Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Create surveys to get timely feedback from your customers.
Manage, analyze, and optimize your customer interactions.
Create groups across accounts and users.
Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, surveys, and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
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The SmartKarrot team is committed to empowering the Customer Success community. Our team works hard to keep on top of the latest CS positions from around the globe, at all skill levels.
Published November 30, 2022
Role: Customer Success Director Location: Edmonton, AB, Canada (Hybrid)Organization: DrivewyzeAs a Customer Success Director, you will lead, coach, and mentor a high-performing team accountable to manage the deployment of software for the customer fleet organizations. Own the fleet customer segment customer journey from post-sale to implementation, identifying and recommending opportunities to improve processes, customer satisfaction rates, and other key performance indicators. Establish and nurture relationships with key contacts in critical fleet accounts and coordinate the involvement of internal groups, including sales, marketing, and channel management, to address concerns and meet fleet expectations. Monitor the movement of deployments and work with the team to ensure progression. Act as the escalation point for customer issues and concerns and ensure they are resolved in a timely manner.Apply here: https://www.linkedin.com/jobs/view/3373021745/
Role: Customer Success ManagerLocation: Remote, Canada Organization: Deeded As a Customer Success Manager, you will onboard new partners to the platform. Build relationships with key individuals and proactively follow up on their feedback and experience. Be the first line to resolve any issues, working with the internal teams and resolving any issues in a lightning-quick fashion. Conduct check-in calls, meetings, and various touchpoints with partners. Host and present in webinars, in-person events, and company events.Apply here: https://www.linkedin.com/jobs/view/3373038978/
Role: Director of Customer SuccessLocation: Troy, MI, United States (Hybrid) Organization: ViziRecruiter As a Director of Customer Success, you will analyze and review account metrics to determine performance status and opportunities. Proactively assess, clarify, and validate customer needs on an ongoing basis. Prepare regular account plans with key objectives using key account metrics. Lead solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel. Serve as the primary liaison between key customers and daily operational internal teams. Organize and manage daily workflow, employee schedules, coaching, and performance. Assist in onboarding new customers. Deliver data performance reports to team members. Document customer information, activities, and interactions within the assigned CRM.Apply here: https://www.linkedin.com/jobs/view/3373029789/
Role: Customer Success DirectorLocation: Boston, MA, United States Organization: Checkr, Inc. As a Customer Success Director, you will establish a deep level of trust with the customer to solidify the existing strategic partnership. Bring thought leadership and strategic planning to go deeper and wider on the account. Own navigating through key challenges, investigations, and escalating issues as appropriate. Work closely with the Account Management team to manage the overall health of the account, ensure attainment/no churn, and surface any upsells/growth opportunities. Build strong relationships with the customer at the operational and management level. Develop a deep understanding of the products and processes and how they map to the customer’s program to drive positive business outcomes. Apply here: https://www.linkedin.com/jobs/view/3380739690/
Role: Customer Success LeadLocation: Sydney, New South Wales, Australia (Hybrid)Organization: InstantAs a Customer Success Lead, you will serve as the primary point of contact for existing customers, driving satisfaction. Manage all post-sales activity and enterprise customers through strong relationship-building, product knowledge, planning, and execution of their bespoke customer success plan. Ensure customer satisfaction that leads to holding the product stickiness, customer satisfaction, and 0% churn rate. Host regular check-ins with customers as well as quarterly business reviews to ensure adoption and sharing of success metrics such as conversion rate increase and revenue uplift. Answer questions and facilitate data requests, user feedback, and bug reports to the product team. Act as the Voice of the Customer internally to represent customer needs and wants.Apply here: https://www.linkedin.com/jobs/view/3373632988/
Published November 29, 2022
Role: Senior Director, Customer SuccessLocation: Remote, United StatesOrganization: OneSpanAs a Senior Director – Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals. Hire, enable, coach, and develop your team of high-performing CSMs to align with individual, team, and company goals. You will take care of the daily management, including coaching & developing the team. Execute analysis of customer health and structure measurable KPIs to drive satisfaction, adoption, retention, and product implementation and reduce churn. Regularly meet with direct reports to review the customer health of their accounts, assist with complex sales cycles, discuss pipelines, mitigate risk, and provide guidance as necessary. Apply here: https://www.linkedin.com/jobs/view/3379265348/
