Customer Success Statistics

Top 7 Customer Success Manager Skills

Customer success management involves building customer-focused relationships that are collaborative, goal-focused, and able to adapt as customer needs evolve. The customer success process must also be highly scalable, as SaaS company success depends on the ability to operationalize meeting customer goals, ensuring use, and optimizing processes to keep customers subscribed. A Customer Success Manager is…

20 Customer Success Statistics in 2020

20 Customer Success Statistics in 2020

Read about the top 20 customer success statistics in 2020. Customer success is one way to ensure that your customers will happily remain subscribers. It is an ongoing process that can involve many factors depending on your product and your customers’ needs. Unlike traditional customer service and satisfaction business models, which are reactive, customer success…