Advisory Board

The SmartKarrot Advisory Board provides strategic guidance to further SmartKarrot’s mission of building a company that makes customers successful and unlocks transformative value for businesses and society. They are a select group of influencers and business leaders curated on the basis of the core principles and values we uphold. We’d love for you to get to know them.

Arvind Mehrotra is currently working as a Strategic Advisor, Board advisor and Risk-Technology Advisor with multiple organizations in the startup and MSME space. Arvind is involved with digital platform services providers, cloud & cognitive services, and IT Services companies/ventures, and he carries with himself 34 years’ experience. Arvind was President at NIIT Technologies Ltd (Now Coforge), where he led the Asia pacific geography, including the middle east region. In the last role at NIIT Tech, Arvind was President & Global Head for IMS Service Line. Cloud Service Line & was responsible for automation strategy besides holding executive oversight of CISO, CIO, and GDPR functions.

He has worked with other firms like Business India Group, UDI Yellow Page, and United India Periodicals in various capacities.

Arvind Mehrotra

Strategic Advisor

Ashish brings in 25 years of global experience in setting up businesses, expanding markets and executing customer success strategies across Telecom, CRM, Consulting and Enterprise Software Products. He is passionate about solving complex business problems across banking, Insurance, Healthcare and citizen services domains with "Digital first and Digital best" strategy. He has travelled extensively across global economies and strongly believes in the power of collaboration and partnerships in delivering lasting experiences. He strongly believes in the power of customer success and its impact on the quest for competitiveness, innovation and outcomes based business models across organizations.

Ashish Deshmukh

Strategic Advisor

Gaurav has 20+ years of CFO and global leadership experience in finance, legal, operations, and business strategy. He is an expert in M&A, private equity relationship, investor relations, negotiation, and financial analysis. In his prior role, Gaurav successfully led the exit transaction at a healthcare digital transformation leader. He has just completed his AMP from Harvard.

Gaurav Agarwal

CFO Advisor

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    Resources & Insights


    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

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