Industry Challenges In Up-sell & Cross-sell


Cross- sell / up-sell are anticipated from highly optimised accounts. Failure in timely identification of potential accounts for expansion leads higher lost opportunities..

High Touch & Tech Touch Consistency

Maintaining a consistent touchpoint cadence across high-touch and tech-touch clients influences effective operations and improved customer experience.

Effective Execution

Effective execution of essential course of action creates account expansion opportunities. Personalised upsell interactions during the right time helps higher sales conversions

We Help You To Strategize Account Expansions Easily

Portfolio Analysis

Timely identification of potential up-sell/cross-sell accounts for building execution plans.

Touchpoint Management

Appropriate interactions with varied user roles to analyse precise requirements.

Success Plans

Easy execution of consistent plan across varied customer portfolios for expansion possibilities.


Automation leads to effective engagement for individual accounts.


Personalised interactions for creating quality experience.


Connect your apps to get the highest quality health scores.

Seamlessly Integrate your apps into your team's workflows with SmartKapture.

Faster onboarding.
Less churn.

Find out how.

Book a 30 minute demo with one of our customer success experts today.
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Resources & Insights


Customer Success Intelligence Podcast

In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

Articles & Blog

Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

Customer Success Surveys

We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

Take SmartKarrot for a spin

See how SmartKarrot can help you deliver
winning customer outcomes at scale.

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