will manage the day-to-day performance of a team of 6-8 Customer Success Managers. Ramp up CSMs’ knowledge of the platform and internal operations. Develop the digital marketing, e-commerce and consulting skills of the SMB CSM teams through continued education, with the intent of forming CSMs who become key stakeholders in the success of the customers. Be the point of escalation for all communications with customers. Track team metrics and report performance data to CS leadership on a regular basis. Meet predefined retention and revenue goals, and drive an accurate, iterative forecast. Embody company culture and maintain high team engagement.Apply here: https://www.linkedin.com/jobs/view/3433163285/
Role: Customer Success Associate Location: Sydney, New South Wales, Australia (On-site) Organization: Techium Consulting Group As a Customer Success Associate, you will act as the primary customer success support for the senior team, responding to inquiries and requests in a timely and professional manner. Collaborate with the customer success team to identify and address any issues or challenges faced by clients. Help clients onboard onto the platform, providing training and support as needed. Assist with the creation of documentation and resources to help clients effectively use the platform. Work with the administration team to ensure that client accounts are properly set up and maintained.Apply here: https://www.linkedin.com/jobs/view/3427094864/
Role: Customer Success SpecialistLocation: Remote, United Kingdom Organization: Xytech SystemsAs a Customer Success Specialist, you will partner with the Solutions Consultants on assigned accounts to educate clients on the optimal implementation of MediaPulse within their business. Establish and maintain customer relationships by acting as a trusted advisor to individual clients. Track client escalations and minimize customer churn. Analyze customer data to improve customer experience. Assist in directing clients from the on-prem platform to the modernized cloud platform. Work with the technical teams to provide world-class support and services. Apply here: https://www.linkedin.com/jobs/view/3427081748/
Published January 9, 2023
Role: Customer Success Manager Location: London, England, United Kingdom Organization: HiBob As a Customer Success Manager, you will build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions. Manage a portfolio of accounts with a focus on adoption and usage. Work closely with the customers with the drive to help them change their work and achieve their business goals. Become a trusted advisor and ambassador of change in customers’ workplaces. Become the customer advocate in collaborating with the Product, Development, Marketing, and Sales teams. Protect existing revenue streams and identify opportunities and risks. Assess client health and develop strategies to mitigate churn. Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning, and execution.Apply here: https://www.linkedin.com/jobs/view/3426254041/
Role: Customer Success LeadLocation: Sydney, New South Wales, Australia (Hybrid) Organization: Edward Mann As a Customer Success Manager, you will be collaborating with clients to help them get the most out of products. Managing a team of 6+ to ensure they are helping deliver value to clients. Coaching & Mentoring. Creating and managing success plans for clients to grow their use of the product. Working with the product and development team to share customer insights and feature ideas. Improving and/or creating improved customer success processes and systems. Ensuring that all clients have the best possible experience with the product, enhancing the ability to up/cross-sell.Apply here: https://www.linkedin.com/jobs/view/3428617124/
Role: Customer Success SpecialistLocation: Brisbane, Queensland, Australia (On-site) Organization: EventsAir As a Customer Success Specialist, you will effectively co-ordinate, manage and document multiple customers’ onboarding and training projects. Devise and deliver customized plans for customer event projects from the configuration. Understand and uncover key learning pathways for the customer to determine the best approach and plan for their onboarding. Prepare the most appropriate training plan for each customer using the Online Learning Management platform and coaching sessions. Conduct online training/meetings for the customers. Share & document your knowledge of the customer and their specific use of the software to support and other internal stakeholders. Manage internal and external communications. Report on risks, issues, and dependencies.Apply here: https://www.linkedin.com/jobs/view/3388577684/
Role: Director of Customer SuccessLocation: Remote, Colombia Organization: OnceHub As a Director of Customer Success, you will be in charge of delivering a seamless customer experience across all stages and touchpoints in the customer journey. Drive global initiatives to improve customer support, activation, onboarding, expansion, and retention. Ensure that the customer team works in collaboration with all other business functions. Lead, manage and direct the daily operations, 24/7 staffing, and resource planning for the department. Own policies, processes, tools, and procedures that ensure effortless customer support and consistent, high-quality interactions. Implement measures to capture and track customer satisfaction and establish a customer-centric culture in the organization. Establish performance metrics, service levels, and requirements for objectively measuring service levels and team performance. Apply here: https://www.linkedin.com/jobs/view/3428620133/
