Customer Success | 7 MIN READ
Why Customer Success is Critical during a Crisis like Covid-19
Jul 28, 2020
Embracing certain practices, knowing what the next steps are, and veering them i...
Customer Retention | 5 MIN READ
User Retention and Client Retention Are Key SaaS Success Metrics
Jul 16, 2020
Of the many old adages in the customer success business, one says that keeping t...
Customer Retention | 6 MIN READ
How to Fix the SaaS Leaky Bucket: 10 Essential Customer Retention Strategies
Jul 9, 2020
To affix the leaky bucket in all of the SaaS companies, the customer success tea...
Customer Retention | 6 MIN READ
Revealed: 8 Quick Ways to Improve Your Customer Retention Rate for SaaS
Jun 1, 2020
Customer retention is a critical component to the success of your business. It e...
Customer Retention | 14 MIN READ
Use 5 Techniques to Radically Improve Your SaaS Customer Retention Rates
May 28, 2020
In general, SaaS customer retention rates define the percentage of customers you...
