Articles & Blog
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
Unlock Customer Potential
Give your customer-obsessed teams a boost with SmartKarrot’s
intelligent solutions to manage, retain, and grow customers.
NEW PRODUCT
Digitize Standard Procedures
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Average Rating of 4.5 / 5
From “cost centre” to “revenue centre”.
As Customer Success teams evolve, they require intelligent, new-age tools to support them.
Renewals
Smarter and more efficient renewal management.
Account Expansion
Easily identify, manage, and close new opportunities.
Adoption
Improve usage and sentiment before it’s too late.
Scale & Efficiency
Take advantage of automated operations and save time.
From “close and move on” to “close and expand”
Keep up with targets by enabling growth in your existing accounts.
Account Expansion
Easily identify, manage, and close new opportunities.
Net Promoter Scores
Proactively improve usage and get higher NPS.
Engagement
Manage your relationships and optimize every touchpoint.
Scale & Efficiency
Take advantage of automated operations and save time.
From slow and bland to fast and engaging.
First impressions matter. Showcase your product and make sure your customers are set up for success.
Speed & Accuracy
Structure and optimize operations for better onboarding.
Consistency at Scale
Standardize your process with future growth in mind.
Engagement
Manage your relationships and optimize every touchpoint.
Scale & Efficiency
Take advantage of automated operations and save time.
From Net New Sales to Net Recurring Revenue.
Better insights allow you to drive consistent improvements and growth. Be aware and be in control.
Visibility
Data and dashboards that are tailored to your needs.
Notifications
Intelligent insights straight to your inbox as often as you want.
Added Value
Improve your NPS, NRR, and overall company value.
High ROI
Automate your operations and focus on the bigger picture.
SMARTKARROT OVERVIEW
Tap into growth.
Whether you need to optimize the customer journey, increase upsells, or scale your operations, SmartKarrot is here for you.
Customer management features your teams will love.
Integrated Data
See all your customer information with simple, easy-to-use views.
SmartPlaybooks
Ensure consistency of activities by including all relevant roles.
Early Warning
Systems
Make intelligent decisions proactively.
Health Scores
Build quality relationships across all your products and services.
Dynamic Segmentation
Get personal with customers at each stage of their journey.
Automation
Simplify dozens of actions like Tasks, Campaigns, NPS, and more.
SmartKonversations means better quality calls.
Get insights and data from your daily video calls.
Analysis
Make sure your calls follow industry best practices.
Calls of Interest
Automatically trigger next steps based on call sentiment.
Keywords
Get a quick glimpse of the topics covered on every call.
Coaching
Use real data to improve your team’s performance.
Be aware and proactive with SmartOps.
You're always one step ahead with proactive intelligence derived from your operational data.
Revenue
Intelligence
Trend analysis for Renewals, Upsells, and Cross-sells.
Risk Intelligence
Our proprietary algorithm spots accounts at risk of churn.
Engagement Intelligence
Improve customer relationships proactively.
Adoption
Intelligence
Get help driving product usage before it’s too late.
Slice & dice any way you want with SmartInsights.
Visualize your data with the most powerful and customizable reporting tool on the market.
Enterprise BI
Layered on top of SmartKarrot’s data for smarter reporting.
Flexible
Reports that paint the picture you want for each stakeholder.
Automation
Schedule and send reports to the right people at the right time.
User-Friendly
Avoid spending hours in PowerPoint and Excel.
GET RESULTS
Work smarter, not harder, and
achieve more.
Designed with efficiency and growth in mind, our intelligent tools are designed to help you succeed. Our customer’s results speak for themselves.
50%
Increase in
Expansion Revenue
25%
Increase in Adoption
and Utilization
20%
Increase in
Net Promoter Scores
140%
Increase in
Net Recurring Revenue
Find out how to
take your success
to the next level.
Book a 30-minute meeting
with one of our expert
growth consultants.
SmartKarrot CS covers all your Customer Success needs.
The basics are
smarter with
SmartKarrot.
Karrot+
Intelligent add-ons for next-level growth.
SmartInsights
Business Intelligence for reporting & dashboards
SmartAssist
Personalized virtual digital assistant for humans
Kommunity
Team social feed and collaboration for internal teams
Ally
Customer portal for an external line of sight and collaboration
SmartOps
Operations and risk intelligence for proactive tracking and action
JUST LAUNCHED!
SmartKonversations
Call intelligence for coaching and value optimization
SmartKarrot is here to compliment my growth. They want to grow with me.
— Brandon Almendarez
Director, Customer Success, Lexipol
SmartKarrot has the desire to innovate faster than the people that have been out there longer.
— Brad Martin
Director of Product Solutions, Nuqleous
SmartKarrot is here to compliment my growth. They want to grow with me.
— Brandon Almendarez
Director, Customer Success, Lexipol
SmartKarrot has the desire to innovate faster than the people that have been out there longer.
— Brad Martin
Director of Product Solutions, Nuqleous
