Customer Success | 20 MIN READ
Top 50 Customer Success Influencers 2021
Jan 5, 2021
Meet the leading Customer Success influencers and thought leaders who are helping shape the field and its future evolution.
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Customer Retention | 5 MIN READ
What Is Cohort Analysis? How to Use It to Boost Customer Retention and Make Better Product Decisions
Feb 4, 2021
To boost customer retention, a cohort analysis is a must. Use cohort analys...
Customer Retention | 6 MIN READ
Customer Retention Cost (CRC): All You Need to Know
Jan 20, 2021
Although there’s a cost involved with customer retention, the benefits ar...
Customer Retention | 6 MIN READ
Best Customer Win-back Strategies to Get Your Lost Customers Back
Dec 23, 2020
Engaging with a product can be as instantaneous as disengaging. Yes, you he...
Customer Retention | 32 MIN READ
70+ Experts Reveal the Best Customer Retention Strategies During COVID-19
Nov 2, 2020
Customer retention is very challenging for businesses especially in 2020. T...
Customer Retention | 5 MIN READ
Customer Trust: 6 Tips for Sustainable Business Growth
Aug 13, 2020
Building trust is not easy. It takes effort, it takes time, and it also tak...
Customer Retention | 6 MIN READ
Adapting to Rising Customer Expectations: The Key to Business Success
Aug 10, 2020
Over the past decades, the power of customers in vendor-customer relationsh...
Customer Retention | 7 MIN READ
How a Customer Advisory Board Increases Brand Loyalty
Aug 3, 2020
Most of the time, when your product development team is too involved in cre...
Customer Retention | 8 MIN READ
The Essential Guide to Customer Feedback
Jul 30, 2020
Is your customer service top-notch? Is the product features the best in the...
Customer Retention | 7 MIN READ
SaaS Customer Loyalty: Why It Is Important and the Best Ways to Build It
Jul 29, 2020
There was a time when acquiring new customers was the sole purpose of marke...
Customer Retention | 5 MIN READ
User Retention and Client Retention Are Key SaaS Success Metrics
Jul 16, 2020
Of the many old adages in the customer success business, one says that keep...
Customer Retention | 6 MIN READ
10 Tips to Quickly and Consistently Increase Your Monthly Recurring Revenue (MRR)
Jul 13, 2020
It is a known fact that MRR aka Monthly Recurring Revenue is a lifeline for...
Customer Retention | 6 MIN READ
How to Fix the SaaS Leaky Bucket: 10 Essential Customer Retention Strategies
Jul 9, 2020
To affix the leaky bucket in all of the SaaS companies, the customer succes...
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