Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Create surveys to get timely feedback from your customers.
Manage, analyze, and optimize your customer interactions.
Create groups across accounts and users.
Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, surveys, and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Get new jobs sent straight to your inbox.
Client success manager designations have become a hot property nowadays. In this blog, we provide you with an absolutely free downloadable client success manager job description. On top of that, we also provide you with valuable insights about the average client success manager salaries across ge
The customer is always right, right? If you answered false, a client success manager might be needed.
Once you have finished drafting this job description, you should consider applying for the position if you answered true.
Even though this statement might not be quite so clear-cut, it is still crucial to have a member of your team who can mediate disputes, offer advice, and show compassion to both internal and external teams to guarantee that customers’ expectations of your product or service are met and (ideally) exceeded.
You must create a job description that precisely communicates the requirements of your organization before you can hire your next client success manager.
Before we look at the job description free template, it is time to look at the definition of the term client success manager.
A client success manager crosses between a salesperson and a customer service rep. They can sell, but they also can listen and understand customer needs.
The best ones can use their knowledge of the product, combined with empathy and understanding, to help customers achieve their goals.
A client success manager needs to be able to work with a wide range of people, from CEOs to developers. They need to have strong communication skills and be able to communicate both verbally and in writing. They should also be able to empathize with their customers’ needs, wants and concerns.
Client success managers don’t just respond to tickets — they proactively reach out to customers who may be struggling with their product or service so they can get them back on track as quickly as possible.
A client success manager is also responsible for helping customers achieve their goals. This means they don’t just respond to tickets — they proactively reach out to customers who may be struggling with their product or service so they can get them back on track as quickly as possible.
Client success managers have the unique opportunity to be both the face of the company and the voice of their clients. They are the glue that holds together all the moving parts in a company’s client experience.
As such, they need to understand what makes their clients successful. This includes knowing what clients need, as well as being able to articulate this information back to the team so that they can better understand how to help their clients succeed.
The role of a client success manager is varied and constantly evolving. However, some core responsibilities remain consistent across companies:
Client relationship management: Client success managers are responsible for building relationships with their clients. They meet regularly with clients to discuss their needs and goals, and they should be available by phone or email when needed.
Accountability: Client success managers hold themselves accountable for meeting deadlines and achieving goals set out by both themselves and their teams.
Communication: Client success managers must be able to communicate effectively with their team members through emails, conference calls, presentations, etc., as well as with external parties such as vendors, partners, and other third parties who may provide services to their clients. They should clearly articulate the benefits of their services and how they can help clients achieve their goals.
Please find the free template for client success manager job description here:
Here are the qualifications required to apply for the position of client success manager:
A strong customer service background is essential for this position. You need to have experience in dealing with clients and resolving their issues. You must also be able to understand what clients need and respond accordingly.
The ability to work under pressure is another important quality for this role. You will be responsible for many accounts simultaneously, so you must stay organized and prioritize well.
You must also communicate effectively with clients and other team members face-to-face and over email or chat platforms. This includes writing clear emails that explain what needs doing and why, as well as listening carefully when customers speak so that you can fully understand their issue before responding.
Finally, it helps if you have a background in technology – either because you have worked in IT support before or because you are familiar with the products your company sells/provides its customers with (for example, if you sell website hosting services).
Client success managers are the unsung heroes of the sales world. These people work behind the scenes to ensure your company’s customers are happy and successful. They’re responsible for ensuring that clients get what they need from your company and tare happy with their experience.
The job of a client success manager is challenging and requires a lot of skills and knowledge. If you want to become a client success manager, you’ll need to know how much you can expect to make in salary and what other benefits you can expect.
While client success manager salaries are generally similar across the country, there are slight variations based on location.
Texas’s average client success manager salary is $95,000 – $100,000. If you’re looking for work in this state, you can expect to earn a higher salary in Austin than in any other city in North America.
New York City has the second-highest average client success manager salary at $85,000 – $90,000. Los Angeles and Chicago follow closely behind with average salaries of $80,000 – $85,000 and $75,000 – $80,000, respectively. Washington, DC, and Minneapolis rounded out the top five highest-paying markets at an average of $75,000 – $80,000 per year.
The lowest-paying markets for client success managers are Denver and Atlanta, with average salaries of $70,000 – $75,000.
