Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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The SmartKarrot team is committed to empowering the Customer Success community. Our team works hard to keep on top of the latest CS positions from around the globe, at all skill levels.
Published November 15, 2022
Role: Customer Success Manager Location: Cincinnati, OH (On-site) Organization: Motion RecruitmentAs a Customer Success Manager, you will own and efficiently manage multiple accounts, brands, and programs. Develop a fluent understanding of all program-specific goals and objectives. Apply knowledge of company products and programs to provide strategic input to sales. Collaborate and foster effective working relationships with internal teams (Client Success, client sales, operations, research, creative, IT) and external teams (direct clients and media/creative agencies). Successfully translate client input and objectives into clear direction for internal teams. Assume ownership of projects from initiation to completion to ensure client/agency/sales/Client Success.Apply here: https://www.linkedin.com/jobs/view/3361214584/
Role: Customer Success Manager Location: Remote, United States Organization: OracleAs a Customer Success Manager, you will develop long-term partnerships with designated customers to ensure they become and remain successful by realizing the full value of their Oracle investment and ensuring renewal of the SaaS subscription. Be responsible for maintaining a high level of customer happiness by advising on product/implementation standard methodologies and providing product adoption and release guidance while serving as a liaison between their customers and Oracle’s internal operations. Identify product expansion/upsell opportunities. Review key application statistics and supporting information to identify standard methodology opportunities. Interact with key customer contacts and advise on standard methodologies for maximum utilization of their specific applications. Be responsible for sharing information across the organization via defined methods. Apply here: https://www.linkedin.com/jobs/view/3353691606/
Role: Customer Success Director, GlobalLocation: Remote, United Kingdom Organization: MultiplierAs a Customer Success Director, you will strategize team growth and distribution of work based on the client’s requirements. Construct scalable processes to help the team cope within a startup environment, continually adapting design frameworks, training and onboarding mean to suit changing needs. Work closely with the customers and internal cross-functional teams to ensure the best customer experience is delivered continuously. Ensure customers are successfully onboarded to Multiplier in accordance with their success goals. Monitor and communicate the product/service adoption metrics to provide customers with insight and drive their engagement.Apply here: https://www.linkedin.com/jobs/view/3361038060/
Role: Head of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Ultimate Asset As a Head of Customer Success, you will build and define a customer success strategy to ensure customers see value in using the platform. Establish them as a key partner of their customers. Detect upsell opportunities, and work closely with the sales team to help keep the sales funnel. Work closely with the other senior managers in the business. Apply here: https://www.linkedin.com/jobs/view/3361119358/
Role: Customer Success Manager Location: Remote, Australia Organization: Zycus As a Customer Success Manager, you will provide support delivery management of premier issues and services designed to improve customer operational health in assigned accounts. Maintain support delivery plans that sales can use in the future for renewals. Manage the delivery and follow-ups of proactive support designed to reduce costs and reactive support cases. Evaluate, estimate (time/cost/quality) & execute change requests. Define processes for delivering solutions effectively with high quality, productivity, and early / on-time delivery. Create ROI and Value proposition to the customer for continued renewal of contracts and business growth. Work with the Customer Success team in drafting Contracts/amendments for renewals. Apply here: https://www.linkedin.com/jobs/view/3361121799/
Published November 14, 2022
Role: Director of Customer SuccessLocation: Cambridge, MA, United States (On-site)Organization: Volta Labs, Inc.As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy. Develop framework for the Technology Access Program (TAP) to span from “demo lab” to field placements. Work with customers to define objectives and deliverables, monitor progress, provide support, and convert TAP data into assets (papers, conference proceedings, application notes, sales collateral, etc.). Manage TAP in close collaboration with Product Development and Marketing, and report back to Senior Management and internal stakeholders. Contribute to application development including the design of experiments and collateral development.Apply here: https://www.linkedin.com/jobs/view/3160069798/
