Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Still undecided? We can help!
Features and SDKs you can integrate into your apps.
Resources and insights straight to your inbox.
Title
Snigdha Jena is a customer success manager at SmartKarrot. She has been active in the customer success and SaaS space for a while now. She has worked with Quant LegalTech, Intuit, and RepRecom solutions in various capacities.
Do you wish to give your customer success managers gifts but are not s...
18 May, 2022
We are seeing an upsurge in B2B customer communities in the digital er...
29 Apr, 2022
B2B SaaS companies need some inspiration to carry out loyalty programs...
20 Apr, 2022
Do you want to become a truly customer-centric leader? If yes, then yo...
04 Apr, 2022
In this write-up, we have explained the meaning of the term customer r...
22 Mar, 2022
What are the inherent risks and promises of hiring a chief artificial ...
14 Mar, 2022
In this blog, we have discussed the most popular strategies and types ...
07 Mar, 2022
In this write-up, we have discussed top 5 growth marketing strategies ...
02 Mar, 2022
Here is our interesting take on how a chief customer officer (CCO) can...
22 Feb, 2022
Get relevant information on the foundational principles of B2B custome...
08 Feb, 2022
Should you outsource your customer experience management? Find out in ...
31 Jan, 2022
It is crucial to understand and follow the latest trends for enterpris...
18 Jan, 2022
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
Sign up for SmartKarrot’s newsletter.
Δ
See how SmartKarrot can help you deliverwinning customer outcomes at scale.