Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Still undecided? We can help!
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Customer Success Simplified.
SmartKarrot offers customizable dashboard, widgets, workflows, parameters and much more. Every aspect of your customer success platform needs to align to your business. Because your business is unique. Your proposition is unique. So are your customers! SmartKarrot offers unmatched flexibility compared to Totango and others.
Integrate all your tools and platforms with SmartKarrot to get a single view of your customer. SmartKarrot dashboard offers 360-view of customer including Health Score, financial data, tickets, tasks, trends and alerts and notification. Stay within SmartKarrot environment to manage all your customer success tasks and activities. SmartKarrot, the Totango alternative.
SmartKarrot offers all features to all tiers. No charges for custom integrations. There is no fear of losing out! There are no hidden charges. SmartKarrot is guaranteed value for your money!
Are you not entirely satisfied, nor seeing enough value, but continue to stay engage and pay for the platform that doesn’t add value to you? Look nowhere else, switch to SmartKarrot. Try the platform for free for two weeks and see it working for you before you spend a dime. SmartKarrot is entirely customizable to align to your needs to be able to bring value to your business.
SmartKarrot is GDPR compliant solution and we are highly sensitive to data privacy and security laws. However, if your business demands utmost security and privacy of data, we offer Private Cloud solutions as well. Deploy our solution in a Private Cloud model and do not share technical infrastructure either! SmartKarrot is a well-rounded alternative to all other customer success platforms.
SmartKarrot - We update our platform with new features at very regular intervals to improve the life of customer success teams by removing complexity, guesswork out of their daily life. Our product upgrade life cycle is frequent, faster, robust, secure, and targeted towards customer feedback.
Proactively identify at risk and opportunity accounts.
Convert your trial customers.
Plan and execute for your high-touch and tech-touch customers.
Track and measure onboarding phases.
Design various touchpoints for the onboarding phase.
Personalize the onboarding experience for stakeholders.
Create and manage tasks for cross functional teams.
Single simplified 360 view to keep your customers at the center.
Automate actions to improve productivity.
Influence users to use your product the right way.
Track key features and drop-offs.
Manage in-application guidance and product feedback.
Manage and influence each digital touch point positively.
Automate personalized reactions to customer behavior.
Manage experience across the journey.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
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