Role: Customer Success Manager Location: Remote, United StatesOrganization: QASourceAs a Customer Success Manager, you will own the overall relationship with assigned clients. Ensure retention and satisfaction of all assigned clients. Aid clients in achieving their goals. Grow accounts in their book of business. Be timely in responses, 24 hours turnaround SLA. Work cross-functionally with engineering to deliver unified business goals. Overlap with the India engineering team to sync on account status, roadblocks and growth opportunities. Remain on top of customer news and new features, and use insights in every meeting to obtain growth. Apply here: https://www.linkedin.com/jobs/view/3357207692/ Role: Senior Customer Success (B2B Accounting Fintech)Location: Remote, United KingdomOrganization: TellerooAs a Senior Customer Success, you will be the first hire in the Customer Success function, and they’re looking for you to build out processes that will enable their and clients’ businesses to grow. Be the main point of contact for the accountants and a small number SME’s. Run training sessions with partners about new products and opportunities. Power the growth of clients through a proactive advisory in its products and services. Work closely with the Head of Product to determine new features for clients based on their needs. Manage time-sensitive projects in a fast-paced, highly entrepreneurial environment with little supervision.Apply here: https://www.linkedin.com/jobs/view/3360038100/
Role: Customer Success LeadLocation: Melbourne, Victoria, Australia (Hybrid)Organization: ZellerAs a Customer Success Lead, you will be managing individual contributors and team leads, with a focus on skills, culture, scalability and leadership by example. This includes day-to-day management/coaching, career development/pathing and team structuring. The building process, systems and procedures that allow Customer Success to scale operations across multiple time zones, and markets and expanded diverse product portfolios. Designing, implementing and operating key processes that enable support and provide support to the merchants, such as dispute resolution, escalations and exception management. Act as a liaison/referral/escalation to other functions including Risk and Compliance Operations, and Marketing and Sales. Continuous improvement of support operating model design and implementation from systems, data, and processes to people. Apply here: https://www.linkedin.com/jobs/view/3359789194/
Role: Customer Success ManagerLocation: Auckland, New Zealand (Hybrid) Organization: Re-LeasedAs a Customer Success Manager, you will create policies and procedures that optimize the customer experience. Create a community based on customer engagement through value-add initiatives for the customer base. Gather and communicate feedback from your customers to ensure the internal teams are focused on the voice of the customer. Act as a product expert and be the face of the firm for your customer base. Provide technical support and training to customers when needed and facilitate upskilling to increase customer engagement and net retention. Assist in educating the customer on the best ways to utilize the products based on their business needs, resulting in upselling opportunities.Apply here: https://www.linkedin.com/jobs/view/3320160002/
Published November 11, 2022
Role: Sr. Customer Success ManagerLocation: American Fork, UT (Hybrid)Organization: JourneyfrontAs a Sr. Customer Success Manager, you will build relationships with customers, resolve concerns, and continually delight them with a positive, customer-centric attitude. Provide a proactive customer strategy focused on hiring accuracy. Measure customer progress against company goals and identify/address areas of improvement. Assist customers in realizing the full value of the platform and discover ways to add additional value. Increase usage activity and adoption within the customer base and drive expansion into other business units. Serve as a customer advocate inside the organization, helping customers receive the proper priority for resolving technical issues and building desired features. Develop and maintain customer retention programs and KPIs as well as maintain high CES and NPS scores. Apply here: https://www.linkedin.com/jobs/view/3347071356/
Role: Customer Success DirectorLocation: Remote, United StatesOrganization: VonageAs a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to shepherd customers through an optimal customer journey that engenders strong satisfaction, supports high levels of product utilization, and enables true business value attainment. Maintain an effective account governance process in collaboration with customers’ key stakeholders as well as the internal account team. Manage customer interactions in a manner that establishes credibility and trust as a business advisor to a specified portfolio of accounts. Support the marketing programs that develop customer-specific case studies and references. Apply here: https://www.linkedin.com/jobs/view/3350727657/
Role: Customer Success ManagerLocation: Pescara, Abruzzi, Italy (On-site)Organization: tangooAs a Customer Success Manager, you will manage and grow a portfolio of key agency accounts with a data-driven approach. Understand core needs and pain points of clients: give solutions and potential alternatives through upselling or cross-selling. Planning and monitoring the full project according to the client’s goals. Cooperating with the team to provide the client with the best solutions on all digital media. Ensuring campaigns are delivering and meeting performance targets whilst providing optimization and recommendations when necessary. Work with Product Management to help define features and drive enhancements to the Product Specialists. Apply here: https://www.linkedin.com/jobs/view/3354165467/
Role: Customer Success Manager Location: London, England, United Kingdom Organization: VaricentAs a Customer Success Manager, you will serve as the main point of contact and liaison between clients and Varicent. Represent the voice of the customer to provide input into every core product, marketing, and sales process. Lead renewals and expansion opportunities for their customers. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping to grow our customer base. You will craft joint customer success plans that include agreed-upon scope, shared metrics, user engagement, the sophistication of usage, adoption plans, timelines, and communication, and eliminates barriers to customer advocacy and expansion. Apply here: https://www.linkedin.com/jobs/view/3348026890/
