User Adoption
Made Easy

Optimize customer’s product utilization by Personalization, monitoring and quick reactive actions from in-depth user insights.

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Product Optimization

Industry Challenges In
User Adoption

Recurring Value

Recurring Value

Product value is an ongoing element that needs to experienced across the customer success lifecycle. Customers generally realise product value during initial phases of purchase where the value perception gradually declines over time.


Customer engagement needs to be maintained steadily and at an optimal level across the lifecycle. Engagements are at a peak during the onboarding and activation stages which slowly drops after the user gets familiar and learns the product’s basic usage.

Actionable Insights

Insights need to be gleaned from multiple data sources and acted upon at the right time for it to be effective in driving adoption. Accurate reporting during appropriate time can help navigating customers towards the right direction.

We Help You To
Drive User Adoption Smartly

User Behavior Tracking

Understanding product utilization via frequency, range and extent..

SmartKarrot allows you to track user activities and behaviour through feature usage gaps, touchpoint management and frequencies of measuring time spent on the product.


Creating unique behaviour-based action plans to address contextual interactions.

SmartKarrot helps you achieve a high degree personalization with a combination of complex user segmentation and multichannel content campaigns.


Appropriate assistance based to relevant user segments.

SmartKarrot facilitates customised
action plans for different user segments per their role specifications

Real Time

Intervene at the right time.

SmartKarrot helps you to view communication gaps, adoption status and track user behaviour on real-time and create prompt action plans.

Experience And Feedback

Easy Feedbacks and experience evaluations
throughout customer’s journey is a critical
aspect driving adoption.

SmartKarrot helps you measure experience and feedback through simple reactive triggers creating effective mechanisms.

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    Resources & Insights


    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.