Customer Success | 6 MIN READ
Jan 29, 2021
Customer Success (CS) playbooks optimize customer experience and improve how service is delivered to customers. Great for CSMs and CS teams to increase customer success.
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Customer Retention | 5 MIN READ
Jul 7, 2021
What is a customer retention analysis? And, how does it help a business in ...
Customer Retention | 6 MIN READ
May 20, 2021
The best guide to SaaS renewal rate – top metrics, how to improve renewal...
Customer Retention | 5 MIN READ
Feb 4, 2021
To boost customer retention, a cohort analysis is a must. Use cohort analys...
Customer Retention | 6 MIN READ
Jan 20, 2021
Although there’s a cost involved with customer retention, the benefits ar...
Customer Retention | 6 MIN READ
Dec 23, 2020
Engaging with a product can be as instantaneous as disengaging. Yes, you he...
Customer Retention | 32 MIN READ
Nov 2, 2020
Customer retention is very challenging for businesses especially in 2020. T...
Customer Retention | 5 MIN READ
Aug 13, 2020
Building trust is not easy. It takes effort, it takes time, and it also tak...
Customer Retention | 6 MIN READ
Aug 10, 2020
Over the past decades, the power of customers in vendor-customer relationsh...
Customer Retention | 7 MIN READ
Aug 3, 2020
Most of the time, when your product development team is too involved in cre...
Customer Retention | 13 MIN READ
Jul 30, 2020
Customer feedback is the insights and information put up by the customers a...
Customer Retention | 7 MIN READ
Jul 29, 2020
There was a time when acquiring new customers was the sole purpose of marke...
Customer Retention | 5 MIN READ
Jul 16, 2020
Of the many old adages in the customer success business, one says that keep...