The average salary for a CSM is CA$46,300, with the highest wages in Toronto and Vancouver at CA$1,05,000 and CA$80,000, respectively. The lowest salaries are in Montreal at CA$38,300 and Ottawa at CA$49,600.
The following cities have the highest demand for client success managers:
Toronto Area: CA$46,300 – CA$1,05,000
Vancouver Area: CA$ 41,200 – CA$80,000
Montreal Area: CS$38,300 – CA$97,800
Client success managers are in high demand across the United Kingdom. They can expect to earn a salary in the range of £21,000 – £71,000, depending on location and experience.
Average Client Success Manager Salaries Across the UK
London Area: £28,000 – £70,000
Oxford Area: £28,000 – £73,000
Guildford Area: £26,500 – £64,100
Reading Area: £26,800 – £77,800
Australia is a vast country, and so are the differences in salary between cities.
The average salary for a client success manager in Australia is A$70,000, but that range can be as low as A$55,000 or as high as A$1.5 million.
Here’s a breakdown of the average salaries for client success managers across Australia:
Sydney Area: A$60,000 – A$1,40,000
Melbourne Area: A$66,700 – A$1,48,000
Brisbane Area: A$55,000 – A$1,55,000
Average client success manager salaries across France vary significantly depending on the region. The highest paying regions are Paris and the South-East of France, where you can expect to earn between €30,000 and €65,000.
The salaries vary by location and experience level within the country. The metropolitan cities have the highest salaries, while tier-II and tier-III cities have lower salaries but considerable growth opportunities.
Here are some numbers on how much you can expect to make as a client success manager in various cities across India:
Greater Bengaluru: ₹9,50,000 – ₹10,00,000
Mumbai Metropolitan: ₹10,00,000 – ₹10,20,000
Greater Delhi: ₹8,00,000 – ₹8,20,000
Greater Hyderabad: ₹9,50,000 – ₹9,80,000
Kolkata Metropolitan: ₹8,50,000 – ₹9,00,000
The highest-paying industries for client success managers are:
Software as a service (SaaS) software. This is the fastest-growing industry for job growth, and it’s not just for developers anymore. Client success managers work with customers to ensure that they’re using SaaS applications effectively and efficiently, which can lead to higher retention rates and more satisfied customers.
Information technology services: To be a client success manager in this field, you’ll need at least five years of experience in IT or networking. Your salary will depend on your level of expertise but expect to earn around $90,000 per year with this kind of experience.
High-tech manufacturing: The high-tech manufacturing industry includes companies that develop and manufacture electronic components, semiconductors, and computers. Client success managers oversee all aspects of customer relationships within this field and ensure that clients are satisfied with their products before they go out the door.
Professional services and consulting: This industry includes all types of professional services firms and consulting companies. These organizations provide advice and expertise in a specific area (such as accounting), but don’t perform the actual work themselves — they hire contractors or employees to do that part of the job instead.
Financial services firms: Financial services firms pay an average salary of $145,000 annually for client success managers. This sector includes banks, insurance companies, and investment firms that use software to manage their clients’ accounts and transactions.
Healthcare organizations: Healthcare organizations typically pay client success managers an average salary of $137,000 annually. These companies include hospitals, clinics, and medical research facilities that use software for patient care management and billing purposes.
Retail companies: Retail companies pay an average salary of $134,000 annually for client success managers. These retailers include supermarkets and department stores that use software applications to manage customer data and loyalty programs.
The client is king in all industries, but this is especially true in the case of SaaS and technology. Teams labor day and night in unison like a beehive to comprehend consumer needs and efficiently respond to them, regardless of the business size.64
The moral of the story is that somebody is working to give us a better experiment, and you can become one of those great people. The company may have one employee to better your experiment or teams with several members. All you have to do is adhere to the directions above.
Snigdha Jena is a customer success manager at SmartKarrot. She has been active in the customer success and SaaS space for a while now. She has worked with Quant LegalTech, Intuit, and RepRecom solutions in various capacities.
Published November 17, 2022, Updated November 17, 2022
What is Implementation? Implementation is the process of putting a dec...
01 Feb, 2023
Income from Outcomes - It enables your business customers to thrive wh...
11 Jan, 2023
Net promoter score (NPS) is one of those must-have metrics for custome...
04 Jan, 2023
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.