Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Still undecided? We can help!
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
The account manager plays a pivotal role in any business. But over the course of time, the role has evolved with the rise of Software-as-a-Service (SaaS) companies. With this evolution, the role of a SaaS account manager has not been the same as that of an account executive. The account managers
The account manager plays a pivotal role in any business. But over the course of time, the role has evolved with the rise of Software-as-a-Service (SaaS) companies. With this evolution, the role of a SaaS account manager has not been the same as that of an account executive.
The account managers related to SaaS companies are now more into customizing the customer workflows rather than just the finance part. They have become a people’s person and have been focusing on customer retention for their companies.
Are you looking forward to working as a SaaS account manager but are doubtful about your skills? Well, then you surely have a look at these 5 signs which will clarify the haze and open the doors for you to work at the position effectively.
The yearly churn rate for SaaS businesses serving large organizations varies from 6% to 10%.
About 25% to 30% of the executives that are directly in contact with the clients are now being compensated on the basis of customer retention metrics.
The revenue per employee has been steadily increasing in the SaaS industry and has been considered as a key measure in understanding the efficiency of the business.
Over 55% of the SaaS companies rate Customer Retention as the key metric to measure.
This gives you a clear idea of the fact that account management is not just about market insights, but about developing healthy relationships with the customers, take the utmost care of their requirements and provide them with the best services.
In recent years, the role of an account manager has been bifurcated into a customer success manager because account managers already have a great in-depth understanding of the company’s clientele. 9
Well, if you have got all of these high-achieving signs to be an ace SaaS account manager, then what are you waiting for? Look out the best SaaS companies out there suiting your needs and join them now.
Published 27 May 2020, Updated 27 May 2020
In this blog, we talk about expansion revenue and the diverse ways you...
26 Sep, 2022
In this write-up, we dive deep into how enterprise software in SaaS is...
20 Sep, 2022
Here is our guide that discusses how SaaS tools and the cloud have giv...
15 Sep, 2022
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.