Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Create surveys to get timely feedback from your customers.
Manage, analyze, and optimize your customer interactions.
Create groups across accounts and users.
Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, surveys, and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Get new jobs sent straight to your inbox.
To be attractive as a venture capital opportunity, a start-up must satisfy three primary criteria. Here’s what top VCs look for in a start-up.
What makes a start-up attractive to venture capitalists? That is — quite literally — a billion-dollar question. In 2020, start-ups in India raised a total of $10 billion in VC funding, a historic high barring 2019 when this number reached $11.1 billion. It means that despite a rocky economic climate, interest in start-ups remained high, and they continue to be a key pillar for our economic growth. Indeed, India has been among the top five start-ups ecosystems globally for several years, and average deal volumes have only grown.
It begs a crucial question for start-up founders in 2021–2022: how does one realign the business for optimal funding. More specifically, are there any key performance indicators (KPIs) that VCs check for before investing; the answer is slightly complex.
Before we get into the KPIs one should try to reach, it is essential to assess your possibilities when seeking funding in the first place. According to research, if a VC firm receives 3000 applications, only around 200 are considered funding candidates. Of this, just 20 eventually go on to receive investments — this means that there’s just a 0.7% chance of a startup genuinely attracting VC attention for the long haul.
However, the 20 that do end up raising funds typically attract substantial amounts in investment. VCs perceive a few core ideas to be worth the investment, and they are eager to reap full returns from this handful of deals. It brings us to the positive side of the picture.
Keep in mind that the numbers I mentioned are global, and India’s startup environment is younger and more bullish overall. When asked if COVID-19 had impacted VC plans in 2020, just 7% said they would halt their investments in the upcoming year. An overwhelming 87% said they are actively looking at industries that are “positively impacted by the present crisis,” such as digital collaboration or e-commerce. It is heartening to see that 1 in 4 investors said that they had not changed the valuation of the startups under consideration at all.
In other words, start-up founders can expect a busy economic road ahead with more opportunities than challenges. They must keep the top KPIs and benchmarks against which start-ups assess to maintain their growth plans on track.
In my experience (and this is confirmed by research), three primary criteria matter when assessing a start-up for funding. First, and this goes both ways — just as a start-up review is around ROI projections, the start-up also gauges if the VC is fit to be a long-term partner.
The business model is arguably the first element VCs will consider after your product/service idea. First, you must have a revenue generation model in place with viable observation unit economics. Next, revenues should support further growth and monetization so that the business model feeds itself. Also, VCs focus heavily on the long-term sustainability of an idea. If they don’t believe the shelf life is large enough, they won’t invest. Finally, it is vital to factor in customer experience and market sentiment, with scalability and modest growth plans.
While I mention this second for the sake of convenience, storytelling and the business model must go hand in hand. VCs have limited mindshare to devote to a single company or start-up idea, which is why the elevator pitch concept still holds. The pitch shouldn’t just only describe the product — it must:
Start-ups must be able to accurately gauge their funding requirements without underplaying or overshooting the actual figure. If the storytelling is convincing, VCs are often open to investing more than is necessary for profitability purposes. But this could put undue pressure on the start-up, particularly in its early years. Conversely, the funding might fall short of your requirements if you cannot correctly map allocations across staffing costs, facility costs, expansion and infrastructure. In discussion with the CEO of SmartKarrot, a view articulated was, “Start-up leaders need to show where they need help and where are they weak, it should be connected to the funding story, i.e. fund for scale, i.e. strength and fund as well to cover weakness “.
Finally, in addition to the three elements I just discussed, there is the inevitable X factor.
The X factor refers to whether your people have the right experience, are inspired, engaged, and motivated to carry out the mammoth task of taking the germ of an idea to monetization. The people behind ideation or company and, more importantly, their character is fundamental. You could have the best view in the world, but it might never get off the ground with the wrong team in place. An organization’s leadership can play a massive role here, bringing the following qualities:
A start-up is a company that is yet to be born. Instead, a group of people work towards a shared idea, inspired by a leader and fuelled by sufficient resources. The start-up’s people makeup (more than ten employees, diversity, non-toxic work environment, and individual expertise) often serve to convince VCs and alleviate any doubts around those three primary elements.
In my previous article, I had discussed the merits of having a leadership style and how it influences a business’ trajectory. For start-ups, this could be a game-changing factor that impacts all other variables like customer-centricity, employee well-being, and market readiness.
Join the conversation by commenting below. You can also email me at Arvind@AM-PMAssociates.com.15
This story was originally published on “Medium” and has been republished here with permission.
Arvind Mehrotra is a well-known thought leader, Strategic Advisor, and Board Advisor helping start-ups and mid-size organizations to develop strategic plans, mitigate risks, develop platform strategies, and scale their business. You can connect with him on LinkedIn here.
Published December 15, 2021, Updated December 15, 2021
Income from Outcomes - It enables your business customers to thrive wh...
11 Jan, 2023
Net promoter score (NPS) is one of those must-have metrics for custome...
04 Jan, 2023
In this write up, learn and understand top 7 dysfunctions of the Clien...
16 Dec, 2022
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.