Role: Customer Success AssociateLocation: Scottsdale, AZ (Hybrid) Organization: Axon As a Customer Success Associate, you will be the subject matter expert for all contract knowledge across the organization. Manage a queue for incoming issues of varying types, ranging from invoice discrepancies to large deployment modifications. Answer questions, provide assistance, and troubleshoot invoice issues on behalf of the Customer Success team. Play an instrumental role in quarterbacking complex issues by acting as an internal customer advocate and primary driver in ensuring all customer needs are met in a timely manner. Develop in-depth knowledge of their product offerings, contracts, internal sales, and accounting procedures. Consistently provide recommendations for process improvement and efficiency. Apply here: https://www.linkedin.com/jobs/view/3379244942/
Role: Associate Customer Success ManagerLocation: Brisbane, Queensland, Australia Organization: Skedulo As an Associate Customer Success Manager, you will lead a book of customer accounts with the goal of renewing customers year over year and identifying revenue expansion opportunities. Consult with customers to understand their business and strategic goals throughout the customer lifecycle; ensure customers’ overall objectives are being met and drive outcomes through the adoption of products and services. Establish and grow key relationships with executive sponsors and decision-makers across the full book of business. Identify and manage customer escalations to drive resolution internally with stakeholders and externally with customers. Partner closely with Sales and Customer Success leadership to mitigate churn risk and ensure ongoing customer success in retaining Customers for Life. Apply here: https://www.linkedin.com/jobs/view/3373550451/
Role: Customer Success ManagerLocation: Remote, Canada Organization: Power Factors As a Customer Success Manager, you will manage the client experience throughout the life of the engagement to ensure client satisfaction. Coordinate internal resources (Product, Development, Engineering, Sales) on behalf of customers’ interests to achieve their desired business outcomes. Maintain a complete understanding of products and services and serve as the face with the Customers. Demonstrate a project management approach in planning, execution, monitoring, control, and closure of assignments. Create and improve policies and procedures that optimize the customer experience. Act as a Voice of the Customer by representing their perspectives and interests in areas such as Product Roadmap, Technical Support, Quality, etc. Apply here: https://www.linkedin.com/jobs/view/3374680560/
Role: Director – Customer SuccessLocation: Delhi, India (Hybrid) Organization: Harappa As a Director – Customer Success, you will own strategic customer relationships including end-to-end stakeholder management by ensuring customer success as you drive activation, adoption and completion of courses of varied cohorts. Active communication management (with learners and other client stakeholders) to drive engagement and solve potential friction points. Responsible for setting up, scaling, and executing online value-added services (complementing the core online courses) across accounts. Develop programs to increase engagement by partnering with cross-functional teams like business development, design and special ops to facilitate learner success. Data analysis to ascertain cohort learning trends and patterns to initiate and lead systemic learner engagement campaigns. Curation of nudge strategy to drive day-to-day learner communication. Apply here: https://www.linkedin.com/jobs/view/3375196635/
Published November 28, 2022
Role: Customer Success Manager Location: New York, United States (On-site) Organization: Talon.One As a Customer Success Manager, you will delight customers with continual support and proactive suggestions making their business more successful. Work closely with Technical Account Managers and the development team to integrate, troubleshoot technical issues and provide 2-way feedback from and to customers. Effectively communicate across the customer organizations both 1-1 and in group meetings with Product, Tech, and Marketing and establish a clear understanding of the benefits the platform brings each department. Transfer your expertise to customers so they become super users of the platform. Work as part of a team to get the group’s knowledge to work for each customer’s success.Apply here: https://www.linkedin.com/jobs/view/3377963683/
Role: Customer Success ManagerLocation: Birmingham, England, United Kingdom (Hybrid) Organization: MiX Telematics As a Customer Success Manager, you will take initiative in order to develop and enhance solution knowledge. Establish relationships with all stakeholders within the client’s business. Involvement in periodic, in-person client meetings. Enable client self-sufficiency with their solutions. Identify upsell opportunities. Regular business reviews – contract, best practices, and adherence to contract KPIs. Ensure the client is sufficiently trained and skilled to optimize their experience using their solutions. Cross-departmental collaboration in order to develop clear policies and procedures for effective customer management. Produce monthly reports. Handle other ad-hoc responsibilities as required.Apply here: https://www.linkedin.com/jobs/view/3378271710/
