Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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The SmartKarrot team is committed to empowering the Customer Success community. Our team works hard to keep on top of the latest CS positions from around the globe, at all skill levels.
Published November 22, 2022
Role: Director of Customer Success Location: Houston, TX (Hybrid) Organization: Homebase As a Director of Customer Success, you will scale a global team and organization that is relentless in driving amazing customer experiences and aligned to the company’s culture of respect for customers, employees, and mission to serve small businesses. Consistently meet targets for customer satisfaction, issue resolution, cross/up-sell, and the economics of customer care organization. Build an engine for positive team growth across recruiting, training, management, and operations. Create a productive, high-energy, and achievement-oriented team environment. Be the voice of your team to other departments and leadership – escalate issues that impact the customers or inhibit the employee’s ability to succeed. Evolve and scale a service organization that improves activation and upsells in a product-led, support-driven environment.Apply here: https://www.linkedin.com/jobs/view/3365672396/
Role: Director, Customer SuccessLocation: Remote, United States Organization: iHeartMedia As a Director of Customer Success, you will work with the SVP, Digital Solutions and lead the efforts for operational excellence of the Account Management team. You will partner with leadership across sales, ops and account management to ensure governance and standard best practices are not only in place but followed. You are expected to identify, assess and improve the workflow of, where possible, teams through operational efficiencies by way of systems/tools, automation or adjustments to the existing processes. You’re accountable for the leads of each functional area on adherence & compliance to the standard best practices to deliver high-quality services.Apply here: https://www.linkedin.com/jobs/view/2805706970/
Role: Customer Success DirectorLocation: England, United Kingdom Organization: Splunk As a Customer Success Director, you will drive customer success strategies and work collaboratively to help selected strategic customers roadmap a solution to achieve their business objectives. Set and monitor performance targets and metrics for the UK team CSM organization. Provide communication to customers regarding the new product capabilities and use cases, as well as help them meet desired outcomes. Meet with Senior Leaders of the company’s most strategic accounts and help guide their commercial vision utilizing the platform and technology. Function as a liaison between customers and various teams at the firm (Account team, Education & Training, Professional Services, Products, etc.).Apply here: https://www.linkedin.com/jobs/view/3294700942/
Role: Head of Customer SuccessLocation: London, England, United Kingdom (Hybrid) Organization: Fitch Learning As a Head of Customer Success, you will actively lead and own the delivery of the learning programs we provide from the company side, being both key client contact and local escalation point. Supporting such local delivery of global programs managed from other regional centers. Design and execute the operational implementation project plan for the programs we deliver and manage it according to best practices (working closely with the existing Project Management Office). Own and have accountability for achieving the client’s learning outcomes and delivering world-class customer success from Onboarding to Delivery, to post-delivery satisfaction, and continued learning through to billing.Apply here: https://www.linkedin.com/jobs/view/3335295047/
Role: Head of Customer SuccessLocation: Remote, New Zealand Organization: Orah (Previously Boardingware) As a Head of Customer Success, you will standardize and refine the template for a Success Plan for customers across all segments. Define and oversee lifecycle processes/touch points, including executive sponsor programs, EVR process, “listening points” eg. NPS, usage metrics, etc. Identify areas for continuous improvement. Define and monitor the up-sell/cross-sell pipeline. Continuously research and learn from best practices in the industry. Manage and execute customer success activities like onboarding, training, customer support, customer success management, renewals, Cross-sell/up-sell. and Customer Advocacy. Apply here: https://www.linkedin.com/jobs/view/3365994876/
Published November 21, 2022
Role: Sr. Director Customer SuccessLocation: San Diego, CA, United States (Hybrid) Organization: Workiz Inc. As a Sr. Director of Customer Success, you will develop and execute a strategy to increase customer retention and satisfaction. Manage a team of customer success managers. Work with other departments to ensure that the customers are getting the most value from the products and services. Monitor and analyze customer feedback to identify areas for improvement. Identify and implement new ways to improve the customer experience. Collaborate with sales and marketing to create and execute customer acquisition and retention plans. Provide leadership and guidance to the customer success team. Ensure that the customers are happy and get the most value from the products and services. Apply here: https://www.linkedin.com/jobs/view/3368175067/