Role: Head of Customer SuccessLocation: Paris, Île-de-France, France (On-site)Organization: CybelAngelAs a Head of Customer Success, you will lead a global team of Customer Success Managers in charge of building trust, delivering value, and enabling growth within the Enterprise customer base. Drive Customer outcomes: ensure customer loyalty, create long-lasting relationships, and meet the customers’ expectations. Reach and surpass your net retention targets, including churn prevention and up/cross-sell. Measure appropriate KPIs, forecast net retention accurately, and enhance the efficiency of all Customer Success related activities. Ensure the agility and scalability of your team’s structure and organization during growth, working with enablement teams on documentation and training. Foster cross-team collaborations between your teams and the rest of the company. Apply here: https://www.linkedin.com/jobs/view/3426512330/
Published January 6, 2023
Role: Head of Customer Success Location: San Jose, CA, United States Organization: Resolve Biosciences As a Head of Customer Success, you will recruit, manage, and develop the team of CTAs and DSAs. Act as the main global technical leader for the company accountable for customer success. Optimize and communicate sample preparation guide to the customer base while working with the internal applications team to expand the set of available protocols and use cases on the platform. Ensure robust connectivity between cross-functional experts as it pertains to customer support and ensuring the best possible analytical outcomes. Monitor rapidly evolving needs of the market to both iterate support deliverables to meet customer needs and advise the company on requirements shifting requirements.Apply here: https://www.linkedin.com/jobs/view/3423621606/
Role: Head of Customer SuccessLocation: Manchester, England, United Kingdom (On-site) Organization: Evotix As a Head of Customer Success, you will develop a solid and trusting relationship between the various, different departments. Reset customer expectations where required to work towards the changing lifecycle of the customer. Actively train the team on the playbook and reinforce plays as appropriate. Ensure customer-facing materials are up-to-date and being utilized. Adoption pack, webinars, user groups, product updates, knowledge base, training materials, customer promotional tools, etc. Listening to the Voice of Customer and providing this valuable feedback and sentiment to internal teams, to support initiatives to improve customer experience. Encourage the team to get customers to document and share success stories, such as case studies, blogs, referrals, and webinars.Apply here: https://www.linkedin.com/jobs/view/3422111633/
Role: Customer Success LeadLocation: London, England, United Kingdom (Hybrid) Organization: Codex Recruitment As a Customer Success Lead, you will expand, lead, motivate and train the Customer Success team. Be ready to establish and execute the best customer experience strategies including onboarding and upselling. Set goals and expectations for individuals and monitor performance. You should act as a point of escalation for the team. Drive productivity and performance and collaborate with other teams to implement new processes, problem-solve, and train. Create and maintain a great atmosphere for the team.Apply here: https://www.linkedin.com/jobs/view/3424676964/
Role: Customer Success Team LeaderLocation: Cheltenham, Victoria, Australia (On-site) Organization: LiveChatMonitoring.com As a Customer Success Team Leader, you will develop and maintain positive relationships. Oversee and respond to incoming inquiries from current and prospective customers, via email, phone, website, etc. Liaise with different Heads of Departments and their teams. Develop outreach programs with the support of the team. Working with prospects/new clients to set up online services (training provided). Meetings (over the phone and via zoom) with current clients about their current needs and successes, and challenges and provide initiative solutions that services can provide (training provided). Data cleansing to keep the current customer base up to date and ensure we are offering opportunities relevant to their business.Apply here: https://www.linkedin.com/jobs/view/3422725235/
Role: Customer Success ManagerLocation: Remote, Dubai, United Arab Emirates Organization: Builder.ai As a Customer Success Manager, your responsibilities include pre-sales support – providing product expertise to support sales teams. Ownership of the onboarding process so customer onboarding happens successfully and within the target timeframe so they can quickly experience the business value. Defining and implementing customer training and enablement programs for your product or region to ensure customer product adoption. Effective ongoing support and resolution of customer query in a timely manner to drive continued product success. Promote value through customer experience. Review customer complaints and concerns and seek to improve the overall customer experience. Conduct weekly and monthly review of core customer success KPIs to ensure your portfolio of customers are hitting their health metrics. Apply here: https://www.linkedin.com/jobs/view/3429126452/
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