Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Create surveys to get timely feedback from your customers.
Manage, analyze, and optimize your customer interactions.
Create groups across accounts and users.
Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, surveys, and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Get new jobs sent straight to your inbox.
SaaS Magic Number is a great metric used to measure how efficient your Sales is. Read on the blog to know how to calculate the formula, varied benefits and more.
Are you a SaaS start-up looking to grow big and get some significant funding? If the answer is yes, you would want to ace your SaaS Magic Number.
Saas is a unique animal. So, is SaaS marketing. And you and your potential investors know that. Although many businesses can sustain on single, one-time purchases.But not SaaS!
It depends on month-on-month or year-on-year continued subscriptions. That means you not only have to acquire new customers but also, retain them! Of course, the product has to find its sweet spot. But once that’s done, selling and marketing are what keeps the ledgers in green – notwithstanding continued research and development, or new market entries. Hence sales and marketing tend to become more critical to SaaS businesses.
No wonder, we see SaaS CEOs taking a personal interest in everything that the Marketing and Sales teams do. And that includes cost per lead, content marketing, and customer retention strategies. Sometimes, we even see them hunched over promotional creatives, reviewing fine copy and graphics.
Yes, SaaS marketing and sales budgets are always under great scrutiny. And SaaS CMOs like to keep a tab on every penny. So how do you judge if all is going well? And if your efforts are in the right direction? That is when SaaS Magic Number comes into the picture. Here is what we shall be delving into today:
Table of Contents
It is a measure of growth in revenue with respect to the cost spent on sales and marketing. Through this, you can measure how competent a business is in terms of generating recurring revenue at the cost of its marketing spent.
It is one of the most useful SaaS metrics for investors to know the health of a business. It serves as a litmus test of sorts. To help you gauge whether your sales and marketing variables need any tweaking. And, in which direction!
As a SaaS business owner, you would want as much control over your business as possible. By using different metrics, you would want to keep the health of your business under check. If a metric allows you to know what areas of the business you must improve, then it becomes indispensable. Through this magic number, you can have the following benefits:
Through this magic number, you can identify different strategies needed to improve your sales and marketing efforts. Different readings suggest different areas to work on. We will learn about that in the below sections.
When you start investing with the right ratio on your customer acquisition cost and measure the ROI, you would know the exact amount to spend for further growth. This metric will show you when to stop investing further in CAC and rather work on improving its efficiency.
This magic number tells you when you need to stop investing more in sales and marketing. And rather invest in process efficiency. This helps you upgrade the skills and competency of your sales team or buying a higher-end sales tool. This is a useful step towards enhancing the overall performance of your sales department.
Further, this number can help you in ascertaining the specific areas that you need to work on. Once you ultimately figure out when and where the discrepancies take place, you can then target and revamp them.
The better you know about the health of a function in each stage, the easier it becomes for you to train and educate your sales reps with data-driven DNA. And, well-trained staff lead to more profits, benefits, and revenue too.
It is a given that a Marketing team will need recalculations and adjustments. Perusing your SaaS magic number calibrates your work toward better sales, revenue, and marketing solutions.
To find this metric, you need the following data points.
Once you have the above figures with you, you can use the below SaaS magic number formula to get this metric:
SaaS Magic Number = [(A – B) *4] / C
It is your ‘annualized’ incremental recurring revenue as a percentage of your sales and marketing expenses.
So, what does it denote? Read on!
The Magic Number Formula tells you how efficient your sales and marketing activities are, in hitting the gong. A SaaS magic number below 1 means that you may not be able to recover a quarter’s worth of sales and marketing cost even after a year, considering all other factors stay constant over the next three quarters.
Similarly, when it is above 1 means you will be able to recover the same in less than a year. It stands on the idea that, on average, it could take a year for a SaaS startup to recover its sales and marketing expenses.
It could be possible that your SaaS Magic Number might need not be propelled and is great, however, the game does not end then. Ensure that you reevaluate your Marketing and Sales spend with these metrics before you go on:
It is among the top SaaS business metrics that matter to the C-suite, the investors, and the shareholders.
It helps them gauge how fast and efficient the business model is in growing its revenue compared to the capital pumped in.
Naturally, this number is critical to make or break investor confidence in your SaaS subscription business.
If it is below 1, it could indicate poor sales or marketing efficiency. If it is one or more, it could suggest a strong sales and marketing framework – based on which you can confidently pursue further growth.
Below are the common prescriptions offered in each scenario:
If the SaaS magic number lies Prescription to the business Between 0 and 0.5 Improve sales efficiency Between 0.5 and 1 Improve capital efficiency Above 1 Invest more
Having a SaaS magic number below one means there’s scope for recalibrating your customer acquisition efforts and strategies to make them more dollar efficient.
Do you think your sales strategy struggles to acquire and retain customers? You could look at gaps in your sales recruitment and enablement process, salesforce automation, sales and marketing collaboration, or even issues with your ideal customer profile.
When we say capital efficiency, we mean the marketing spends you have committed to growing your customer base and market presence. Your SaaS number may indicate gaps in your marketing strategy.
If that’s the case, you could look at your acquisition cost per lead, the acquisition cost per customer, content marketing ROI, channels used for reaching your ideal customer profile, and the positioning changes to better appeal to your chosen market segment.
Like every other metric, it is essential to look at this metric in combination with other associated parameters, and not in isolation, lest you end up missing the obvious. Sometimes, a SaaS magic number above 1, which looks perfect on its own, might reveal customer acquisition weaknesses when we look at the sources of revenue.
In subscription businesses, revenue growth can come from:
Your periodic revenue growth must be well-distributed between both new and existing SaaS subscriptions. Leaning too heavily on just one of them could expose the business to potential risks and raise questions on its sustainability.
Similarly, a magic number above one may not necessarily mean that all is well with your business. For it doesn’t take into account your customer service costs and costs of delivery and operations. You may have to wait much longer than a year to recover them all. Hence, depending on the stage of your startup, at some point, you will have to move beyond just the SaaS magic number and start looking at your gross margins. 38
If there’s one quick metric that helps you check the pulse rate of your SaaS subscription business, it is the SaaS magic number. Further, the thing about metrics is that they need to operate together. If your SaaS magic number is greater than 1, it is well and good but, on that note, so ensure that you calculate the churn rate, gross margin, LTV/CAC and the payback period before it is too late. Else, in no time you could run into a metric-debt if you zero in on all your focus on just one metric. For best results, you must calculate and evaluate it consistently, quarter after quarter, and year after year. This way, you can monitor the improvements and view the big picture trends going beyond temporary fluctuations.
Rohan has over 11 years of experience in client services, marketing and hospitality field. Previously, he was head of digital marketing for a hi-tech mobile application. Rohan is driven by new challenges and the possibility of making an impact on individuals and businesses.
Published June 25, 2020, Updated May 11, 2022
In this blog, we talk about expansion revenue and the diverse ways you...
26 Sep, 2022
In this write-up, we dive deep into how enterprise software in SaaS is...
20 Sep, 2022
Here is our guide that discusses how SaaS tools and the cloud have giv...
15 Sep, 2022
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.