Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Get in touch anytime.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
The account manager plays a pivotal role in any business. But over the course of time, the role has evolved with the rise of Software-as-a-Service (SaaS) companies. With this evolution, the role of a SaaS account manager has not been the same as that of an account executive. The account managers
The account manager plays a pivotal role in any business. But over the course of time, the role has evolved with the rise of Software-as-a-Service (SaaS) companies. With this evolution, the role of a SaaS account manager has not been the same as that of an account executive.
The account managers related to SaaS companies are now more into customizing the customer workflows rather than just the finance part. They have become a people’s person and have been focusing on customer retention for their companies.
Are you looking forward to working as a SaaS account manager but are doubtful about your skills? Well, then you surely have a look at these 5 signs which will clarify the haze and open the doors for you to work at the position effectively.
The yearly churn rate for SaaS businesses serving large organizations varies from 6% to 10%.
About 25% to 30% of the executives that are directly in contact with the clients are now being compensated on the basis of customer retention metrics.
The revenue per employee has been steadily increasing in the SaaS industry and has been considered as a key measure in understanding the efficiency of the business.
Over 55% of the SaaS companies rate Customer Retention as the key metric to measure.
This gives you a clear idea of the fact that account management is not just about market insights, but about developing healthy relationships with the customers, take the utmost care of their requirements and provide them with the best services.
In recent years, the role of an account manager has been bifurcated into a customer success manager because account managers already have a great in-depth understanding of the company’s clientele. 9
Well, if you have got all of these high-achieving signs to be an ace SaaS account manager, then what are you waiting for? Look out the best SaaS companies out there suiting your needs and join them now.
Rakhin has over 10 years of experience driving business development and client services. In his prior roles, he stayed close to customers to understand their requirements and help them achieve their business goals. He is passionate about customer success.
Published May 27, 2020, Updated February 28, 2023
In this blog, explore the seven biggest reasons why MS Project isn’t...
30 May, 2023
Learn how call coaching can effectively enhance the performance of the...
04 May, 2023
Learn the top 5 Critical mistakes to Avoid in your QA testing process ...
24 Apr, 2023
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.