Role: Customer Success LeadLocation: Houston, TX, United States (On-site) Organization: Kongsberg Digital As a Customer Success Lead, you will be leading the client through the phases of the engagement model. Lead client projects and orchestrate the team of experts toward the desired business outcome. Develop material such as value propositions, business case development, analysis of data and return on investment projections, project plans, and customer road maps to assist the client through their transformation. Provide insights to customers about the product to ensure that they get the most out of the services with the aim of helping grow the customer base. Monitor user behavior and proactively consult to understand the customers’ needs fully and actively solve pain points. Build trust-based solid relationships with clients and internally. Apply here: https://www.linkedin.com/jobs/view/3363215241/
Role: Customer Success ManagerLocation: Remote, United States Organization: Board International As a Customer Success Manager, you will drive adoption, value realization, and ROI throughout your portfolio of customers and build a trusted advisor relationship to facilitate successful renewals and identify an expansion pipeline. Facilitate the communication between customers and internal Board teams such as Sales, Support, Community, and Product – and external teams via the Partner network. Safeguard high CSAT/NPS scores, and improve customer relationships to reduce detractors and passives. Play a pivotal role in ensuring the company meets Targeted Gross Renewal Rates and Targeted Net Retention Rates.Apply here: https://www.linkedin.com/jobs/view/3275897257/
Role: Customer Success ManagerLocation: Federal Territory of Kuala Lumpur, Malaysia (Hybrid) Organization: JustLogin As a Customer Success Manager, you will understand customer outcomes by communicating with customers, analyzing customer health metrics, oversee NPS programs. Represent the voice of the customer to provide input into every core product, and customer experience process. Collaborate closely with team members to support renewals and expansion opportunities. Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. Being the main point of contact between the company and a number of named accounts. Apply here: https://www.linkedin.com/jobs/view/3365134354/
Role: Customer Success Officer Location: Sydney, New South Wales, Australia (Hybrid) Organization: Superhero As a Customer Success Officer, you will uAct as the first point of contact for customers navigating through the platform. Solve customer queries in time-sensitive situations. Contribute to the operating procedures of the team and the broader business. Collaborate with cross-functional teams to execute company objectives. Gather customer feedback and liaise with CS Leaders on ways to improve the Superhero customer experience.Apply here: https://www.linkedin.com/jobs/view/3364873971/
Published November 17, 2022
Role: Head of Customer Success Location: Remote, United States Organization: Voxie As a Head of Customer Success, you will mentor and inspire a team of high-performing Customer Success Managers. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Help create a Customer Success Playbook that fosters an environment of success and accomplishment. Consolidate product feedback provided to CSMs from customers and act as a customer advocate to the Product and Engineering teams. Support CSMs in identifying at-risk and low-engagement customers. – Create strategic plans to improve the health of these customers. Act as the escalation point for the customers. Apply here: https://www.linkedin.com/jobs/view/3359340313/
Role: Director of Customer SuccessLocation: Dallas, TX (On-site) Organization: Take Command As a Director of Customer Success, you will set the overall vision and strategic plan for a book of business for critical clients, focusing on driving product adoption, leading a positive customer experience, and driving growth through renewals and net retention improvements. Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement. Drive operational practices to track the performance of teams and individuals. Work closely with Growth management to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks). Reduce churn and drive new business growth. Apply here: https://www.linkedin.com/jobs/view/3363643377/
Role: Customer Success ManagerLocation: Dubai, Dubai, United Arab Emirates (On-site) Organization: VIWELL As a Customer Success Manager, you will engage regularly with assigned portfolio of customers via strategic and operational discussions to evaluate needs and strategic direction. Closely collaborate with cross-functional teams (sales, marketing, product) to plan and deliver customer delight & account growth. Measure, track, analyze and report key account metrics. Analyzing industry and market trends. Map and benchmark competition and share best practices. Ensure internal alignment on account strategy by partnering with cross-functional teams to develop and execute account plans that result in customer references, retention and account growth. As the customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed.Apply here: https://www.linkedin.com/jobs/view/3359530481/
