Industry Challenges In
User Adoption
Recurring Value
Product value is an ongoing element that needs to experienced across the customer success lifecycle. Customers generally realise product value during initial phases of purchase where the value perception gradually declines over time.
Engagement
Customer engagement needs to be maintained steadily and at an optimal level across the lifecycle. Engagements are at a peak during the onboarding and activation stages which slowly drops after the user gets familiar and learns the product’s basic usage.
Actionable Insights
Insights need to be gleaned from multiple data sources and acted upon at the right time for it to be effective in driving adoption. Accurate reporting during appropriate time can help navigating customers towards the right direction.
We Help You To
Drive User Adoption Smartly
User Behavior Tracking
Understanding product utilization via frequency, range and extent..
SmartKarrot allows you to track user activities and behaviour through feature usage gaps, touchpoint management and frequencies of measuring time spent on the product.
Personalization
Creating unique behaviour-based action plans to address contextual interactions.
SmartKarrot helps you achieve a high degree personalization with a combination of complex user segmentation and multichannel content campaigns.
Guidance
Appropriate assistance based to relevant user segments.
SmartKarrot facilitates customised
action plans for different user segments per their role specifications
Real Time
Intervene at the right time.
SmartKarrot helps you to view communication gaps, adoption status and track user behaviour on real-time and create prompt action plans.
Experience And Feedback
Easy Feedbacks and experience evaluations
throughout customer’s journey is a critical
aspect driving adoption.
SmartKarrot helps you measure experience and feedback through simple reactive triggers creating effective mechanisms.
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