Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Create surveys to get timely feedback from your customers.
Manage, analyze, and optimize your customer interactions.
Create groups across accounts and users.
Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, surveys, and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Get new jobs sent straight to your inbox.
Shivani is a talented CS manager with the skillsets to elicit, scope and manage end-to-end B2B SaaS project delivery. She has a keen interest in depicting her learnings in customer success by writing resourceful blogs and articles.
Client success manager designations have become a hot property nowaday...
17 Nov, 2022
Client services teams have to undergo certain challenges in the B2B do...
27 Oct, 2022
In this blog, we talk about expansion revenue and the diverse ways you...
26 Sep, 2022
What does the year 2023 mean for CRO? Let us decode in this blog....
13 Sep, 2022
Are you worried about the customer experience gap while selling your p...
30 Aug, 2022
Do you know AI can help manage customer expectations? If not, check ou...
28 Jul, 2022
Are you aware of the top customer journey mapping tools that are usefu...
15 Jul, 2022
Here is our take on the best way to utilize behavioral science to desi...
13 Jul, 2022
What is the best way to conduct self-serve customer onboarding for B2B...
17 Jun, 2022
In this blog, we look at the future of customer success with fully dev...
15 Jun, 2022
In this blog, we focus our attention on some of the inspiring advocacy...
10 Jun, 2022
Are you tired of trying different things but still are unable to impro...
02 Jun, 2022
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.