Role: Customer Success ManagerLocation: Kuwait (Hybrid) Organization: Halian As a Customer Success Manager, you will be Responsible for developing a positive customer experience and fostering healthy working relationships. Act as a bridge between the delivery, managed services, and the sales team. Establish clear client retention goals. Keep informed and process milestones for the clients and employees to work toward. Assist customers with setting up and navigating projects or products. Promote the value of the product, solution, or service. Upsell services and products. Promote value through customer experience. Assist in creating case studies and use cases. Review customer complaints and concerns and seek to improve the customer experience. Apply here: https://www.linkedin.com/jobs/view/3349307238/
Role: Customer Success Team LeadLocation: Sydney, New South Wales, Australia (Hybrid) Organization: Stake As a Customer Success Team Lead, you will ensure great communication between the CS team and the broader business with regard to new CS-related processes, product and feature updates, and other requests from customers. Understand, diagnose and propose the best approach in dealing with customer escalations, whilst championing internal policies and processes. Ensuring diligent resource management for the team, based on ticket volumes, team headcount and time-off, project commitments, and any other relevant factors. Manage the ticketing system, including optimizing communication, automation, and documenting resources internally. Work with CS Project Leads on the team allocation to support project requirements while maintaining the required quality and speed standards in ticket resolution. Apply here: https://www.linkedin.com/jobs/view/3363628229/
Published November 16, 2022
Role: Associate Director, Customer SuccessLocation: Canberra, Australian Capital Territory, AustraliaOrganization: DatacomAs an Associate Director of Customer Success, you will have a Customer Focus– this role is supporting a large, complex customer. You’ll build a long-term trust-based relationship, ensuring to develop and execute a strategic account plan that is aligned with the value of the client and company. Have a Growth Focus – setting a vision and associate plan for the development of a strong, growing, and profitable customer account. You’ll introduce innovative solutions to grow the business’ footprint and maintain the relevance of Datacom’s services. Apply here: https://www.linkedin.com/jobs/view/3361576893/
Role: Customer Success DirectorLocation: Mannheim, Baden-Württemberg, Germany (Hybrid) Organization: ABB As a Customer Success Director, you will support Customer Success Managers in defining, implementing, and applying customer success management policies. Ensure successful implementation of the service sales strategy, to profitably achieve qualitative and quantitative targets for services. Analyze service market potential, with full focus on installed base (IB), and ensure active customer success management is executed with maximal upsell/X-sell. Lead and develop the Service sales team to exceed the sales targets through high performance in order to ensure high levels of customer satisfaction and deliver customer value realization. Ensure from a process perspective that the customer feels there is a continuum, a smooth handover from Sales to CSM & to Services Operations. Apply here: https://www.linkedin.com/jobs/view/3361299958/
Role: Director of Customer SuccessLocation: New York, United States (Hybrid) Organization: EX.CO As a Director of Customer Success, you will lead the Customer Success Team and develop the vision, goals, objectives, delivery, and priorities for the department. Play a key role in a high-paced cross-functional team, liaising with executives and other leaders in the company in an inspiring manner with Product, engineering, and sales teams to help improve the self-service experience in light of company goals. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ environments operationally healthy. Close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value. Apply here: https://www.linkedin.com/jobs/view/3358779136/
Role: Customer Success ManagerLocation: Remote, CanadaOrganization: NumeratorAs a Customer Success Manager, you will manage client relationships and client health after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure success. Establish and execute a Customer Success Plan that ensures value delivered for the customer over time and the adoption of contracted product solutions across key user groups. Be an advocate and advisor for all assigned clients by understanding their business deeply and helping them leverage the solutions to help them grow through outreach, training, and overall ongoing connectivity with key stakeholders and user groups.Apply here: https://www.linkedin.com/jobs/view/3361841610/
Role: Director, Customer SuccessLocation: Vancouver, BC (Hybrid) Organization: STEMCELL Technologies As a Director of Customer Success, you will own the client relationship and engage with client leadership. Lead, develop, implement, and manage Customer Success strategy and goals, including the creation and implementation of policies and procedures. Accountable for Customer Success in reviews of RFP, contracts, and contract amendments, which includes reviews, approvals, and negotiations. Influence and lead peers and team to foster a culture of collaborative learning and continuous improvement. Lead, manage, coach, develop and evaluate direct reports through regular one-on-one and team meetings; set team goals, conduct performance reviews; make compensation recommendations for direct reports. Apply here: https://www.linkedin.com/jobs/view/3361946519/
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