Role: Customer Success ManagerLocation: Remote, AustraliaOrganization: SEVENROOMSAs a Customer Success Manager, you will do Customer Success Management: Manage your book of business ensure customer health, and adoption to achieve gross-and-net retention revenue targets, and identify opportunities to pass to our account development teams. Develop success plans to ensure customer goals are achieved with support from 7R product and service offerings. You’ll build long-lasting relationships and become a trusted advisor to your clients and executive sponsors. Data-Focus: Maintain data integrity to track key account metrics, specifically return on investment. You will then analyze your findings and make recommendations to optimize for maximum revenue. Apply here: https://www.linkedin.com/jobs/view/3351162989
Published November 10, 2022
Role: Director – Customer SuccessLocation: New York, NY (Hybrid)Organization: RoktAs a Director of Customer Success, you will be mastering the functionality of the platform, and utilizing the insights and data to optimize campaigns across your portfolio to deliver on individual and client KPIs. Work alongside the sales team to uncover marketing goals and identify relevant Solutions for leading Global, Regional, and National businesses. Create and manage an effective team relationship between all relevant stakeholders. Support the broader team in new business growth and the ownership of client strategy and ongoing strategic account recommendations to drive client return. Developing relevant marketing reports and client-facing account proposals with the support of cross-functional teams. Build and maintain strong direct client relationships with designated media agencies. Apply here: https://www.linkedin.com/jobs/view/3353220790/
Role: Head of Customer SuccessLocation: Remote, United StatesOrganization: RxDefineAs a Head of Customer Success, you will manage and nurture executive relationships with customers, including management of executive-level escalations. Manage the team’s development and execution of action plans to achieve identified customer outcomes for named accounts by establishing critical goals or other key performance indicators. Direct growth plan development at named accounts to increase adoption/utilization of existing offerings and demand/consumption of new offerings. Drive operational rigor across customer success both internally and across clients, e.g., for items like client launches, QBRs, etc. Responsible for making sure we have very solid processes in place that move from paper into practice. Apply here: https://www.linkedin.com/jobs/view/3344874708/
Role: Associate Director, Customer SuccessLocation: London, England, United Kingdom (On-site)Organization: Moody’s AnalyticsAs an Associate Director, Customer Success, you will lead a team of KYC Customer Success Managers. Be responsible for the day-to-day management of the team members toward defined goals. Partner with Principal CSMs to develop best practices and procedures to improve KYC CSM operations, creating process maps as necessary to ensure the successful implementation and onboarding of clients. Report on team activities and progress toward team goals and initiatives to Senior Management. Engage with problematic and at-risk accounts as issues arise to find creative solutions and improve the client experience. Demonstrate success with increased renewal rates, reduced attrition, and NPS scores. Apply here: https://www.linkedin.com/jobs/view/3353434385/
Role: Customer Success SpecialistLocation: Ho Chi Minh City, Vietnam (On-site)Organization: JobHopinAs a Customer Success Specialist, you will work with the Customer Success team to ensure top customer satisfaction by resolving issues and finding quick, viable solutions through the main communication channels (calls, emails, and chats). Turn distressed customers/situations into opportunities to delight customers through product knowledge, retraining efforts, and exceptional communication skills with a positive attitude. Conduct engaging onboarding walkthroughs to train new customers on the functionality and effective applicable user settings. Update and manage customer account records to maintain current needs, and update service agreements, and contact information via CSM. Work with the Sales team to focus on building relationships with customers to ensure renewals, via planned and focused engagements. Apply here: https://www.linkedin.com/jobs/view/3345823201/
Role: Director of Customer SuccessLocation: Remote, GermanyOrganization: BeekeeperAs a Customer Success Manager, you will Partner with customers to understand their strategic goals, priorities, and desired business outcomes. Interact and engage with customers on all levels (incl. VPs and Directors) and different personas (Comms, HR, IT, Operations, Frontline). Establish a trusted/strategic advisor relationship with assigned customers and drive continued value for solutions and services. Work with customers to build and execute a successful plan that establishes critical goals and key performance indicators. Manage a portfolio of accounts post-implementation, being their dedicated Success Manager, focusing on growing adoption, and ensuring retention, expansion, and satisfaction. Provide coaching and best practices to improve the adoption of Beekeeper and expand usage into new use cases. Apply here: https://www.linkedin.com/jobs/view/3354110293/
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