Role: Customer Success AssociateLocation: Sydney, New South Wales, Australia (Hybrid) Organization: Hatch As a Customer Success Associate, you will be responsible for Adoption and Success Management – Support customers to gain value from the product/service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice. Relationship Building – Maintain trusted relationships with key stakeholders to help them achieve their goals and grow revenue and usage. Customer Query Handling – Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams.Apply here: https://www.linkedin.com/jobs/view/3370460258/
Role: Senior Customer Success ManagerLocation: Melbourne, Victoria, Australia (Hybrid) Organization: Nium As a Senior Customer Success Manager, you will be responsible for driving customer success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective. Drive an innovative culture, ensuring ongoing improvisations of products, processes, and systems while gaining a deep understanding of customer needs as they relate to the products. Help define the organization’s vision to provide exemplary experiences to the customers at each stage of the customer lifecycle. Develop strategic and collaborative relationships with customers that lead to better penetration of the account, which will lead to augmented revenues and the ability to grow engagement for the long term.Apply here: https://www.linkedin.com/jobs/view/3378054779/
Role: Customer Success SpecialistLocation: Bengaluru, Karnataka, India (Hybrid) Organization: TheHouseMonk As a Customer Success Specialist, you will get involved in the entire customer lifecycle from onboarding through the duration of their subscription period. Provide product training to enable customers to realize the potential of the product. Build value-based relationships with the customers. Identify opportunities for upselling and cross-selling along with the Account Managers. Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully. Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap. Work with the marketing team to execute customer surveys, case studies, etc. Identify and process success milestones for the customers. Optimize existing processes within the company and actively enhance all Customer Success initiatives.Apply here: https://www.linkedin.com/jobs/view/3378414571/
Published November 25, 2022
Role: Customer Success ConsultantLocation: Remote, United States Organization: Phocas Software As a Customer Success Consultant, you will manage assigned accounts by developing and nurturing strong, positive, proactive relationships and understanding the customers’ business and technical needs. Be a Point of Contact for clients to document their business needs, and technical requirements and provide solutions. Troubleshoot and solve customer problems where appropriate, alternatively being able to escalate issues to applicable internal resources. Proactively drive customer education through training sessions and attendance. Maintain and update customer information and engagement activities in the CRM system (HubSpot). Research and maintain knowledge of competitors to strategically position their products, services, and solutions better. Apply here: https://www.linkedin.com/jobs/view/3370617438/
Role: Customer Success Specialist Location: Remote, United States Organization: affable.ai As a Customer Success specialist, you will establish training and onboarding programs for new clients to ensure that they adopt their solution successfully. Track customer analytics to understand user behavior and identify potential product features proactively. Liaise with the tech team to resolve client requirements and feedback. Liaise with the marketing team to create case studies. Identify upsell opportunities and manage renewal conversations.Apply here: https://www.linkedin.com/jobs/view/3375057251/
Role: Customer Success Manager Location: Bath, England, United Kingdom (Hybrid) Organization: Cognisess As a Customer Success Manager, you will work with a dedicated Commercial Account Manager to build and sustain direct relationships with key individuals across your client portfolio. Understand better than anyone else in the business or client’s business, how your portfolio of clients uses the platform. When things aren’t working as expected you will be the go-to person for working with the techies to understand what is going on. When we are changing the platform, you will need to be the clients’ champion in the business to make sure we don’t break their processes. Work with the clients to understand how we could improve the platform for them and champion these changes in the business. Apply here: https://www.linkedin.com/jobs/view/3369395883/
Role: Customer Success ManagerLocation: Remote, India Organization: Cornerstone OnDemand As a Customer Success Manager, you will enable the customers to realize business value from their investment and make the customers passionate advocates. Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them. Be accountable to drive high usage of the platform within customers by driving the creation and execution of a thorough and action-oriented adoption plan. Leverage deep functional expertise to increase the customer’s usage of the platform(s).Apply here: https://www.linkedin.com/jobs/view/3330134587/
Role: Head of Customer SuccessLocation: Remote, EMEA Organization: Storm6As a Head of Success Manager, you will work in a fast-paced and high-growth environment to build new relationships with major employers across EMEA. Manage and grow existing clients and partnerships. Handle Revenue Cycle Management. Apply here: https://www.linkedin.com/jobs/view/3358657108/
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