Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Still undecided? We can help!
Features and SDKs you can integrate into your apps.
Resources and insights straight to your inbox.
Optimize customer’s product utilization by Personalization, monitoring and quick reactive actions from in-depth user insights.
Product value is an ongoing element that needs to experienced across the customer success lifecycle. Customers generally realise product value during initial phases of purchase where the value perception gradually declines over time.
Customer engagement needs to be maintained steadily and at an optimal level across the lifecycle. Engagements are at a peak during the onboarding and activation stages which slowly drops after the user gets familiar and learns the product’s basic usage.
Insights need to be gleaned from multiple data sources and acted upon at the right time for it to be effective in driving adoption. Accurate reporting during appropriate time can help navigating customers towards the right direction.
Understanding product utilization via frequency, range and extent..
SmartKarrot allows you to track user activities and behaviour through feature usage gaps, touchpoint management and frequencies of measuring time spent on the product.
Creating unique behaviour-based action plans to address contextual interactions.
SmartKarrot helps you achieve a high degree personalization with a combination of complex user segmentation and multichannel content campaigns.
Appropriate assistance based to relevant user segments.
SmartKarrot facilitates customised action plans for different user segments per their role specifications
Intervene at the right time.
SmartKarrot helps you to view communication gaps, adoption status and track user behaviour on real-time and create prompt action plans.
Easy Feedbacks and experience evaluations throughout customer’s journey is a critical aspect driving adoption.
SmartKarrot helps you measure experience and feedback through simple reactive triggers creating effective mechanisms.
Δ
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.