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what is customer experience

What Is Customer Experience?

What is customer experience (CX)? In short, the customer experience encompasses every interaction a brand has with its customers. It is a composite of every human or non-human way you encounter the brand and how those shape your perception of a business. Delivering a great customer experience paves the way for business success. Satisfied customers who promote your brand to their friends, family, and peers are invaluable. Moreover, if you deliver a stellar customer experience and you’ll generate loyal brand advocates who share their experience with the world. This amounts to free advertising, and word-of-mouth promotion is the best type of advertising there is. Survey data from Nielsen shines some light on this often-misunderstood concept. Consider this: 83% of consumers trust product and brand recommendations…

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