Customer Success | 7 MIN READ Why Customer Success is Critical during a Crisis like Covid-19 Jul 28, 2020 Embracing certain practices, knowing what the next steps are, and veering them i... Read More |
Customer Retention | 5 MIN READ User Retention and Client Retention Are Key SaaS Success Metrics Jul 16, 2020 Of the many old adages in the customer success business, one says that keeping t... Read More |
Customer Retention | 6 MIN READ How to Fix the SaaS Leaky Bucket: 10 Essential Customer Retention Strategies Jul 9, 2020 To affix the leaky bucket in all of the SaaS companies, the customer success tea... Read More |
Customer Retention | 6 MIN READ Revealed: 8 Quick Ways to Improve Your Customer Retention Rate for SaaS Jun 1, 2020 Customer retention is a critical component to the success of your business. It e... Read More |
Customer Retention | 14 MIN READ Use 5 Techniques to Radically Improve Your SaaS Customer Retention Rates May 28, 2020 In general, SaaS customer retention rates define the percentage of customers you... Read More |